HP L2005A3, L2098XX, L2005US, L2005CU, L2005CM, L2005CL, L2000, L2005CO manual Help and Support Center

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Troubleshooting

Help and Support Center

To access the Help and Support Center, select Start > Help and Support. In addition to providing information about your operating system, the Help and Support Center provides

Information about your notebook, such as model and serial number, installed software, hardware components, and specifications.

Answers to questions about using your notebook.

Tutorials, user guides, and reference manuals to help you learn to use notebook and operating system features.

Updates for your operating system, device drivers, and the software provided on your notebook.

Checkups for notebook functionality.

Automated and interactive troubleshooting, repair solutions, and system recovery procedures.

Links to Customer Care specialists.

Links to community forums of IT experts.

Getting Started

A–7

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Contents Getting Started Page Contents Index Install software Next stepsEnable or disable TouchPad tapping Protect your notebook Protect your notebook from virusesProtect your system files Protect your privacyProtect your notebook from power surges Use your notebook safely Turn off your notebook properly Enable communication hardware Connect to the InternetSet up Internet service Using Easy Internet Sign-UpUsing an ISP-provided icon Update your software Access your user guidesTroubleshooting resources TroubleshootingBefore you begin Quick troubleshooting Is the notebook unable to start up?Is the notebook screen blank? Is software functioning abnormally? Is the notebook unresponsive? Is the notebook overheating? Is an external device not working?Help and Support Center Customer Care Preparing to call Customer CareTaking the notebook to a service partner Contacting Customer Care by e-mail or telephoneSystem recovery Safeguarding your dataUsing System Restore Setting a restore pointRepairing or reinstalling applications Restoring to a restore pointReinstalling applications from your hard drive Reinstalling applications from discsRepairing the operating system Reinstalling the operating system Reinstalling device drivers and other software Updating reinstalled software Installing a retail version of an operating systemDriver Recovery disc 1 drivers IndexOperating System disc 1 overheating, notebook 6, A-6 User Guides disc
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