A Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the recommended solutions.
Problem | Possible Cause | Solution |
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Screen is blank. | Power cord is disconnected. | Connect the power cord. |
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| Power button on front panel of the | Press the front panel power button. |
| monitor is turned off. |
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| Video cable is improperly | Connect the video cable properly. Refer to |
| connected. | Chapter 3, Setting Up the Monitor on page 5 for |
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| more information. |
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| Screen blanking utility is active. | Press any key on the keyboard or move the |
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| mouse to inactivate the screen blanking utility. |
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The monitor does not respond after | Check power. | Check that the monitor’s power switch is on. Turn |
you turn on the system. |
| off power and check the monitor’s power cord and |
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| signal cable for proper connection. |
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Image appears blurred, indistinct, or | Brightness and contrast are too low. | Press the Menu button to display the OSD. Use |
too dark. |
| the up arrow button or down arrow button to adjust |
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| the brightness and contrast scales as needed. |
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Screen flashes when initialized. |
| Turn the monitor off then turn it on again. |
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Check Video Cable is displayed on | Monitor video cable is disconnected. | Connect the VGA cable to the VGA connector on |
screen. |
| the computer. Be sure that the computer power is |
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| off while connecting the video cable. |
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Out of Range is displayed on | Video resolution and/or refresh rate | Restart your computer and enter Safe Mode. |
screen. | are set higher than what the monitor | Change your settings to a supported setting |
| supports. | (see Recognizing Preset Display Resolutions |
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| on page 25 in Appendix B). Restart your |
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| computer so that the new settings take effect. |
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16 Appendix A Troubleshooting | ENWW |