HP 8210E, 8200E manual Solving Installation Problems, Things to Try First, Troubleshooting

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Solving Installation

Problems

If you need further assistance after using the HP CD-DVD Toolbox and reviewing this chapter, contact HP Customer Care directly by calling the appropriate telephone number from the list beginning on page 15.

Things to Try First

Try the following suggestions if the CD-Writer Plus does not appear under Windows Explorer once you have completed the installation. If the problem persists, see the Troubleshooting section below.

■Make sure the computer is plugged in and that each device has power.

■Turn off the computer’s power, wait 20 seconds, then turn it on again.

■Disconnect and then reconnect the CD-Writer Plus’ power cable. This might fix a faulty connection.

■Disconnect and then reconnect the USB data cable.

■Run the HP CD-DVD Toolbox (only available in English) to get troubleshooting help. Click the Start button on your taskbar, select Programs, HP CD-Writer Plus, and click HP CD-DVD Toolbox.

Troubleshooting

Make sure the CD-Writer Plus is receiving power.

■Check that the CD-Writer Plus has power by pressing the Eject button on the front of the drive to open and close the CD tray.

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Contents User’s guide HP CD-Writer Plus User’s Guide Laser Safety Table of Contents Contents of the Electronic User’s Guide Maintaining the Data Flow to the Drive About USB DrivesDevice Performance Choosing a Hub Using the Right CableReconnecting the Drive Use CD-R discs to When Should I Use CD-R Recordable or Write-Once Discs?When Should I Use CD-RW ReWritable Discs? About Making CDsCD-ROM drives When is the DirectCD Software Useful?How do I Make CDs That Can be Read on Other Computers? How do I Make Audio CDs?Can I Use the New 80 Minute Audio CDs? Can I Avoid Swapping Audio CDs In and Out of the Drive?Things to Try First Solving Installation ProblemsTroubleshooting Make sure the CD-Writer Plus is receiving powerCheck the USB data cable Make sure the USB port is enabledReinstall the drivers if necessary Make sure you are using a self-powered hub HP Customer Care Online Your Local Reseller Customer SupportFor your computer HP Customer Care by PhoneBefore You Call HP Drive serial number Drive series numberDrive firmware version Other CD-ROM or DVD-ROM drives Operating system and amount of memory RAM installedDrive Self-Diagnostics test Computer brand and modelCanada/Europe/Middle East/Africa/Latin America/Asia Pacific For telephone number updatesTelephone Numbers Asia/Pacific Latin AmericaReturning a Drive
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