HP ZBook 15 Mobile manual Contacting support

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Troubleshooting and support

The process of burning a disc does not begin, or it stops before completion

●Be sure that all other programs are closed.

●Turn off Suspend mode and Hibernation.

●Be sure that you are using the right kind of disc for your drive.

●Be sure that the disc is inserted properly.

●Select a slower write speed and try again.

●If you are copying a disc, save the information on the source disc to your hard drive before trying to burn the contents to a new disc, and then burn from your hard drive.

Contacting support

If the information provided in this guide does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Here you can:

●Chat online with an HP technician.

NOTE: When support chat is not available in a particular language, it is available in English.

●E-mail support.

●Find support telephone numbers.

●Locate an HP service center.

72 Appendix A

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Contents HP Notebook Product notice Safety warning notice Iv Safety warning notice Table of contents VGA Vii Security Input power Operating environment Page Welcome Finding information Resources For information aboutTop Getting to know your computerTouchPad Lights Buttons and fingerprint reader select models only Select Computer Control CenterKeys Fn keyFront Right Environmental NoticesSee Using a USB device on LeftRear Display Bottom Bottom Creating a wireless connection Using an Internet service provider ISPIdentifying wireless and network status icons Turning wireless devices on and offSetting up a new Wlan Using a WlanConnecting to an existing Wlan Using the operating system controlsProtecting your Wlan Connecting to a local area network LAN select models only Using Bluetooth wireless devices select models onlyConnecting to a wired network Roaming to another networkPage Keyboard and pointing devices Using the keyboardIdentifying the hot keys Using the integrated numeric keypad Using the TouchPadUsing keypads Using an optional external numeric keypadNavigating Using TouchPad gesturesSelecting Tapping ScrollingPinching/Zooming Rotating select models onlySetting pointing device preferences Using the pointing stickAdjusting the volume Using the audio featuresMultimedia Using video devices Using the webcam select models onlyChecking your audio functions Select Configure Display Settings Click Detect Monitors DisplayPort Using power-saving states Power managementSetting power options Shutting down the computerInitiating and exiting Suspend Using the Power iconUsing power management Initiating and exiting HibernationInserting or removing the battery Using battery powerDisplaying the remaining battery charge Viewing the current power management settingsCharging a battery Managing low battery levels Maximizing battery lifeIdentifying low battery levels Storing a battery Conserving battery powerResolving a low battery level Replacing the battery Using external AC powerDisposing of a used battery Testing an AC adapterPage Drives Removing or replacing the service coverHandling drives Removing the service cover Replacing the service coverReplacing or upgrading the hard drive Removing the hard drivePage Installing a hard drive Inserting a memory card Using memory cardsExternal cards and devices Removing a memory cardUsing smart cards select models only Inserting a smart card Using ExpressCards select models onlyRemoving a smart card Configuring an ExpressCard Inserting an ExpressCardUsing a USB device Removing an ExpressCardUsing optional external devices Connecting a USB deviceUsing the docking connector Using optional external drivesMemory modules Page Page Security Using passwordsProtecting the computer Setting passwords in Computer Setup Setting passwords in the operating systemManaging a Bios administrator password Managing a DriveLock password Using a Computer Setup DriveLock passwordEntering a Bios administrator password Entering a DriveLock passwordUsing firewall software Using Computer Setup Automatic DriveLockManaging an Automatic DriveLock password Using the fingerprint reader select models only Installing an optional security cableEnabling fingerprint authentication during logon Enrolling your fingerprint Select the Use Fingerprint Reader optionCreating restore media Backup and RecoveryCreating backups Backing up your informationPerforming a system recovery Remove everything and reinstall Sled Using Computer Setup Computer Setup Bios and Advanced System DiagnosticsStarting Computer Setup Navigating and selecting in Computer SetupRestoring factory settings in Computer Setup Updating the BiosDetermining the Bios version Downloading a Bios update Using Advanced System Diagnostics MultiBoot About the boot device orderEnabling boot devices in Computer Setup Considering boot order changesChoosing MultiBoot preferences Setting a new boot order in Computer SetupSetting a MultiBoot Express prompt Dynamically choosing a boot device using the f9 promptEntering MultiBoot Express preferences Troubleshooting and support TroubleshootingComputer is unusually warm Wireless network connection is not workingAn external device is not working Disc does not play Computer does not detect the optical driveMovie is not visible on an external display Contacting support Labels Serial number Product number Cleaning procedures Cleaning your computerCleaning products Cleaning the displayCleaning the TouchPad, keyboard, or mouse Input power SpecificationsOperating environment Electrostatic discharge