12 | HP Customer Care by Phone |
HP Customer Care by Phone
Phone Support During Warranty
During the warranty period telephone support is provided free of charge and only
After the Warranty
After the warranty period support is still available for a
Before You Call HP
■Check the troubleshooting tips provided in this Installation Supplement and the electronic User’s Guide.
■If you received an error message, write it down before you call.
■Make sure you are at your computer and have your drive installed when you call.
■Gather the information in the table below.
The diagnostic utility provides most of the information. Click Start on the taskbar, then select Programs, HP
Information (Help on page 13)
For your computer
Drive series number
Drive firmware version
Drive serial number