HP 8210E, 8200E manual Make sure you are using a self-powered hub

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Troubleshooting

9

driver, and then select the floppy drive as the location to search for the drivers. Make sure the Drivers diskette provided with the CD- Writer Plus is in the floppy drive.

■If reconnecting the USB data cable has no effect, click Start on the taskbar, select Settings and then Control Panel. Double-click on Add New Hardware. If the E-USB Bridge is among the devices that Windows finds, select it and click Next. After clicking Finish on the following screen the E-USB Bridge Properties screen will appear. Click on Reinstall Driver. Accept the recommended option that searches for the best driver, and then select the floppy drive as the location to search for the drivers. Make sure the Drivers diskette provided with the CD-Writer Plus is in the floppy drive.

Make sure you are using a self-powered hub

■If you are using a USB hub make sure it is of the self-powered type and that it is connected both to a power source and to the computer.

Make sure your computer meets the minimum system

requirements

■Does your computer meet the minimum system requirements? (See Minimum System Requirements in the electronic User’s Guide or on the box.)

Check the Readme file, the electronic User’s Guide, and online

information resources

■Check the Readme file that came with the CD-Writer Plus drive. To view the Readme file, click the Start button on your taskbar, select Programs, HP CD-Writer Plus, Information, and select Readme.

■The electronic User’s Guide contains additional troubleshooting information. To view the User’s Guide click the Start button on your taskbar, select Programs, HP CD-Writer Plus, Information, and select User’s Guide.

■Visit the HP CD-Writer web site at http://www.hpcdwriter.com and click on Technical Support to get immediate access to a wealth of up-to-date information 24 hours a day, seven days a week.

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Contents User’s guide HP CD-Writer Plus User’s Guide Laser Safety Table of Contents Contents of the Electronic User’s Guide Device Performance About USB DrivesMaintaining the Data Flow to the Drive Reconnecting the Drive Using the Right CableChoosing a Hub When Should I Use CD-RW ReWritable Discs? When Should I Use CD-R Recordable or Write-Once Discs?About Making CDs Use CD-R discs toHow do I Make CDs That Can be Read on Other Computers? When is the DirectCD Software Useful?How do I Make Audio CDs? CD-ROM drivesCan I Use the New 80 Minute Audio CDs? Can I Avoid Swapping Audio CDs In and Out of the Drive?Troubleshooting Solving Installation ProblemsMake sure the CD-Writer Plus is receiving power Things to Try FirstReinstall the drivers if necessary Make sure the USB port is enabledCheck the USB data cable Make sure you are using a self-powered hub HP Customer Care Online Your Local Reseller Customer SupportBefore You Call HP HP Customer Care by PhoneFor your computer Drive firmware version Drive series numberDrive serial number Drive Self-Diagnostics test Operating system and amount of memory RAM installedComputer brand and model Other CD-ROM or DVD-ROM drivesTelephone Numbers For telephone number updatesCanada/Europe/Middle East/Africa/Latin America/Asia Pacific Asia/Pacific Latin AmericaReturning a Drive
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