HP Mopier 320 manual Troubleshooting, Printer hardware problems, Status light is flashing red

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6 Troubleshooting

The HP Photosmart printer is designed to be reliable and easy to use. This section answers frequently asked questions about using the printer and printing without a computer. It contains information about the following topics:

●Printer hardware problems. See Printer hardware problems.

●Printing problems. See Printing problems.

●Bluetooth printing problems. See Bluetooth printing problems.

●Error messages. See Error messages.

For troubleshooting information about using the printer software and printing from a computer, see the onscreen HP Photosmart Printer Help. For information about viewing the onscreen Printer Help, see Welcome.

Printer hardware problems

Before contacting Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Note If you want to connect the printer to a computer, HP recommends using a USB cable of less than 3 meters (10 feet) in length to minimize injected noise due to potentially high electromagnetic fields.

The Status light is flashing green but the printer is not printing.

●If the printer is turned on, it is busy processing information. Wait for it to finish.

●If the printer is turned off, and the optional HP Photosmart Internal Battery is installed, the battery is charging.

The Status light is flashing red.

The printer requires attention. Try the following:

●Check the printer screen for instructions. If you have a digital camera connected to the printer, check the camera screen for instructions. If the printer is connected to a computer, check the computer monitor for instructions.

●Turn off the printer.

If the optional HP Photosmart Internal Battery is not installed in the printer:

Unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in. Turn on the printer.

If the optional HP Photosmart Internal Battery is installed in the printer:

Unplug the printer power cord, if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord. Turn on the printer.

The Status light flashed amber briefly after I turned the printer off.

This is a normal part of the power-down process. It does not indicate a problem with the printer.

HP Photosmart 320 series User's Guide

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Contents HP Photosmart 320 series Users Guide Trademarks Safety informationCopyrights and trademarks Regulatory model identification number SDGOA-0406Plastics Contents HP Photosmart 320 series Welcome Inside front of printer 1 In tray Printer partsFront of printer Control panel 1 On Indicator lights 1 On lightRear of printer 1 USB port Idle screen Select Photos screen 1 Selection boxAccessory name Description Available accessoriesInternal battery compartment To navigate the printer menu Printer menuTo use the printer menu Tools Print quality Top level menu Submenus/options Additional submenus Options Security levelPaper jam Camera connect Preferences Smart focus Preview animation Choosing the right paper Getting ready to printLoading paper To print Use this paperLoading your paper How to loadInserting print cartridges Paper typeTo print… Insert this print cartridge Cartridge cradle Remove the pink tape Do not touch here Insert the cartridgeAlign the cartridge When you are not using a print cartridgeInserting memory cards MultiMediaCard Supported file formatsInserting a memory card SmartMedia Memory card Slot How to insert the memory cardSecure Digital Memory StickRemoving a memory card XD-Picture CardUse these steps for start-to-finish printing in minutes Printing without a computerGetting your photos from camera to printer StepTo view photos Deciding which photos to printSelecting photos to print Do thisIf you want to… Do this Problem and solution How to do itImproving the quality of your photos Selecting a layout Setting print qualityPrinting your photos Selecting a print methodTo print from a PictBridge camera To print camera-selected photosDigital camera To print from an HP direct-printing cameraChapter Getting connected Connecting to other devicesConnecting through HP Instant Share Connection type and what you needTo use HP Instant Share to send photos Cleaning the print cartridge Cleaning and maintaining the printerCleaning the outside of the printer Maintaining and transportingPrinting a test Cleaning the print cartridge contactsTo clean the print cartridge contacts Aligning the print cartridge Storing the print cartridges Storing the printer and print cartridgesStoring the printer Storing photo paper Maintaining the quality of photo paperTransporting the printer Handling photo paperTo transport the printer Status light is flashing red TroubleshootingPrinter hardware problems Status light is flashing amber Buttons on the control panel do not respondPrinter is plugged in, but it will not turn on Printing problems Paper does not feed into the printer correctlyPaper jammed while printing Photo printed at an angle or is off-centerNo page came out of the printer Blank page came out of the printerPrint quality is poor Bluetooth printing problemsPrinter ejects the paper when preparing to print My Bluetooth device cannot find the printer Photo printed with bordersError messages Error message Paper jam. Clear jam then press OKError message Cartridge service station is stuck Chapter Component Windows PC minimum Macintosh minimum SpecificationsSystem requirements Printer specifications Category SpecificationsPaper tray Operating temperaturePower consumption Paper tray capacityChapter HP Customer Care HP Customer Care by phonePlacing a call Return to HP repair service Chapter Installing the software Windows usersAppendix a Index USB Declaration of conformity EMC
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