Support and other resources, Before you contact HP

Support and other resources

Before you contact HP

Be sure to have the following information available before you call HP:

•Active Health System log (HP ProLiant Gen8 or later products)

Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs).

•Onboard Administrator SHOW ALL report (for HP BladeSystem products only)

For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c 02843807).

•Technical support registration number (if applicable)

•Product serial number

•Product model name and number

•Product identification number

•Applicable error messages

•Add-on boards or hardware

•Third-party hardware or software

•Operating system type and revision level

HP contact information

For United States and worldwide contact information, see the Contact HP website (http://www.hp.com/go/assistance).

In the United States:

•To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be recorded or monitored.

•If you have purchased a Care Pack (service upgrade), see the Support & Drivers website

(http://www8.hp.com/us/en/support-drivers.html). If the problem cannot be resolved at the website, call 1-800-633-3600. For more information about Care Packs, see the HP website (http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html).

Customer Self Repair

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service

Support and other resources 31