HP Docking Station XB3000 Docking Problems and Solutions, Problem Possible Cause Solution

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Troubleshooting

2.2 Problems and Solutions

The following tables list possible problems, the possible cause of each problem, and the recommended solution.

Table 2-1

Docking Problems and Solutions

Problem

Possible Cause

Solution

The computer is turned on and properly docked, but the power light and docking light are not on.

Power cord is not	Properly plug in
plugged into either the	power cord.
expansion base or the
AC outlet.

Some of the ports or connectors do not work, even though the docking light is turned on.

The computer may be properly aligned, but is not fully seated or docked in the expansion base.

Lift the computer away from the expansion base. Then realign the computer visual alignment indicator with the indicator on the expansion base, and then reconnect the computer. Be sure that the computer is properly aligned and seated, and fully docked by gently pressing down on the computer until you hear a click. If accessories are attached, they should now work properly.

2–2	Maintenance and Service Guide

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Contents Maintenance and Service Guide Page Contents Illustrated Parts Catalog Removal and Replacement Procedures Product Description Product Description Features Component Function External ComponentsFront Components Right-Side Components ComponentFunction Left-Side ComponentRear Panel Components Rear Panel Components Keyboard Components Wireless AccessoriesDesign Overview Adjusting the Expansion Base Using the Expansion BaseLowering the Expansion Base Connecting to AC Power Connecting the Expansion Base to AC Power Connecting the Computer Sliding the Computer into the Expansion Base Extracting the Expansion Cable Connecting the Expansion Cable Using the HP Expansion Accessory Adapter Connecting the HP Expansion Accessory Adapter Product Description Synchronizing Wireless Devices Synchronizing the Wireless Receiver and Wireless Mouse Before Replacing Parts TroubleshootingDocking Problems and Solutions Problems and SolutionsProblem Possible Cause Solution Undocking Problems and Solutions Properties External Device Problems and SolutionsPrinters FaxesExternal Device Problems and Solutions External Device Problems and Solutions MultiBay II Problems and Solutions Optical Drive Problems and SolutionsGetting More Information Serial Number Location Illustrated Parts CatalogExpansion Base Major Components HP xb3000 Notebook Expansion Base HP Expansion Accessory AdapterHard drive power cords Spare Parts Expansion Base Major ComponentsWireless mouse Wireless ComponentsSpare Parts Wireless Components Wireless receiver 417335-001 Wireless keyboardHard drive carrier Hard Drive ComponentsSpare Parts Hard Drive Components Hard drive-300-GB,* Serial ATASpare Parts Sequential Part Number Listing Sequential Part Number ListingSpare Part Number Description Tools Required Removal and Replacement PreliminariesPlastic Parts Service ConsiderationsPreventing Damage to Removable Drives Preventing Electrostatic Damage Packaging and Transporting Precautions Use the following grounding precautions at workstations Workstation PrecautionsGrounding Equipment and Methods Material Use Voltage Protection Level Typical Electrostatic Voltage LevelsStatic-Shielding Materials Relative Humidity Event 10% 40% 55%Removal and Replacement Procedures Serial Number # of Screws Removed Disassembly Sequence ChartPreparing the Expansion Base for Disassembly Disassembly Sequence ChartHard Drive Components Installing an Optional Hard DriveRemoving the Hard Drive Carrier Removing the Hard Drive Carrier Rear Panel Inserting the Hard Drive into the Hard Drive Carrier Connecting the Hard Drive Carrier Rear Panel Installing the Hard Drive Carrier Connecting the Hard Drive AC Adapter Expansion Base SpecificationsHard Drive 300-GB Screw Listing Table A-1 Phillips PM2.5×7.0 Screw Color Qty Length Thread Width Black Where usedHead Table A-2 Phillips PM2.5×5.0 Screw Color Qty Length Thread Width Silver Where usedTable A-3 Phillips PM3.0×4.0 Screw Pin Signal Connector Pin AssignmentsTable B-1 Audio-In Microphone Jack Table B-2 Audio-Out Headphone Jack Table B-3 External Monitor Port Table B-4 RJ-45 Network Jack Table B-5 Video-Out Jack Table B-6 Universal Serial Bus Conductor Power Cord Set Power Cord Set RequirementsGeneral Requirements Country-Specific Requirements Conductor Power Cord Set RequirementsCountry/Region Accredited Agency Applicable Note Number Kema Index Index Index-3