HP dx2480 manual Restoring the Software, Contacting Customer Support

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Troubleshooting

Restoring the Software

The Windows operating system and software can be restored to the original state that they were when you purchased the computer by using the Restore Plus! DVD. See the documentation included with the Restore Plus! DVD for complete instructions on using this feature.

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In the event that you lose power during the initial operating system installation process, use the Restore Plus! DVD to install the operating system.

Contacting Customer Support

For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit www.hp.com.

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If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set.

Refer to the number listed in the warranty booklet for technical assistance.

Troubleshooting Guide

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Contents Hardware Reference Manual Hardware Reference Guide Hardware Reference Guide Contents Security Lock Provisions Standard Configuration Features Product FeaturesFront Panel Components Front Panel ComponentsRear Panel Components Rear Panel ComponentsKeyboard Components KeyboardSpecial Mouse Functions Windows Logo KeySerial Number Location Serviceability Features Hardware UpgradesRemoving the Computer Access Panel Removing the Front Bezel Installing Additional Memory DIMMsDDR2-SDRAM DIMMs Populating Dimm Sockets Installing DIMMs Installing a Dimm Removing a 5.25 Drive Bezel Blank Replacing or Upgrading a Drive Drive Positions Locating Drive PositionsRemoving a Drive Hard disk is inserted or slide out from the back Replacing a Drive Sliding the Drives into the Drive Cage Sliding the Hard Drive into the Drive Cage Install Second Hard Disk Hardware Upgrades Hardware Upgrades Removing or Installing an Expansion Card Releasing the Slot Cover Lock Removing an Expansion Slot Cover Removing an Expansion Card Replacing or Adding an Expansion Card Securing the Expansion Cards and Slot Covers Reassembling the Computer Turn on the computer by pressing the power button Battery Replacement Hardware Reference Guide Power Supply Notice Power Supply Label Installing a Security Lock Chassis Intrusion SwitchMechanical Lock Grounding Methods Preventing Electrostatic DamageHardware Reference Guide Computer Operating Guidelines and Routine Care Cleaning Optical Drive PrecautionsSafety OperationShipping Preparation Computer Setup F10 Utility Guide Computer Setup F10 Utility Guide Contents Contents Computer Setup F10 Utilities Computer Setup F10 UtilityUsing Computer Setup F10 Utilities Computer Setup F10 Utility Heading Option Description Computer SetupCHS 1MB 3BC/IRQ7 Computer Setup Heading Option Description Troubleshooting Guide Troubleshooting Guide HP Insight Diagnostics Computer Diagnostic FeaturesAccessing HP Insight Diagnostics Survey Tab Unattended Test TabStatus Tab Log Tab Saving and Printing Information in HP Insight DiagnosticsDownloading the Latest Version of HP Insight Diagnostics Safety and Comfort Before You Call for Technical Support TroubleshootingTroubleshooting Helpful Hints Run the Restore Plus! DVDTroubleshooting Problem Cause Solution Solving General ProblemsTo permit required airflow Cable connections are Problem Cause Solution Solving Hardware Installation Problems Problem Cause Interpreting Diagnostic Lights and Audible CodesDiagnostic Front Panel LEDs and Audible Codes Diagnostic Front Panel LEDs and Audible Codes Contacting Customer Support Restoring the Software