HP 600B manual Solving General Problems, Computer will not turn on or start Cause, End Task

Page 59

Solving General Problems

You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller.

WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.

Computer will not turn on or start.

Cause

Solution

Power cord is not properly connected or is connected to a defective outlet.

Ensure that the cables connecting the computer to the external power source are plugged in properly. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is functioning, the green power supply light on the back of the computer should be on.

Monitor power cord is not connected to a power source, the video cable is not connected to the computer, or the monitor is not turned on.

Connect the monitor to the computer, plug it in, and turn it on. Ensure that the power cord is connected to a functioning electrical outlet.

Computer seems to be locked up and is not responding.

Cause

Solution

 

 

A program is not responding.

Use the Windows Task Manager to close any programs not

 

responding, or restart the computer:

 

1.

Press the Ctrl+Alt+Delete keys on the keyboard

 

 

simultaneously.

 

2.

Click Start Task Manager.

 

3.

Select the program that is not responding, and then click

 

 

End Task.

 

If closing programs does not work, restart the computer:

 

1.

Press the Ctrl+Alt+Delete keys on the keyboard

 

 

simultaneously.

 

2.

Click the Arrow button next to the red Shut Down

 

 

button, and then click Restart.

 

3.

Or, press and hold the On button on the computer for 5

or more seconds to turn off the computer, and then press the On button to restart the computer.

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Contents Maintenance & Service Guide Maintenance & Service Guide About This Book Page Table of contents 600B MT PC Computer Diagnostic Features Password Security and Resetting Cmos Installing the Operating System Installing and Customizing the SoftwareProtecting the Software Downloading Microsoft Windows UpdatesInstalling or Upgrading Device Drivers Windows systems Accessing Disk Image ISO FilesComputer Setup F10 Utilities Computer Setup F10 Utility1Computer Setup F10 Utility Using Computer Setup F10 Utilities2Computer Setup-File Computer Setup-FileOption Description Device Computer Setup-Storage3Computer Setup-Storage ConfigurationDPS Self-Test Boot OrderStorage Options Sata Emulation 4Computer Setup-Security Computer Setup-SecuritySystem IDs Network BootUSB Security Slot Security6Computer Setup-Advanced for advanced users Computer Setup-PowerComputer Setup-Advanced 5Computer Setup-PowerDevice Options Bus OptionsSata Hard Drive Cables Serial ATA Sata Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard DrivesFile System Controller Type Operating System Partition Smart ATA DrivesHard Drive Capacities Drive/Partition Capacity LimitsMicro Tower Chassis DesignationRelative Humidity Event 55% 40% 10% Electrostatic Discharge InformationGenerating Static Preventing Electrostatic Damage to EquipmentStatic Shielding Protection Levels Method Voltage Personal Grounding Methods and EquipmentGrounding the Work Area Recommended Materials and Equipment Operating GuidelinesRoutine Care General Cleaning Safety PrecautionsCleaning the Computer Case Cleaning the KeyboardTools and Software Requirements Service ConsiderationsCleaning the Monitor Cleaning the MouseHard Drives Cables and ConnectorsScrews Lithium Coin Cell Battery Preparation for Disassembly Removal and Replacement Procedures Micro Tower MT ChassisAccess Panel Front Bezel Populating Dimm Sockets Installing Additional MemoryDIMMs DDR3-SDRAM DIMMsXMM3 populate first Installing DIMMs1DIMM Socket Locations -600B MT PC Description Socket Color Insertion OrderPage Cable Connections Connector Name Connector Color DescriptionCable Management 2Drive Positions DrivesDrive Positions Installing and Removing Drives 3System Board Drive Connections -600B MT PC System Board Connector System Board Label ColorRemoving the Hard Drive Front I/O Assembly Power Switch/LED Assembly System Board Memory modules Installing Additional Memory on page25Battery Type 2 Battery Holder Type 1 Battery HolderSystem Recovery Restore and RecoveryMicrosoft System Restore System Recovery from the Windows Start Menu System Recovery OptionsSystem Recovery from Recovery Discs System Recovery at System StartupCreating Recovery Discs Recovery DiscsChoosing Recovery Discs Accessing HP Vision Diagnostics Computer Diagnostic FeaturesHewlett-Packard Vision Diagnostics Survey Tab Status Tab Test TabHistory Tab Errors TabHelp Tab Saving and Printing Information in HP Vision DiagnosticsDownloading the Latest Version of HP Vision Diagnostics Protecting the Software Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsHelpful Hints Page End Task Solving General ProblemsComputer will not turn on or start Cause Click Start Task ManagerComputer date and time display is incorrect Cause Solution Computer shuts down automatically Cause SolutionCause Solution Poor performance is experienced Cause Solution Cannot remove computer cover or access panel CauseLower the display resolution for the current application or Diskette drive cannot write to a diskette Cause Solution Solving Diskette ProblemsDiskette drive light stays on Cause Solution Tab. Under Errorchecking click Check NowCannot Boot to Diskette Cause Solution Problem has occurred with a disk transaction Cause SolutionDiskette drive cannot read a diskette Cause Solution Invalid system disk message is displayed Cause SolutionDrive not found identified Cause Solution Solving Hard Drive ProblemsHard drive error occurs Cause Solution Disk transaction problem Cause SolutionCan not write to the media card Cause Solution Solving Media Card Reader ProblemsComputer’s software is used to safely eject the card Not recognized by the computer Cause SolutionPersonalization , select Adjust screen resolution Solving Display ProblemsBlank screen no video Cause Solution Select ImageControl/ Horizontal Position or Vertical Dim characters Cause SolutionImage is not centered Cause Solution Out of Range displays on screen Cause Solution Enable digital CD audio for this CD-ROM device is Solving Audio ProblemsSound cuts in and out Cause Solution Line-in jack is not functioning properly Cause SolutionPrinter prints garbled information Cause Solution Solving Printer ProblemsPrinter will not print Cause Solution Printer will not turn on Cause SolutionSolving Keyboard and Mouse Problems Optical mouse does not track cursor well Cause Solution Click the Pointer Options tab Cursor moves too fast or too slow Cause SolutionClick Start Control Panel Hardware Sound MouseNew device does not work Cause Solution Solving Hardware Installation ProblemsClick Device Manager Click Hardware and SoundCheck box to Allow this device to wake Computer Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution Diagnostics reports a failure Cause Solution Network status link light never flashes Cause SolutionNew network card will not boot Cause Solution Match current configurationInsufficient memory error during operation Cause Solution Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionMovie will not play in the DVD drive Cause Solution Solving CD-ROM and DVD ProblemsCannot eject compact disc tray-load unit Cause Solution Restart your PC if necessary System will not boot from USB flash drive Cause Solution Solving USB Flash Drive ProblemsUSB flash drive not found identified Cause Solution Solving Front Panel Component Problems Unable to connect to the Internet Cause Solution Solving Internet Access ProblemsClick Internet Options WindowsSelect Start Control Panel Click Network and InternetContacting Customer Support Solving Software ProblemsControl panel message Description Recommended action Post Error MessagesPost Text Messages 1Numeric Codes and Text MessagesBeep Definition Possible Cause Recommended Action Interpreting Post Diagnostic Audible Codes2Diagnostic Audible Codes Opened Warning item and select ClearBeep/Pause Type Action Duration of each beep or pause is defined belowResetting the Password Jumper Password Security and ResettingClearing and Resetting the Cmos Ethernet BNC Connector Pin AssignmentsConnector and Icon Pin Signal Connector and Icon 1/8 miniphone Pin SignalLine-out Audio Pin Power for CPUHeadphone Line-in AudioMonitor Pin PowerPCI Express X1, x4, x8, and x16 PCI Express Connector Pin a SignalX1, x4, x8, and x16 PCI Express Connector Pin B Signal General Requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country Accrediting Agency Country-Specific Requirements600B MT PC models Specifications
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600B specifications

The HP 600B is a versatile desktop computer designed to meet the demands of both business users and professionals. Recognized for its compact design and robust performance, the HP 600B is particularly suited for a range of applications, from basic office tasks to more complex business processes.

One of the standout features of the HP 600B is its powerful Intel Core processor. Depending on the specific configuration, users can choose from various processor options, including Intel's third and fourth generation Core series. This ensures that the machine can handle multitasking efficiently, enabling users to run multiple applications simultaneously without experiencing slowdowns. Coupled with the processor is the option for ample RAM, which can typically be expanded up to 16GB, ensuring smooth operation even under heavy loads.

Storage is another strong point of the HP 600B. The system offers a range of storage options, including traditional hard disk drives (HDD) and solid-state drives (SSD). The inclusion of SSDs allows for significantly faster boot up times and quicker access to files and applications, enhancing overall productivity. Users can find configurations that accommodate various storage capacities, catering to individual data needs.

The HP 600B also emphasizes connectivity. It comes equipped with multiple USB ports, including USB 3.0 for high-speed data transfer, as well as HDMI and VGA ports for video output. This allows users to connect a variety of peripherals and displays, making it a flexible choice for different work environments. Integrated Ethernet and optional Wi-Fi capabilities ensure that users can maintain reliable internet connectivity.

Energy efficiency is an important characteristic of the HP 600B. The device is designed to meet Energy Star standards, reflecting HP’s commitment to sustainability. This not only reduces the environmental impact but also helps in lowering energy costs for users in the long run.

Furthermore, the HP 600B is built with manageability and security in mind. It includes advanced security features, such as BIOS protection and hardware-based features to safeguard sensitive data. This makes it an ideal choice for enterprises that require secure computing solutions.

In conclusion, the HP 600B is a well-rounded desktop computer that balances performance, efficiency, and security. With its range of configurations and solid build quality, it is an excellent option for businesses and professionals looking for a reliable and capable desktop solution.
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