HP FP9419 manual Preparing to Call Technical Support, Locating the Rating Label

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Troubleshooting

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following available when you call:

■The monitor

■Monitor model number (located on label in back of monitor)

■Monitor serial number (located on label in back of monitor)

■Purchase date on invoice

■Conditions under which the problem occurred

■Error messages received

■Hardware configuration

■Name and version of the hardware and software you are using

Locating the Rating Label

The rating label on the monitor provides the spare part number, product number, and serial number. You may need these numbers when contacting HP about your monitor model.

Locate the FP9419 monitor rating label on the rear cover between the connectors and buttons.

A–4	User’s Guide

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Contents User’s Guide Page User’s Guide Iii Text set off in this manner indicates additional information Contents Troubleshooting Product Features EPA Energy Star Safety and Maintenance Guidelines Important Safety InformationMaintenance Guidelines Cleaning the Monitor Shipping the Monitor Removing the Monitor BaseRemoving the Base from the Monitor Pedestal Safety and Maintenance Guidelines Setting Up the Monitor Before You BeginInstalling the Monitor Placing the Monitor on a DesktopInserting the Base onto the Monitor Pedestal Mounting the Monitor Wall Mounting the Monitor Setting Up the Monitor Connecting the Monitor Connecting the VGA CableConnecting the DVI-D Cable DVIConnecting the Audio Cable Connecting the Power Cable Adjusting the Tilt Setting Up the Monitor CD Software and Utilities Operating the MonitorInformation File Select Install INF and ICM Files Installing .INF and .ICM FilesImage Color Matching File Using the Auto-Adjustment Function Downloading from the World Wide WebSelect Open Auto-Adjustment Software Front Panel Components C D E F GNo. Control Function MenuUsing the On-Screen Display Main Menu Adjusting Monitor SettingsSelect Save and Return Menu LevelAdvanced Menu OSD Main Basic Selecting the Video Input Connectors VGA Input Status DVI-D Input Status Monitor DisplaysIdentifying Monitor Conditions Input Signal Out of Range1280 x 1024 @ 60 Hz Adjusting Screen Quality Optimizing Analog VideoEntering User Modes Power Saver Feature Operating the Monitor Solving Common Problems TroubleshootingProblem Possible Cause Solution Select Image Control Using the World Wide Web Preparing to Call Technical Support Locating the Rating LabelFP9419 LCD Monitor Technical SpecificationsFP9419 LCD Monitor Technical Specifications Preset Video Modes Factory Preset Video Input ModesLCD Monitor Quality and Pixel Policy Power Cord Set Requirements Technical Specifications Agency Regulatory Notices Federal Communications Commission NoticeModifications CablesAgency Regulatory Notices European Notice Canadian NoticeAvis Canadien Japanese NoticeKorean Notice EPA Energy Star Compliance HP Recycling ProgramWhy do we have environmentally labeled computers? TCO ‘99 RequirementsWhat does the environmental labeling involve? Flame retardants Environmental RequirementsCadmium1 CFCs freons Mercury1Lead1 Agency Regulatory Notices