HP 1105 manual Maintenance & Service Guide

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Maintenance & Service Guide

HP Pro 1105 All-in-One Business PC

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Contents Maintenance & Service Guide Maintenance & Service Guide Iii About This BookTable of contents Illustrated parts catalog 103 101105 107Viii All-in One Model 139Overview Product FeaturesFront Components Product FeaturesComponent Side Components Rear Components Activating and customizing the software Installing and Customizing the SoftwareActivating the Windows Operating System Run Windows Update monthly thereafter Downloading Windows 8 updatesCustomizing the monitor display Computer Setup F10 Utilities Computer Setup F10 UtilityComputer Setup F10 Utility Using Computer Setup F10 Utilities1Computer Setup F10 Utility 2Computer Setup-File Computer Setup-File3Computer Setup-Storage Computer Setup-StorageSata Defaults OptionDescriptionStorage Options ESATA Port Removable Media BootSata Emulation Max eSATA SpeedShortcut to Temporarily Override Boot Order Boot OrderDPS Self-Test 4Computer Setup-Security Computer Setup-SecurityMaster Boot Record Network BootSlot Security System IDsSystem Security Configuration Secure BootDriveLock Security 5Computer Setup-Power Computer Setup-Power6Computer Setup-Advanced for advanced users Computer Setup-AdvancedOption Heading Power-On Options Onboard Devices Bios Power-OnBus Options Device OptionsVGA Configuration Recovering the Configuration SettingsAMT Configuration Serial ATA Hard Drive Characteristics Serial ATA Sata Drive Guidelines and FeaturesSata Hard Drives Sata Hard Drive CablesSmart ATA Drives Serial ATA Sata Drive Guidelines and FeaturesHard Drive Capacities Electrostatic Discharge Information Routine Care, and Disassembly PreparationGenerating Static Relative Humidity Event 55% 40% 10%Preventing Electrostatic Damage to Equipment Routine Care, and Disassembly PreparationPersonal Grounding Methods and Equipment Static Shielding Protection LevelsRecommended Materials and Equipment Grounding the Work AreaCleaning the Computer Case General Cleaning Safety PrecautionsOperating Guidelines Routine CareCleaning the Monitor Cleaning the KeyboardCleaning the Mouse Service ConsiderationsCables and Connectors Tools and Software RequirementsHard Drives Lithium Coin Cell BatteryComputer major components Illustrated parts catalogIllustrated parts catalog Computer major components Cables Webcam module BoardsDescription Spare part number Fan/blower Misc PartsHP Business Digital Headset not illustrated Sequential part number listing Mass storage devices not illustratedDescription Spare part number Optical drive Hard drivesIllustrated parts catalog Preparing to Disassemble the Computer Removal and Replacement Procedures All-in One AIO ChassisDescription Spare part number Rear cover 669985-001 Rear CoverDescription Spare part number Stand 669988-001 StandPage Description Spare part number Foot assembly 669986-001 Foot assemblyPage Memory Cover Page Description Spare part number MemoryPage Wlan Module Page RTC Battery Page Backlight Controller Panel manufacturer Jumper setting Speakers Page Optical Drive Page Optical Drive Cables and Connector Page Hard Drive Page Hard Drive Cables and Connector Page Description Spare part number Fan 669981-001 FanPage Description Spare part number Side I/O cover 710543-001 Side I/O CoverPage Description Spare part number Webcam module 710544-001 Webcam ModulePage System Board Cover Page Description Spare part number Display cable 669996-001 Display CablePage System Board Security Bracket Description Spare part number Front bezel 710542-001 Front BezelDisplay Panel Panel manufacturer Screw hole label Display PanelCMI panels Panel manufacturer Jumper setting Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsHelpful Hints Page Solving General Problems Solving General ProblemsTable A-1Solving General Problems Computer date and time display is incorrect Cause SolutionCannot remove computer cover or access panel Cause There is no sound or sound volume is too low Cause SolutionPoor performance Cause Solution Advanced Device OptionsUnder Windows System, click Run All apps iconCause Solution Solving Power Problems Solving Power ProblemsTable A-2Solving Power Problems Power supply shuts down intermittently Cause SolutionSome models, is set to the appropriate voltage. Proper Solving Hard Drive Problems Solving Hard Drive ProblemsTable A-3Solving Hard Drive Problems Computer will not boot from hard drive Cause Solution Nonsystem disk/NTLDR missing message Cause SolutionStorage Boot Order Device ConfigurationComputer seems to be locked up Cause Solution Table A-4Solving Media Card Reader Problems Solving Media Card Reader ProblemsCan not write to the media card Cause Solving Media Card Reader Problems Table A-5Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Adjust screen resolutionDim characters Cause Solution Solving Display ProblemsNo Connection, Check Signal Cable displays on screen Cause Image is not centered Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause Solving Audio Problems Solving Audio ProblemsTable A-6Solving Audio Problems There is no sound or sound volume is too low Cause Sound from headphones is not clear or muffled CauseLine-in jack is not functioning properly Cause Solving Printer Problems Solving Printer ProblemsTable A-7Solving Printer Problems Printer will not print Cause SolutionPrinter prints garbled information Cause Solution Solving Keyboard and Mouse Problems Solving Keyboard and Mouse ProblemsTable A-8Solving Keyboard Problems Enter Table A-9Solving Mouse ProblemsSolving Hardware Installation Problems Solving Hardware Installation ProblemsTable A-10Solving Hardware Installation Problems Control Panel , and then select Device ManagerComputer will not start Cause Solution Solving Network Problems Solving Network ProblemsTable A-11Solving Network Problems Manager Network status link light never flashes Cause SolutionDiagnostics reports a failure Cause Solving Memory Problems Table A-12Solving Memory Problems Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionSolving CD-ROM and DVD Problems Solving Processor ProblemsTable A-13Solving Processor Problems Table A-14Solving CD-ROM and DVD ProblemsSecurity Network Boot Solving CD-ROM and DVD ProblemsMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause Solving USB Flash Drive ProblemsTable A-15Solving USB Flash Drive Problems Solving USB Flash Drive ProblemsUSB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause SolutionSolving Internet Access Problems Solving Front Panel Component ProblemsPorts are set to Enabled in Security USB Security Unable to connect to the Internet Cause SolutionSelect Start Control Panel Solving Internet Access ProblemsClick Internet Options Solving Software Problems Solving Software Problems Contacting Customer Support Why run HP PC Hardware Diagnostics Uefi HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device Backing up your information Backup and recovery in WindowsUsing the Windows recovery tools Performing a system recoveryUsing Windows 8 operating system media purchased separately Using f11 recovery toolsFollow the on-screen instructions Page Post Error Messages ROM Download to Disable to Appendix D Post Error MessagesPost Numeric Codes and Text Messages Control panel message Description Recommended actionPost Numeric Codes and Text Messages Test under Storage DPS Self-test Bios Appendix D Post Error Messages Activity Beeps Possible Cause Recommended Action Options SERR# Generation DisableReplace one device at a time Activity Beeps Possible Cause Recommended Action Board needs to be replaced Japanese Power Cord Requirements Power Cord Set RequirementsGeneral Requirements Country-Specific Requirements Appendix E Power Cord Set RequirementsCountry Accrediting Agency All-in One Model SpecificationsAll-in One Model Index Cleaning 27 keyboard problemsSata
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