Shipping information, Shipping preparation

E Shipping information

Shipping preparation

Follow these suggestions when preparing to ship the thin client:

1.Turn off the thin client and external devices.

2.Disconnect the power cord from the electrical outlet, and then from the thin client.

3.Disconnect the system components and external devices from their power sources, and then from the thin client.

4.Pack the system components and external devices in their original packing boxes or similar packaging with sufficient packing material to protect them.

NOTE: For environmental nonoperating ranges, see Specifications on page 32

Important service repair information

In all cases, remove and safeguard all external options before returning the thin client to HP for repair or exchange.

In countries that support customer mail-in repair by returning the same unit to the customer, HP makes every effort to return the repaired unit with the same internal memory and flash modules that were sent.

In countries that do not support customer mail-in repair by returning the same unit to the customer, all internal options should be removed and safeguarded in addition to the external options. The thin client should be restored to the original configuration before returning it to HP for repair.

To remove the solid state drive (SSD), perform the following steps:

Removing the solid state drive (flash memory)

1.Remove/disengage any security devices that prohibit opening the computer.

2.Remove all removable media, such as USB flash drives, from the computer.

3.Turn off the computer properly through the operating system, and then turn off any external devices.

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