Message | Possible cause | Solution |
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Printer is out of | The printer is out | Load paper into the |
paper. | of paper. | printer, and then press the |
|
| OK or Continue button on |
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| the printer. |
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|
|
Paper is not | Paper is not | Realign paper and try |
loaded correctly | aligned correctly | printing again. |
in the printer. | in the paper tray. |
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|
|
|
Printer has a | Paper has | Turn off the printer, clear |
paper jam. | jammed in the | the paper jam, then turn |
| printer. | the printer back on. |
|
|
|
The selected | You are trying to | Try selecting a smaller |
combination of | print a picture | print size, or try using |
paper type and | larger than the | photo paper to make |
paper size is not | paper size, or to | borderless prints. |
supported. | print borderless |
|
| prints on plain |
|
| paper, or on a |
|
| printer that does |
|
| not support this |
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| feature. |
|
|
|
|
There is a | The ink cartridge | Replace the ink cartridge |
problem with the | may be low, or | with a supported cartridge |
printer’s ink. | the cartridge type | type. |
| may not be |
|
| supported for the |
|
| printer. |
|
|
|
|
Printer is out of | The printer has | Replace the ink cartridge. |
ink. | run out of ink. |
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Troubleshooting and Support 157