HP 8200E, 8210E manual Customer Support, HP Customer Care Online Your Local Reseller

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Customer Support

HP Customer Care Online

www.hpcdwriter.com

Visit the HP CD-Writer web site at http://www.hpcdwriter.com and click on Technical Support to get immediate access to a wealth of up-to- date information 24 hours a day, seven days a week. You will find troubleshooting documents, maintenance and efficiency tips, ideas for using your products and much more.

Your Local Reseller

If you need help with your drive, your local reseller has the latest information regarding HP products and services and can provide support under HP’s comprehensive menu of reseller services. If your reseller is not able to help, you can obtain support from HP directly. The list of telephone numbers begins on page 15.

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Contents

User’s guide HP CD-Writer Plus User’s Guide Laser Safety Table of Contents Contents of the Electronic User’s Guide Maintaining the Data Flow to the Drive About USB DrivesDevice Performance Choosing a Hub Using the Right CableReconnecting the Drive About Making CDs When Should I Use CD-R Recordable or Write-Once Discs?When Should I Use CD-RW ReWritable Discs? Use CD-R discs toHow do I Make Audio CDs? When is the DirectCD Software Useful?How do I Make CDs That Can be Read on Other Computers? CD-ROM drivesCan I Avoid Swapping Audio CDs In and Out of the Drive? Can I Use the New 80 Minute Audio CDs? Make sure the CD-Writer Plus is receiving power Solving Installation Problems Troubleshooting Things to Try FirstCheck the USB data cable Make sure the USB port is enabledReinstall the drivers if necessary Make sure you are using a self-powered hub Customer Support HP Customer Care Online Your Local ResellerFor your computer HP Customer Care by PhoneBefore You Call HP Drive serial number Drive series numberDrive firmware version Computer brand and model Operating system and amount of memory RAM installedDrive Self-Diagnostics test Other CD-ROM or DVD-ROM drivesCanada/Europe/Middle East/Africa/Latin America/Asia Pacific For telephone number updatesTelephone Numbers Latin America Asia/PacificReturning a Drive