HP Mopier 320 manual Error messages, Error message Paper jam. Clear jam then press OK

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Chapter 6

Error messages

Before contacting Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

The following error messages may appear on the printer screen. Follow the instructions to resolve the problem.

Error message: Paper jam. Clear jam then press OK.

To clear a paper jam, try the following:

●If the paper came part way through the front of the printer, gently pull the paper towards you to remove it.

●If the paper did not come part way through the front of the printer, try removing it from the back of the printer:

–Remove the paper from the In tray, then pull down on the In tray to open it fully to a horizontal position.

–Gently pull the jammed paper to remove it from the back of the printer.

–Lift the In tray up until it snaps back into paper-loading position.

●If you cannot grasp the edge of the jammed paper to remove it, try the following:

–Turn off the printer.

–If the optional HP Photosmart Internal Battery is not installed in the printer, unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in.

–If the optional HP Photosmart Internal Battery is installed in the printer, unplug the printer power cord, if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord.

–Turn on the printer. The printer checks for paper in the paper path and will automatically eject the jammed paper.

●Press OK to continue.

Error message: Automatic paper sensor failed.

The automatic paper sensor is obstructed or damaged. Try moving the printer out of direct sunlight, then press OK and try printing again. If this does not work, go to www.hp.com/support or contact Customer Care.

Error message: Cartridge is not compatible. Use appropriate HP cartridge.

Replace the print cartridge with one that is compatible with the printer. For more information, see Inserting print cartridges.

Error message: Print cartridge cradle is stuck. Clear jam then press OK.

Follow these steps to clear any obstruction in the path of the print cartridge cradle:

1Open the print cartridge door.

2Clear any obstruction in the cradle path.

3Close the print cartridge door, then press OK to continue.

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HP Photosmart 320 series

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Contents HP Photosmart 320 series Users Guide Copyrights and trademarks Safety informationTrademarks Regulatory model identification number SDGOA-0406Plastics Contents HP Photosmart 320 series Welcome Printer parts Front of printerInside front of printer 1 In tray Indicator lights 1 On light Rear of printer 1 USB portControl panel 1 On Select Photos screen 1 Selection box Idle screenAvailable accessories Internal battery compartmentAccessory name Description Printer menu To use the printer menuTo navigate the printer menu Tools Print quality Security level Top level menu Submenus/options Additional submenus OptionsPaper jam Camera connect Preferences Smart focus Preview animation Loading paper Getting ready to printChoosing the right paper To print Use this paperInserting print cartridges How to loadLoading your paper Paper typeTo print… Insert this print cartridge Cartridge cradle Insert the cartridge Remove the pink tape Do not touch hereWhen you are not using a print cartridge Inserting memory cardsAlign the cartridge Supported file formats Inserting a memory cardMultiMediaCard Secure Digital Memory card Slot How to insert the memory cardSmartMedia Memory StickXD-Picture Card Removing a memory cardGetting your photos from camera to printer Printing without a computerUse these steps for start-to-finish printing in minutes StepSelecting photos to print Deciding which photos to printTo view photos Do thisProblem and solution How to do it Improving the quality of your photosIf you want to… Do this Printing your photos Setting print qualitySelecting a layout Selecting a print methodDigital camera To print camera-selected photosTo print from a PictBridge camera To print from an HP direct-printing cameraChapter Connecting through HP Instant Share Connecting to other devicesGetting connected Connection type and what you needTo use HP Instant Share to send photos Cleaning the outside of the printer Cleaning and maintaining the printerCleaning the print cartridge Maintaining and transportingCleaning the print cartridge contacts To clean the print cartridge contactsPrinting a test Aligning the print cartridge Storing the printer and print cartridges Storing the printerStoring the print cartridges Transporting the printer Maintaining the quality of photo paperStoring photo paper Handling photo paperTo transport the printer Troubleshooting Printer hardware problemsStatus light is flashing red Buttons on the control panel do not respond Status light is flashing amberPrinter is plugged in, but it will not turn on Paper does not feed into the printer correctly Printing problemsNo page came out of the printer Photo printed at an angle or is off-centerPaper jammed while printing Blank page came out of the printerBluetooth printing problems Printer ejects the paper when preparing to printPrint quality is poor Photo printed with borders My Bluetooth device cannot find the printerError message Paper jam. Clear jam then press OK Error messagesError message Cartridge service station is stuck Chapter Specifications System requirementsComponent Windows PC minimum Macintosh minimum Category Specifications Printer specificationsPower consumption Operating temperaturePaper tray Paper tray capacityChapter HP Customer Care by phone HP Customer CarePlacing a call Return to HP repair service Chapter Windows users Installing the softwareAppendix a Index USB EMC Declaration of conformity
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