HP 210 HP Customer Support, CompuServe, Internet, Calling in the U.S. and Canada during warranty

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CompuServe

Support information and interactive sharing of technical information is avail- able on CompuServe’s HP Peripherals forum GO HPPER.To subscribe, call CompuServe, Inc. at (800) 848-8199 and ask for representative #51. (Note:

This service is not operated by HP.)

Internet

For support information and documentation, visit the Hewlett-Packard home page at http://www.hp.com.

HP Customer Support

If you still need help, call the HP Customer Support Center. Before calling, have your date of purchase and serial number and be sitting near your copier.

Calling in the U.S. and Canada during warranty

Call (208) 323-2551 Monday through Friday from 6 a.m. to 10 p.m. Mountain Standard Time (MST) and Saturdays from 9 a.m. to 4 p.m. MST. This service is free during the warranty period of the HP Color Copier 210; however, your standard long-distance phone charges still apply.

Calling in the U.S. and Canada post warranty

If your copier is not under warranty, you can call (800) 999-1148. A per-call out-of-warranty support fee will be charged to your credit card. You can also call (900) 555-1500 ($2.50 per minute) from 7 a.m. to 6 p.m. MST and Satur- days from 9 a.m. to 3 p.m. MST. Charges begin only when you connect with a support technician. (Prices are subject to change without notice.)

HP Color Copier 210/210LX User’s Guide 6-31

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Contents User’s Guide Owner’s Information User’s Guide Safety symbols Contents Automatic Document Feeder Index Getting Started Features Copier Location and Environment Unpack Your HP Color Copier Ten Easy Steps to Set Up Your HP Color Copier 210 or 210LXAutomatic document feeder Attach the Front-Panel Overlay Unlock the Scanner Remove and discard green tab and blue tape Load the Print CartridgesHP Color Copier 210/210LX User’s Guide Check the output tray Load the PaperCheck the paper-width selector Load the paper Install the Optional Automatic Document Feeder HP Color Copier 210/210LX User’s Guide Connect the Power Cord Turn the Copier On Set the Front-Panel Language and Default Paper Size Test the Copier Product Registration What You Need to Know About Print Cartridges Chapter twoOut-of-ink sensing Reading the ink-level indicatorWhat You Need to Know About Paper Papers to Avoid Paper SpecificationsPaper Specifying the paper typeCopying on HP Premium Transparency Film Copying on HP Premium Inkjet PaperCopying on HP Glossy Paper Start Copying CopyingCopier Front Panel Setting Copy Quality Reduce or Enlarge Copies Make Copies Lighter or Darker Default setting is indicated by a black dotClear/Stop Change Color IntensitySelf-Test Menu ItemsAlign Cartridges Change Copy Paper SizeELC Enhance Light Colors Setting DefaultsTE Text Enhancement Copy Controllers Factory Defaults10Copying Automatic Document Feeder Using the Automatic Document Feeder Clearing a Paper Jam 4Automatic Document Feeder Copy Access Controllers Using a Copy Controller Installing a Copy ControllerCheck the basics first Using this SectionIf the indicated problem is with the print cartridges Front-Panel Messages Message Possible cause Solution4Troubleshooting and Maintenance Blank page came out of the HP Color Copier Placement on the page is wrong or the edges are cut off Colors are incorrect When you are copying onto transparencies and glossy papers, Copies are faded or colors are dull Paper wrinkles and is very wet Copy quality is poor Repetitive patterns are visible on the copy Possible causes Solutions Miscellaneous Problems Choose the settings on the front panel, and they always Clearing the print-cartridge nozzles Print Cartridge ProblemsHP Color Copier 210/210LX User’s Guide 18Troubleshooting and Maintenance HP Color Copier 210/210LX User’s Guide Clearing Jammed Paper in the Copier HP Color Copier 210/210LX User’s Guide 22Troubleshooting and Maintenance Clearing Jammed Paper in the Automatic Document Feeder Cleaning the copy glass MaintenanceCleaning the exterior case Cleaning inside the printing area Cleaning under the copy glass HP Color Copier 210/210LX User’s Guide Reassembling the copier Getting Help HP Support ServicesCalling in the U.S. and Canada post warranty Calling in the U.S. and Canada during warrantyHP Customer Support CompuServeCalling in Australia and New Zealand Calling in EuropeCalling elsewhere in the world Returning Your HP Color Copier 210 for ServicePrepare your HP Color Copier 210 for shipment Supplies/Accessories Number Ordering accessories and suppliesHP Reorder Extent of Limited Warranty Hewlett-Packard Limited Warranty2Hewlett-Packard Limited Warranty Limitations of Warranty Warranty Upgrades Warranty ServiceExpress service Limitations of LiabilityTechnical Information Regulatory Notices HP Color Copier 210/210LX User’s Guide 4Technical Information Index 2Index Problems. See also Settings 4Index HP Color Copier 210/210LX HP Color Copier 210/210LX

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