HP 8210E, 8200E manual HP Customer Care by Phone, Before You Call HP, For your computer

12 HP Customer Care by Phone

HP Customer Care by Phone

Phone Support During Warranty

During the warranty period telephone support is provided free of charge and only long-distance charges apply. The list of telephone numbers begins on page 15.

After the Warranty

After the warranty period support is still available for a per-incident fee. The list of telephone numbers begins on page 15.

Before You Call HP

■Check the troubleshooting tips provided in this Installation Supplement and the electronic User’s Guide.

■If you received an error message, write it down before you call.

■Make sure you are at your computer and have your drive installed when you call.

■Gather the information in the table below.

The diagnostic utility provides most of the information. Click Start on the taskbar, then select Programs, HP CD-Writer Plus, Utilities, and Diagnose. Select the drive and then click on the Drive Data tab. For help finding information not provided by the diagnostic utility, see page 13.

Information (Help on page 13)

For your computer

Drive series number

Drive firmware version

Drive serial number