HP 8200E, 8210E manual Drive series number, Drive firmware version, Drive serial number

Page 16

	Before You Call HP	13

	Information (Help on page 13)	For your computer

	Computer brand and model

	Operating system and version?	Windows 98
		Version Number:

	Amount of memory installed

	Other CD-ROM or DVD-ROM
	drives? yes/no
	(If yes, list them)

	Sound card? yes/no	Type:

	Other USB devices? yes/no	Type:

	Passed Drive Self-Diagnostics test?
	yes/no

Where to Find This Information

Drive series number

The drive’s series number appears on the front of the CD-Writer Plus drive. Example: 7500 Series

Drive firmware version

Drive information, including firmware version, can be found by clicking on the Start menu on the taskbar, then selecting Programs, HP CD- Writer Plus, Utilities, and Diagnose. Select the drive and then click on the Drive Data tab. The firmware version is listed in the FW Rev dialog box. Example: Firmware: 1.0

Drive serial number

The CD-Writer drive serial number appears on the underside of the tray as well as on the main label on the back of the drive.

Image 16

Contents User’s guide HP CD-Writer Plus User’s Guide Laser Safety Table of Contents Contents of the Electronic User’s Guide Device Performance About USB DrivesMaintaining the Data Flow to the Drive Reconnecting the Drive Using the Right CableChoosing a Hub When Should I Use CD-R Recordable or Write-Once Discs? When Should I Use CD-RW ReWritable Discs?About Making CDs Use CD-R discs toWhen is the DirectCD Software Useful? How do I Make CDs That Can be Read on Other Computers?How do I Make Audio CDs? CD-ROM drivesCan I Avoid Swapping Audio CDs In and Out of the Drive? Can I Use the New 80 Minute Audio CDs?Solving Installation Problems TroubleshootingMake sure the CD-Writer Plus is receiving power Things to Try FirstReinstall the drivers if necessary Make sure the USB port is enabledCheck the USB data cable Make sure you are using a self-powered hub Customer Support HP Customer Care Online Your Local ResellerBefore You Call HP HP Customer Care by PhoneFor your computer Drive firmware version Drive series numberDrive serial number Operating system and amount of memory RAM installed Drive Self-Diagnostics testComputer brand and model Other CD-ROM or DVD-ROM drivesTelephone Numbers For telephone number updatesCanada/Europe/Middle East/Africa/Latin America/Asia Pacific Latin America Asia/PacificReturning a Drive