HP 8200E, 8210E manual Check the USB data cable, Make sure the USB port is enabled

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Troubleshooting

■If the drive is not receiving power, check that a power supply is plugged into the rear of the drive. Then make sure the power supply is connected to a wall outlet or power strip.

■Make sure the wall outlet or power strip you are using has power.

Check the USB data cable

■Unplug the USB data cable that goes from the CD-Writer Plus to the computer at both ends and reconnect it.

■Check the USB data cable for any signs of physical damage.

■Replace the USB cable with the one provided with your drive if you are not already using it.

■If you have another USB data cable that you know is working, swap cables to make sure you do not have a bad cable.

■If you are using a USB hub, try connecting the CD-Writer Plus directly to the USB connector on the computer instead of through the hub.

Make sure the USB port is enabled

■If the Add New Hardware Wizard did not appear when you connected the CD-Writer Plus to the computer, your USB port may not be enabled. Right click My Computer, choose Properties, and select the Device Manager tab. Look for the Universal serial bus controller in the Device Manager.

If the Universal serial bus controller option does not appear, insert the driver diskette in the floppy drive, click Start on the taskbar, select Run, type A:\usbhelp, and click OK. If this program can not enable your USB port you can enable it from your computer’s BIOS. See your computer’s manual for instructions or call your computer dealer.

Reinstall the drivers if necessary

You may need to reinstall the drivers if for any reason the driver installation was not completed. For example, if the Add New Hardware Wizard did not find the drivers or the Wizard was cancelled.

■Disconnect and reconnect the USB data cable from the back of the computer.

If the Add New Hardware Wizard appears on the screen, reinstall the drivers. Accept the recommended option that searches for the best

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Contents User’s guide HP CD-Writer Plus User’s Guide Laser Safety Table of Contents Contents of the Electronic User’s Guide About USB Drives Device PerformanceMaintaining the Data Flow to the Drive Using the Right Cable Reconnecting the DriveChoosing a Hub When Should I Use CD-R Recordable or Write-Once Discs? When Should I Use CD-RW ReWritable Discs?About Making CDs Use CD-R discs toWhen is the DirectCD Software Useful? How do I Make CDs That Can be Read on Other Computers?How do I Make Audio CDs? CD-ROM drivesCan I Avoid Swapping Audio CDs In and Out of the Drive? Can I Use the New 80 Minute Audio CDs?Solving Installation Problems TroubleshootingMake sure the CD-Writer Plus is receiving power Things to Try FirstMake sure the USB port is enabled Reinstall the drivers if necessaryCheck the USB data cable Make sure you are using a self-powered hub Customer Support HP Customer Care Online Your Local ResellerHP Customer Care by Phone Before You Call HPFor your computer Drive series number Drive firmware versionDrive serial number Operating system and amount of memory RAM installed Drive Self-Diagnostics testComputer brand and model Other CD-ROM or DVD-ROM drivesFor telephone number updates Telephone NumbersCanada/Europe/Middle East/Africa/Latin America/Asia Pacific Latin America Asia/PacificReturning a Drive
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