HP rx5900 manual Troubleshooting Help for Synchronization Issues

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Troubleshooting Help for Synchronization Issues

Following is a list of symptoms that may indicate synchronization issues are occurring:

●No ActiveSync chimes sound (or a gray icon displays), and there is no activity in the ActiveSync window on your personal computer.

●ActiveSync chimes sound, and the ActiveSync icon on your personal computer changes to a swirling green icon. The “retrieving settings” message appears on your personal computer, but the ActiveSync connection drops prior to establishing the partnership.

●ActiveSync is searching for a connection but none occurs. (The green icon on your personal computer continues to spin.)

●Synchronization has been established between your HP iPAQ and personal computer but connection is dropped. (The green icon on your personal computer stops spinning and grays out.)

●Firewall or other network protection software message box is displayed for ActiveSync to access the network or Internet.

If you experience difficulty while synchronizing your HP iPAQ and personal computer, try the following solutions to troubleshoot any synchronization issues:

●Confirm that you are running ActiveSync on your personal computer with a supported operating system (OS).

●To get more information about the supported OS versions, visit: www.microsoft.com/ windowsmobile.

●The latest version of ActiveSync is at: www.microsoft.com/windowsmobile/downloads.

●If you are running ActiveSync 4.1 or later and personal firewall software on your personal computer, please add ActiveSync to the firewall program’s exception list.

(Firewall software, such as Sygate Personal Firewall, TrendMicro PC-cillin Internet Security, Norton Personal Firewall, McAfee Personal Firewall, or Zone Alarm Security Suite may block synchronization.) Refer to the documentation that came with your firewall program to determine how to add ActiveSync 4.1 or later to the program’s exception list. To further troubleshoot a firewall application and enable ActiveSync 4.1 or later, visit: www.microsoft.com/windowsmobile/help/ activesync.

●During the ActiveSync installation, if you inadvertently left the Microsoft Exchange Server option box checked and are not planning to connect to an Exchange server, follow these steps:

●Connect your HP iPAQ to your personal computer. Be sure an ActiveSync connection is established.

●On your personal computer, click Start > All Programs > Microsoft ActiveSync.

●Click Tools > Options > Sync Options tab.

●Uncheck the boxes for the sync items listed under the Server group.

●Place a checkmark in the boxes under the Desktop group for those items to synchronize.

●Disconnect your HP iPAQ from your personal computer and wait for the ActiveSync message confirming that your device is no longer connected. Reconnect your HP iPAQ to your personal computer. Wait for about two minutes to see if your HP iPAQ connects to your personal computer.

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Contents HP iPAQ HP Care Pack Page Table of contents Performing a Soft Reset Performing a Factory Reset Index Welcome HP iPAQ Product Information GuideBox Contents Top Components ComponentsWay Navigation Button Front ComponentsBack Components Left and Right Side Components Getting Started CD Contents Navigation Quick Start Installing the BatteryHP Quick Launch Powering On and Setting UpCar Kit Setup Navigation SetupPage Page Navigating to Destinations Using TomTom NavigatorMenus Tap Street and house numberPreferences Saving DestinationsTomTom Plus Points of Interest POITap Point of Interest POI along route POI near destinationSetting Up the Travel Companion Continuing SetupOrganizer Features Travel ToolsHP Install Wizard installs Charge the batteryFollow the personal computer on-screen instructions Synchronize your HP iPAQ with your personal computerClick Next on the Synchronization Setup Wizard screen Troubleshooting Help for Synchronization Issues Tap Start Settings Personal tab Lock Password tab Protecting Your HP iPAQ with a PasswordFinding the Serial Number and Model Number Status Icons Today ScreenIPAQ Wireless Battery Saving Tips Checking the Battery Charge LevelEntering Text Entering Text Using the On-screen Keyboard Entering Text Using Block RecognizerTap Start Settings Personal tab Input Entering Text Using Letter Recognizer Resetting Your HP iPAQPerforming a Soft Reset Writing with TranscriberEntertainment Performing a Factory ResetWindows Media Player 10 Mobile Clearing the Now Playing List Listening to Music and Watching VideosOn the Now Playing screen, tap Menu Clear Now Playing Updating a Library HP Photosmart MobileAttaching a Voice Note to a Picture Mailing PicturesPrint Pictures Viewing a SlideshowAdd a Picture to a Contact Mobile Office Accessing CalendarCalendar Assign a Picture to the Today Screen BackgroundViewing Appointments Viewing Todays AgendaScheduling an Appointment Contacts Accessing ContactsSending a Meeting Request Creating a ContactFinding a Contact TasksCreating a Task Locating a TaskSetting up an E-mail Account on an Exchange Server Different Ways to Access E-mail MessagesTap Start Programs ActiveSync Tap Menu Configure Server MailTap Finish Setting up a POP3, HTTP, or IMAP4 E-mail AccountTap Start Messaging Tap Menu Tools New Account Composing and Sending Outlook E-mail Messages Internet Explorer MobileReplying to or Forwarding an Outlook E-mail Message Sorting the Message ListTo access Word Mobile, tap Start Programs Word Mobile PowerPoint MobileTo access Excel Mobile, tap Start Programs Excel Mobile Word MobileTurning Wlan On or Off Tap Start Today iPAQ WirelessSearching for Wlan Networks to Access BluetoothConfiguring Network Security Settings Tap View Wlan NetworksProtecting the HP iPAQ Screen from Cracking or Damage Turning Bluetooth On or OffHow Do I… Find information here… Frequently Asked QuestionsFor information on… See this source… Finding More InformationIndex Password
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