HP L2005CO, L2098XX, L2005US, L2005CU, L2005CM, L2005CL, L2000 Preparing to call Customer Care

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Troubleshooting

Customer Care

If you are unable to find the help you need by using the Help and Support Center at Start > Help and Support, you may need to contact Customer Care.

Preparing to call Customer Care

For the fastest possible resolution of your problem, have the notebook and the following information available when you call or e-mail:

Serial number (S/N) and product number (P/N), which are provided on the Service Tag.

The Service Tag label is affixed to all notebook models, usually on the bottom of the notebook.

To display the Service Tag information on the notebook screen, select Start > Help and Support > My Compaq Computer.

Purchase date on the invoice.

Conditions under which the problem occurred. Error messages that have been displayed.

The manufacturer and model of a printer connected to the notebook. Operating system version number and registration number.

To display the operating system version number and registration number, select Start > Help and Support > My Compaq Computer. (On some notebook models, the registration number may be identified in the Operating System table as the Product Id).

A–8

Getting Started

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Contents Getting Started Page Contents Index Next steps Install softwareEnable or disable TouchPad tapping Protect your notebook from viruses Protect your notebookProtect your privacy Protect your system filesProtect your notebook from power surges Use your notebook safely Turn off your notebook properly Connect to the Internet Enable communication hardwareUsing Easy Internet Sign-Up Set up Internet serviceUsing an ISP-provided icon Access your user guides Update your softwareBefore you begin TroubleshootingTroubleshooting resources Is the notebook unable to start up? Quick troubleshootingIs the notebook screen blank? Is software functioning abnormally? Is the notebook unresponsive? Is an external device not working? Is the notebook overheating?Help and Support Center Preparing to call Customer Care Customer CareContacting Customer Care by e-mail or telephone Taking the notebook to a service partnerSafeguarding your data System recoverySetting a restore point Using System RestoreRestoring to a restore point Repairing or reinstalling applicationsReinstalling applications from discs Reinstalling applications from your hard driveRepairing the operating system Reinstalling the operating system Reinstalling device drivers and other software Installing a retail version of an operating system Updating reinstalled softwareIndex Driver Recovery disc 1 driversOperating System disc 1 overheating, notebook 6, A-6 User Guides disc
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