HP 8210E, 8200E manual HP Customer Care by Phone, Before You Call HP, For your computer

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HP Customer Care by Phone

HP Customer Care by Phone

Phone Support During Warranty

During the warranty period telephone support is provided free of charge and only long-distance charges apply. The list of telephone numbers begins on page 15.

After the Warranty

After the warranty period support is still available for a per-incident fee. The list of telephone numbers begins on page 15.

Before You Call HP

Check the troubleshooting tips provided in this Installation Supplement and the electronic User’s Guide.

If you received an error message, write it down before you call.

Make sure you are at your computer and have your drive installed when you call.

Gather the information in the table below.

The diagnostic utility provides most of the information. Click Start on the taskbar, then select Programs, HP CD-Writer Plus, Utilities, and Diagnose. Select the drive and then click on the Drive Data tab. For help finding information not provided by the diagnostic utility, see page 13.

Information (Help on page 13)

For your computer

Drive series number

Drive firmware version

Drive serial number

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Contents User’s guide HP CD-Writer Plus User’s Guide Laser Safety Table of Contents Contents of the Electronic User’s Guide About USB Drives Device PerformanceMaintaining the Data Flow to the Drive Using the Right Cable Reconnecting the DriveChoosing a Hub Use CD-R discs to When Should I Use CD-R Recordable or Write-Once Discs?When Should I Use CD-RW ReWritable Discs? About Making CDsCD-ROM drives When is the DirectCD Software Useful?How do I Make CDs That Can be Read on Other Computers? How do I Make Audio CDs?Can I Use the New 80 Minute Audio CDs? Can I Avoid Swapping Audio CDs In and Out of the Drive?Things to Try First Solving Installation ProblemsTroubleshooting Make sure the CD-Writer Plus is receiving powerMake sure the USB port is enabled Reinstall the drivers if necessaryCheck the USB data cable Make sure you are using a self-powered hub HP Customer Care Online Your Local Reseller Customer SupportHP Customer Care by Phone Before You Call HPFor your computer Drive series number Drive firmware versionDrive serial number Other CD-ROM or DVD-ROM drives Operating system and amount of memory RAM installedDrive Self-Diagnostics test Computer brand and modelFor telephone number updates Telephone NumbersCanada/Europe/Middle East/Africa/Latin America/Asia Pacific Asia/Pacific Latin AmericaReturning a Drive