HP 1105 manual Replace one device at a time

Page 141

Activity

Beeps

Possible Cause

Recommended Action

 

 

 

 

 

Red Power LED flashes two

2

Thermal protection

1.

Clean the air vents on the front, back, or

times, once every second,

 

activated:

 

any other vented side of the computer.

followed by a two second

 

Air flow is restricted, a fan

2.

Ensure that there is a 10.2 cm (4 in)

pause. Beeps stop after fifth

 

iteration but LEDs continue

 

may not be functioning, or

 

clearance on all vented sides of the

until problem is solved.

 

the heatsink is not

 

computer to permit the required airflow.

 

 

properly attached.

3.

Ensure that computers are not so near

 

 

 

 

 

 

 

each other that they are subject to each

 

 

 

 

other's re-circulated or preheated air.

 

 

 

4.

If the computer is within an enclosure,

 

 

 

 

ensure that there is proper intake and

 

 

 

 

exhaust ventilation for the enclosure.

 

 

 

5.

If a message appears on the screen

 

 

 

 

indicating that a fan is not working, replace

 

 

 

 

the fan.

 

 

 

6.

Ensure that the heat sink is properly

 

 

 

 

attached.

 

 

 

 

 

Red Power LED flashes three

3

Processor not installed

1.

Check to see that the processor is present.

times, once every second,

 

(not an indicator of bad

2.

Reseat the processor.

followed by a two second

 

processor).

pause. Beeps stop after fifth

 

 

 

 

iteration but LEDs continue

 

 

 

 

until problem is solved.

 

 

 

 

 

 

 

 

 

Red Power LED flashes four

4

Power failure (power

1.

Open the hood and ensure the 4 or 6-wire

times, once every second,

 

supply is overloaded).

 

power supply cable is seated into the

followed by a two second

 

 

 

connector on the system board.

pause. Beeps stop after fifth

 

 

2.

Check if a device is causing the problem by

iteration but LEDs continue

 

 

until problem is solved.

 

 

 

removing ALL attached devices (such as

 

 

 

 

hard, diskette, or optical drives, and

 

 

 

 

expansion cards). Power on the system. If

 

 

 

 

the system enters the POST, then power off

 

 

 

 

and replace one device at a time and

 

 

 

 

repeat this procedure until failure occurs.

 

 

 

 

Replace the device that is causing the

 

 

 

 

failure. Continue adding devices one at a

 

 

 

 

time to ensure all devices are functioning

 

 

 

 

properly.

 

 

 

3.

Replace the power supply.

 

 

 

4.

Replace the system board.

 

 

 

 

Red Power LED flashes five

5

Pre-video memory error.

CAUTION: To avoid damage to the DIMMs or

times, once every second,

 

 

the system board, you must unplug the computer

followed by a two second

 

 

power cord before attempting to reseat, install, or

pause. Beeps stop after fifth

 

 

remove a DIMM module.

iteration but LEDs continue

 

 

1.

Reseat DIMMs.

until problem is solved.

 

 

 

 

 

2.

Replace DIMMs one at a time to isolate the

 

 

 

 

faulty module.

 

 

 

3.

Replace third-party memory with HP

 

 

 

 

memory.

 

 

 

4.

Replace the system board.

 

 

 

 

 

134 Appendix D POST Error Messages

Image 141
Contents Maintenance & Service Guide Maintenance & Service Guide Iii About This BookTable of contents Illustrated parts catalog 103 101105 107Viii All-in One Model 139Overview Product FeaturesProduct Features Front ComponentsComponent Side Components Rear Components Installing and Customizing the Software Activating and customizing the softwareActivating the Windows Operating System Downloading Windows 8 updates Run Windows Update monthly thereafterCustomizing the monitor display Computer Setup F10 Utilities Computer Setup F10 UtilityUsing Computer Setup F10 Utilities Computer Setup F10 Utility1Computer Setup F10 Utility 2Computer Setup-File Computer Setup-File3Computer Setup-Storage Computer Setup-StorageSata Defaults OptionDescriptionStorage Options ESATA Port Removable Media BootSata Emulation Max eSATA SpeedBoot Order Shortcut to Temporarily Override Boot OrderDPS Self-Test 4Computer Setup-Security Computer Setup-SecurityMaster Boot Record Network BootSlot Security System IDsSystem Security Secure Boot ConfigurationDriveLock Security 5Computer Setup-Power Computer Setup-PowerComputer Setup-Advanced 6Computer Setup-Advanced for advanced usersOption Heading Power-On Options Onboard Devices Bios Power-OnBus Options Device OptionsRecovering the Configuration Settings VGA ConfigurationAMT Configuration Serial ATA Hard Drive Characteristics Serial ATA Sata Drive Guidelines and FeaturesSata Hard Drives Sata Hard Drive CablesSerial ATA Sata Drive Guidelines and Features Smart ATA DrivesHard Drive Capacities Electrostatic Discharge Information Routine Care, and Disassembly PreparationGenerating Static Relative Humidity Event 55% 40% 10%Preventing Electrostatic Damage to Equipment Routine Care, and Disassembly PreparationPersonal Grounding Methods and Equipment Static Shielding Protection LevelsRecommended Materials and Equipment Grounding the Work AreaCleaning the Computer Case General Cleaning Safety PrecautionsOperating Guidelines Routine CareCleaning the Monitor Cleaning the KeyboardCleaning the Mouse Service ConsiderationsCables and Connectors Tools and Software RequirementsHard Drives Lithium Coin Cell BatteryIllustrated parts catalog Computer major componentsIllustrated parts catalog Computer major components Cables Webcam module BoardsMisc Parts Description Spare part number Fan/blowerHP Business Digital Headset not illustrated Sequential part number listing Mass storage devices not illustratedDescription Spare part number Optical drive Hard drivesIllustrated parts catalog Preparing to Disassemble the Computer Removal and Replacement Procedures All-in One AIO ChassisDescription Spare part number Rear cover 669985-001 Rear CoverDescription Spare part number Stand 669988-001 StandPage Description Spare part number Foot assembly 669986-001 Foot assemblyPage Memory Cover Page Description Spare part number MemoryPage Wlan Module Page RTC Battery Page Backlight Controller Panel manufacturer Jumper setting Speakers Page Optical Drive Page Optical Drive Cables and Connector Page Hard Drive Page Hard Drive Cables and Connector Page Description Spare part number Fan 669981-001 FanPage Description Spare part number Side I/O cover 710543-001 Side I/O CoverPage Description Spare part number Webcam module 710544-001 Webcam ModulePage System Board Cover Page Description Spare part number Display cable 669996-001 Display CablePage System Board Security Bracket Description Spare part number Front bezel 710542-001 Front BezelDisplay Panel Panel manufacturer Screw hole label Display PanelCMI panels Panel manufacturer Jumper setting Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsHelpful Hints Page Solving General Problems Solving General ProblemsTable A-1Solving General Problems Computer date and time display is incorrect Cause SolutionCannot remove computer cover or access panel Cause There is no sound or sound volume is too low Cause SolutionPoor performance Cause Solution Advanced Device OptionsUnder Windows System, click Run All apps iconCause Solution Solving Power Problems Solving Power ProblemsTable A-2Solving Power Problems Power supply shuts down intermittently Cause SolutionSome models, is set to the appropriate voltage. Proper Solving Hard Drive Problems Solving Hard Drive ProblemsTable A-3Solving Hard Drive Problems Computer will not boot from hard drive Cause Solution Nonsystem disk/NTLDR missing message Cause SolutionStorage Boot Order Device ConfigurationComputer seems to be locked up Cause Solution Solving Media Card Reader Problems Table A-4Solving Media Card Reader ProblemsCan not write to the media card Cause Solving Media Card Reader Problems Table A-5Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Adjust screen resolutionDim characters Cause Solution Solving Display ProblemsImage is not centered Cause Solution No Connection, Check Signal Cable displays on screen CauseSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause Solving Audio Problems Solving Audio ProblemsTable A-6Solving Audio Problems Sound from headphones is not clear or muffled Cause There is no sound or sound volume is too low CauseLine-in jack is not functioning properly Cause Solving Printer Problems Solving Printer ProblemsTable A-7Solving Printer Problems Printer will not print Cause SolutionPrinter prints garbled information Cause Solution Solving Keyboard and Mouse Problems Solving Keyboard and Mouse ProblemsTable A-8Solving Keyboard Problems Enter Table A-9Solving Mouse ProblemsSolving Hardware Installation Problems Solving Hardware Installation ProblemsTable A-10Solving Hardware Installation Problems Control Panel , and then select Device ManagerComputer will not start Cause Solution Solving Network Problems Solving Network ProblemsTable A-11Solving Network Problems Manager Network status link light never flashes Cause SolutionDiagnostics reports a failure Cause Solving Memory Problems Table A-12Solving Memory Problems Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionSolving CD-ROM and DVD Problems Solving Processor ProblemsTable A-13Solving Processor Problems Table A-14Solving CD-ROM and DVD ProblemsSolving CD-ROM and DVD Problems Security Network BootMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause Solving USB Flash Drive ProblemsTable A-15Solving USB Flash Drive Problems Solving USB Flash Drive ProblemsUSB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause SolutionSolving Internet Access Problems Solving Front Panel Component ProblemsPorts are set to Enabled in Security USB Security Unable to connect to the Internet Cause SolutionSolving Internet Access Problems Select Start Control PanelClick Internet Options Solving Software Problems Solving Software Problems Contacting Customer Support HP PC Hardware Diagnostics Why run HP PC Hardware Diagnostics UefiHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device Backing up your information Backup and recovery in WindowsUsing the Windows recovery tools Performing a system recoveryUsing f11 recovery tools Using Windows 8 operating system media purchased separatelyFollow the on-screen instructions Page Post Error Messages ROM Download to Disable to Appendix D Post Error MessagesPost Numeric Codes and Text Messages Control panel message Description Recommended actionPost Numeric Codes and Text Messages Test under Storage DPS Self-test Bios Appendix D Post Error Messages Activity Beeps Possible Cause Recommended Action Options SERR# Generation DisableReplace one device at a time Activity Beeps Possible Cause Recommended Action Board needs to be replaced Power Cord Set Requirements Japanese Power Cord RequirementsGeneral Requirements Appendix E Power Cord Set Requirements Country-Specific RequirementsCountry Accrediting Agency Specifications All-in One ModelAll-in One Model Index Cleaning 27 keyboard problemsSata
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