HP Docking Station XB3000 manual Getting More Information

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Troubleshooting

Getting More Information

■For comprehensive information about your computer, as well as governmental agency and safety information about the use of your computer, access the Help and Support Center by selecting Start > Help and Support.

■The HP Web site (http://www.hp.com) provides product news and software updates.

Customer Care

If you cannot solve a problem using the troubleshooting tips in this chapter, you may need to contact Customer Care.

For the fastest possible resolution of your problem, have the following information available when you call or e-mail:

■The computer and expansion base model types

■Serial numbers for the computer and expansion base

■Dates the computers and expansion base were purchased

■Conditions under which the problem occurred

■Error messages that have been displayed

■Hardware configuration of the computer

■Hardware and software you are using

■The manufacturer and model of the printer or other accessories connected to the computer and expansion base

■Configuration settings, including contents of the system files

To access Customer Care, visit the HP Web site at

http://www.hp.com/support.

2–8	Maintenance and Service Guide

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Contents Maintenance and Service Guide Page Contents Illustrated Parts Catalog Removal and Replacement Procedures Product Description Product Description Features Component Function External ComponentsFront Components Right-Side Components ComponentFunction Left-Side ComponentRear Panel Components Rear Panel Components Keyboard Components Wireless AccessoriesDesign Overview Adjusting the Expansion Base Using the Expansion BaseLowering the Expansion Base Connecting to AC Power Connecting the Expansion Base to AC Power Connecting the Computer Sliding the Computer into the Expansion Base Extracting the Expansion Cable Connecting the Expansion Cable Using the HP Expansion Accessory Adapter Connecting the HP Expansion Accessory Adapter Product Description Synchronizing Wireless Devices Synchronizing the Wireless Receiver and Wireless Mouse Before Replacing Parts TroubleshootingDocking Problems and Solutions Problems and SolutionsProblem Possible Cause Solution Undocking Problems and Solutions Printers External Device Problems and SolutionsFaxes PropertiesExternal Device Problems and Solutions External Device Problems and Solutions MultiBay II Problems and Solutions Optical Drive Problems and SolutionsGetting More Information Serial Number Location Illustrated Parts CatalogExpansion Base Major Components Hard drive power cords HP Expansion Accessory AdapterSpare Parts Expansion Base Major Components HP xb3000 Notebook Expansion BaseSpare Parts Wireless Components Wireless ComponentsWireless receiver 417335-001 Wireless keyboard Wireless mouseSpare Parts Hard Drive Components Hard Drive ComponentsHard drive-300-GB,* Serial ATA Hard drive carrierSpare Parts Sequential Part Number Listing Sequential Part Number ListingSpare Part Number Description Tools Required Removal and Replacement PreliminariesPlastic Parts Service ConsiderationsPreventing Damage to Removable Drives Preventing Electrostatic Damage Packaging and Transporting Precautions Use the following grounding precautions at workstations Workstation PrecautionsGrounding Equipment and Methods Static-Shielding Materials Typical Electrostatic Voltage LevelsRelative Humidity Event 10% 40% 55% Material Use Voltage Protection LevelRemoval and Replacement Procedures Serial Number Preparing the Expansion Base for Disassembly Disassembly Sequence ChartDisassembly Sequence Chart # of Screws RemovedHard Drive Components Installing an Optional Hard DriveRemoving the Hard Drive Carrier Removing the Hard Drive Carrier Rear Panel Inserting the Hard Drive into the Hard Drive Carrier Connecting the Hard Drive Carrier Rear Panel Installing the Hard Drive Carrier Connecting the Hard Drive AC Adapter Expansion Base SpecificationsHard Drive 300-GB Screw Listing Table A-1 Phillips PM2.5×7.0 Screw Color Qty Length Thread Width Black Where usedHead Table A-2 Phillips PM2.5×5.0 Screw Color Qty Length Thread Width Silver Where usedTable A-3 Phillips PM3.0×4.0 Screw Pin Signal Connector Pin AssignmentsTable B-1 Audio-In Microphone Jack Table B-2 Audio-Out Headphone Jack Table B-3 External Monitor Port Table B-4 RJ-45 Network Jack Table B-5 Video-Out Jack Table B-6 Universal Serial Bus Conductor Power Cord Set Power Cord Set RequirementsGeneral Requirements Country-Specific Requirements Conductor Power Cord Set RequirementsCountry/Region Accredited Agency Applicable Note Number Kema Index Index Index-3