HP SR1221RS, SR1330IL, SR1325CF (PJ746AV), SR1320NX, SR1319RS, SR1320CF (PJ747AV), SR1320AN manual Power

Symptom

Problem

Solution

PC will not turn on

PC is not securely connected to

Ensure that cables connecting the PC to the external power

or start.

an external power source.

source are plugged in properly.

Green power supply light on

When the cables connecting the PC to the external power

back of PC is out.

source are plugged in properly and the wall outlet is

functioning, the green power supply light should be on; if the

light is not on, refer to the Warranty and Support Guide to

contact Support.

Monitor is not connected or is

Connect the monitor to the PC, plug it in, and turn it on.

not on.

Line voltage selection switch is

Set the line voltage selection switch to the correct setting for

not in the proper position for

your country/region, or refer to the Warranty and Support

your country/region

Guide to contact Support.

(115V￿/230V￿).

Wall outlet is defective.

Test the outlet by connecting a different electrical device to

the outlet.

Wrong memory modules were

Reinstall the old memory to return your PC to its original state.

used in an upgrade, or memory

Refer to the Upgrading and Servicing Guide for instructions.

modules were installed in the

wrong location.

Hard disk drive is damaged.

Press the Help ? button on the keyboard to open the Help and

Support Center, or refer to the Warranty and Support Guide

to contact Support for replacement details.

After an upgrade or repair, the

Reseat drive power, data, and power supply cables. See the

drive power, data, or power

Upgrading and Servicing Guide for instructions.

supply cables may not be

properly connected.

Invalid system disk

A diskette has been left in the

When drive activity stops, remove the diskette and press the

Or

drive during startup.

spacebar. The PC should start up.

Non-System disk or

disk error

message displays.

PC appears locked

PC is not working.

Press and hold the On button until the PC turns off.

up and won’t turn off

when the On button

is pressed.

PC powered off

The unit temperature was

Unit is in an exceedingly hot environment. Let it cool down.

automatically.

exceeded.

Ensure PC air vents are not blocked and internal fan is

running. Note that your PC may not have an internal fan.

The unit temperature was

Replace cover or access panel, and let the PC cool down

exceeded because the PC was

before attempting to turn on power to the PC.

functioning with the cover or

access panel removed.

Processor or system fan has

Refer to the Warranty and Support Guide to contact Support

failed.

for replacement details. Note that your PC may not have an

internal fan.