HP L2098XX, L2005US, L2005CU, L2005CM, L2005CL, L2000 Before you begin, Troubleshooting resources

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Troubleshooting

Before you begin

Troubleshooting resources

If you experience problems with your notebook, try the following suggestions in the order listed below and presented in this appendix:

Refer to “Quick troubleshooting,” next in this chapter.

Access the Help and Support Center for additional information about your notebook. Select Start > Help and Support.

Although many checkup and repair features require an Internet connection, many other features can help you fix a problem while the notebook is offline.

Visit the technical support Web site at http://www.hp.com/support for answers to common questions.

Contact Customer Care for further assistance.

Getting Started

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Contents Getting Started Page Contents Index Install software Next stepsEnable or disable TouchPad tapping Protect your notebook Protect your notebook from virusesProtect your system files Protect your privacyProtect your notebook from power surges Use your notebook safely Turn off your notebook properly Enable communication hardware Connect to the InternetSet up Internet service Using Easy Internet Sign-UpUsing an ISP-provided icon Update your software Access your user guidesTroubleshooting resources TroubleshootingBefore you begin Quick troubleshooting Is the notebook unable to start up?Is the notebook screen blank? Is software functioning abnormally? Is the notebook unresponsive? Is the notebook overheating? Is an external device not working?Help and Support Center Customer Care Preparing to call Customer CareTaking the notebook to a service partner Contacting Customer Care by e-mail or telephoneSystem recovery Safeguarding your dataUsing System Restore Setting a restore pointRepairing or reinstalling applications Restoring to a restore pointReinstalling applications from your hard drive Reinstalling applications from discsRepairing the operating system Reinstalling the operating system Reinstalling device drivers and other software Updating reinstalled software Installing a retail version of an operating systemDriver Recovery disc 1 drivers IndexOperating System disc 1 overheating, notebook 6, A-6 User Guides disc
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