HP Mopier 320 manual HP Customer Care by phone

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8 HP Customer Care

If you have a problem, follow these steps:

1Check the documentation that came with the printer.

Setup Guide: The HP Photosmart 320 series Setup Guide explains how to set up the printer and print your first photo.

User's Guide: The HP Photosmart 320 series User's Guide is the book you are reading. This book describes the basic features of the printer, explains how to use the printer without connecting a computer, and contains hardware troubleshooting information.

HP Photosmart Printer Help: The onscreen HP Photosmart Printer Help describes how to use the printer with a computer and contains software troubleshooting information.

2If you are unable to solve the problem using the information in the documentation, visit www.hp.com/support to do the following:

Access online support pages

Send HP an e-mail message for answers to your questions

Connect with an HP technician by using online chat

Check for software updates

Support options and availability vary by product, country/region, and language.

3Contact your local point of purchase. If the printer has a hardware failure, you will be asked to bring the printer to where you purchased it. Service is free during the printer limited warranty period. After the warranty period, you will be quoted a service charge.

4If you are unable to solve the problem using the onscreen Help or HP websites, call HP Customer Care using the number for your country/region. For a list of country/region phone numbers, see the following section.

HP Customer Care by phone

While the printer is under warranty, you can obtain free phone support. For more information, see the warranty included in the box, or go to www.hp.com/support to check the duration of your free support.

After the free phone support period, you can obtain help from HP at an additional cost. Contact your HP dealer or call the support phone number for your country/region for support options.

To receive HP support by phone, call the appropriate support phone number for your location. Standard phone company charges apply.

North America: Call 1-800-HP-INVENT (1-800-474-6836). U.S. phone support is available in both English and Spanish languages 24 hours a day, 7 days a week (days and hours of support may change without notice). This service is free during the warranty period. A fee may apply outside the warranty period.

Note Customers in Western Europe should go to www.hp.com/support to access phone support numbers in their country/region.

HP Photosmart 320 series User's Guide

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Contents HP Photosmart 320 series Users Guide Safety information Copyrights and trademarksTrademarks Regulatory model identification number SDGOA-0406Plastics Contents HP Photosmart 320 series Welcome Front of printer Printer partsInside front of printer 1 In tray Rear of printer 1 USB port Indicator lights 1 On lightControl panel 1 On Idle screen Select Photos screen 1 Selection boxInternal battery compartment Available accessoriesAccessory name Description To use the printer menu Printer menuTo navigate the printer menu Tools Print quality Top level menu Submenus/options Additional submenus Options Security levelPaper jam Camera connect Preferences Smart focus Preview animation Getting ready to print Loading paperChoosing the right paper To print Use this paperHow to load Inserting print cartridgesLoading your paper Paper typeTo print… Insert this print cartridge Cartridge cradle Remove the pink tape Do not touch here Insert the cartridgeInserting memory cards When you are not using a print cartridgeAlign the cartridge Inserting a memory card Supported file formatsMultiMediaCard Memory card Slot How to insert the memory card Secure DigitalSmartMedia Memory StickRemoving a memory card XD-Picture CardPrinting without a computer Getting your photos from camera to printerUse these steps for start-to-finish printing in minutes StepDeciding which photos to print Selecting photos to printTo view photos Do thisImproving the quality of your photos Problem and solution How to do itIf you want to… Do this Setting print quality Printing your photosSelecting a layout Selecting a print methodTo print camera-selected photos Digital cameraTo print from a PictBridge camera To print from an HP direct-printing cameraChapter Connecting to other devices Connecting through HP Instant ShareGetting connected Connection type and what you needTo use HP Instant Share to send photos Cleaning and maintaining the printer Cleaning the outside of the printerCleaning the print cartridge Maintaining and transportingTo clean the print cartridge contacts Cleaning the print cartridge contactsPrinting a test Aligning the print cartridge Storing the printer Storing the printer and print cartridgesStoring the print cartridges Maintaining the quality of photo paper Transporting the printerStoring photo paper Handling photo paperTo transport the printer Printer hardware problems TroubleshootingStatus light is flashing red Status light is flashing amber Buttons on the control panel do not respondPrinter is plugged in, but it will not turn on Printing problems Paper does not feed into the printer correctlyPhoto printed at an angle or is off-center No page came out of the printerPaper jammed while printing Blank page came out of the printerPrinter ejects the paper when preparing to print Bluetooth printing problemsPrint quality is poor My Bluetooth device cannot find the printer Photo printed with bordersError messages Error message Paper jam. Clear jam then press OKError message Cartridge service station is stuck Chapter System requirements SpecificationsComponent Windows PC minimum Macintosh minimum Printer specifications Category SpecificationsOperating temperature Power consumptionPaper tray Paper tray capacityChapter HP Customer Care HP Customer Care by phonePlacing a call Return to HP repair service Chapter Installing the software Windows usersAppendix a Index USB Declaration of conformity EMC