HP Docking Station XB3000 manual Optical Drive Problems and Solutions

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Troubleshooting

Table 2-5

Optical Drive Problems and Solutions

Problem

Possible Cause

Solution

The system cannot read	The disc is not properly
the optical disc.	seated in the media tray.

Remove the disc, reseat it in the media tray, and then close the

media tray.

	The disc is upside down.	Remove the disc, turn it
		over, and then close the
		media tray.

	The disc may be dirty or	Replace the disc.
	scratched.

The system cannot eject	The disc is not properly	Turn off the computer,
the media tray.	seated in the media tray.	and then manually eject
		the media tray.

	There is no power to the	Turn on power to the
	expansion base.	system, and then eject
		the disc.

Table 2-6

MultiBay II Problems and Solutions

Problem	Possible Cause	Solution

The MultiBay II drive is	The drive is not properly	Remove the MultiBay II
not recognized.	inserted in the	drive, and then
	MultiBay II.	reinsert it.

	The drive was inserted	Restart the computer
	while the power was on.	while the drive is in the
		MultiBay II.

Maintenance and Service Guide

2–7

Image 36

Contents Maintenance and Service Guide Page Contents Illustrated Parts Catalog Removal and Replacement Procedures Product Description Product Description Features External Components Component FunctionFront Components Right-Side Components Left-Side Component ComponentFunctionRear Panel Components Rear Panel Components Wireless Accessories Keyboard ComponentsDesign Overview Using the Expansion Base Adjusting the Expansion BaseLowering the Expansion Base Connecting to AC Power Connecting the Expansion Base to AC Power Connecting the Computer Sliding the Computer into the Expansion Base Extracting the Expansion Cable Connecting the Expansion Cable Using the HP Expansion Accessory Adapter Connecting the HP Expansion Accessory Adapter Product Description Synchronizing Wireless Devices Synchronizing the Wireless Receiver and Wireless Mouse Troubleshooting Before Replacing PartsProblems and Solutions Docking Problems and SolutionsProblem Possible Cause Solution Undocking Problems and Solutions External Device Problems and Solutions PrintersFaxes PropertiesExternal Device Problems and Solutions External Device Problems and Solutions Optical Drive Problems and Solutions MultiBay II Problems and SolutionsGetting More Information Illustrated Parts Catalog Serial Number LocationExpansion Base Major Components HP Expansion Accessory Adapter Hard drive power cordsSpare Parts Expansion Base Major Components HP xb3000 Notebook Expansion BaseWireless Components Spare Parts Wireless ComponentsWireless receiver 417335-001 Wireless keyboard Wireless mouseHard Drive Components Spare Parts Hard Drive ComponentsHard drive-300-GB,* Serial ATA Hard drive carrierSequential Part Number Listing Spare Parts Sequential Part Number ListingSpare Part Number Description Removal and Replacement Preliminaries Tools RequiredService Considerations Plastic PartsPreventing Damage to Removable Drives Preventing Electrostatic Damage Packaging and Transporting Precautions Workstation Precautions Use the following grounding precautions at workstationsGrounding Equipment and Methods Typical Electrostatic Voltage Levels Static-Shielding MaterialsRelative Humidity Event 10% 40% 55% Material Use Voltage Protection LevelRemoval and Replacement Procedures Serial Number Disassembly Sequence Chart Preparing the Expansion Base for DisassemblyDisassembly Sequence Chart # of Screws RemovedInstalling an Optional Hard Drive Hard Drive ComponentsRemoving the Hard Drive Carrier Removing the Hard Drive Carrier Rear Panel Inserting the Hard Drive into the Hard Drive Carrier Connecting the Hard Drive Carrier Rear Panel Installing the Hard Drive Carrier Connecting the Hard Drive AC Adapter Specifications Expansion BaseHard Drive 300-GB Screw Listing Color Qty Length Thread Width Black Where used Table A-1 Phillips PM2.5×7.0 ScrewHead Color Qty Length Thread Width Silver Where used Table A-2 Phillips PM2.5×5.0 ScrewTable A-3 Phillips PM3.0×4.0 Screw Connector Pin Assignments Pin SignalTable B-1 Audio-In Microphone Jack Table B-2 Audio-Out Headphone Jack Table B-3 External Monitor Port Table B-4 RJ-45 Network Jack Table B-5 Video-Out Jack Table B-6 Universal Serial Bus Power Cord Set Requirements Conductor Power Cord SetGeneral Requirements Conductor Power Cord Set Requirements Country-Specific RequirementsCountry/Region Accredited Agency Applicable Note Number Kema Index Index Index-3