HP L2098XX, L2005US, L2005CU, L2005CM, L2005CL, L2000 Contacting Customer Care by e-mail or telephone

Troubleshooting

Contacting Customer Care by e-mail or telephone

If the notebook is connected to the Internet, select Start > Help and Support to get help by e-mail or to access Customer Care telephone numbers.

If the notebook is not connected to the Internet, refer to the printed warranty or Worldwide Telephone Numbers booklet (English only) included with the notebook to contact Customer Care.

Taking the notebook to a service partner

If Customer Care advises you to take your notebook to a service partner, be sure to provide the service partner with the information listed in “Preparing to call Customer Care,” earlier in this appendix. In addition, be sure to delete all passwords or to disclose all passwords to the service partner.

For information about deleting a Microsoft Windows password, select Start > Help and Support. (The deletion procedures vary according to the types of Windows passwords you have set.)

Getting Started A–9