HP 2510xi manual Additional installation troubleshooting help, Fax setup troubleshooting, 220

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chapter 19

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troubleshooting

additional installation troubleshooting help

You might want to refer to the Read Me file for more information on possible installation problems. On Windows, you can access the Read Me file from the Start button on the task bar; select Programs, Hewlett-Packard, hp psc

2400 series, View the Readme File. In Macintosh OS 9 or OS X, you can access the readme file by double-clicking the icon located in the top-level folder of the HP PSC software CD-ROM.

The readme file provides more information, including:

•Using the reinstall utility after a failed installation to return your computer to a state that will allow the HP PSC to be reinstalled.

•Using the reinstall utility in Windows 98 to recover from a Composite USB System Driver missing.

This error might occur if the hardware is installed prior to installing the software. After running the reinstall utility, reboot your PC, and install the HP PSC software before connecting the HP PSC to your computer.

You can also find more information on the HP website at:

www.hp.com/support

fax setup troubleshooting

Use this section to solve any problems you might encounter while setting up your HP PSC for faxing.

For information about how to set up your HP PSC for faxing, see fax setup on page 175.

For more information on solving problems you could have while faxing with your HP PSC, see the hp psc 2400/2500 series troubleshooting section in the onscreen hp photo & imaging help that came with your software.

I have difficulties when sending faxes and when receiving faxes

•Make sure you connected the HP PSC from the port labeled “1-LINE” to your telephone wall jack using the phone cord supplied in the box with your HP PSC.* This special 2-wire cord is different from the more common 4-wire cords you might already have in your office. Check the end of the cord and compare it to the two types of cords shown below:

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hp psc 2500 series

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Contents Hp psc Photosmart series All-in-one Reference guide Page Hp psc Photosmart series All-in-one Safety information Contents Use the fax features Technical information ViiTroubleshooting information ViiiGet help Help DescriptionHp psc 2500 series Hp psc overview Hp psc 2500 series at a glance Feature PurposePower connection USB port Output tray Paper-width guideFront panel overview ButtonButton Menu overview Rotate Use the hp director software to do more with your hp pscOpen the hp director for Windows users Select the HP PSC 2500 SeriesFeature HP PSCOpen the hp director all-in-one using Macintosh OS Open the hp director for Macintosh usersOpen the hp photo and imaging director using Macintosh OS Feature Load originals and load paper Load an originalLoad paper Load the input tray Replace the output trayLoad envelopes Remove the output tray Remove all paper from the input tray Load 4 by 6 inch 10 by 15 cm photo paperLoad postcards or Hagaki cards Paper Tips Recommended papersLoad other types of paper in the input tray Together Set the paper typeSet paper type from the copy menu Continuous bannerSet the paper size from the copy menu Set the paper sizeSet paper type from the photo menu Set the paper size from the photo menuAvoid jams Load originals & paper What is a memory card? Use a photo memory cardInsert a memory card and save the files to your computer Print photos from a proof sheet Print a proof sheet All Last Custom RangeComplete the proof sheet Print photos by scanning a proof sheet Create a video action print by scanning a proof sheetSet photo print options Change photo menu print options Borderless printSet new print photo defaults Print photos directly from a memory cardPrint individual photos Create borderless printsPrint a Dpof file Deselect photosUse quick print to print the current photo To print camera-selected photos View photos in a slide showChange the speed of the slide show Share digital photos through hp instant share Share photos through e-mailUse the hp photo & imaging gallery Share photos through the Share MenuThis section contains the following topics Overview on Use the copy featuresOverview Press 9 to select Set New Defaults from the Copy Menu Change default copy settingsPress to highlight a quality setting, and then press OK Increase copy speed or qualityPress Start Black Copy a two-page black-and-white documentHp photo & imaging help that came with your software Remove the first page from the glass and load the secondMake a 4 by 6 inch 10 by 15 cm borderless copy of a photo Brochure Glossy *. Brochure Matte Make multiple copies of the same original Press Start ColorCopy a 4 by 6 inch 10 by 15 cm photo onto a full-size Paper sizes available vary by country/region Copy a photo several times on one Resize an original to fit onto letter paper Press to highlight Fit to Page, and then press OK Press to darken the copy, and then press OK Copy a washed-out originalCopy a document that has been faxed several times Press 8 to select Color Intensity from the Copy MenuEnhance light areas of your copy Make a poster Prepare a color t-shirt transfer Press to highlight Iron-On, and then press OK To stop copying, press Cancel on the front panelStop copying Scan an original on Stop scanning on Use the scan featuresScan an original Send the scan to a memory card loaded in your hp psc onSend the scan to a computer connected directly to the hp psc Imaging help that came with your softwareOn the keypad Scan Image saved on the secure HP Instant Share server To save your scan to an hp instant share destinationPress 2 to select HP Instant Share Send the scan to a memory card loaded in your hp psc To stop scanning, press Cancel on the front panelStop scanning Use the fax features Send a faxEnable fax confirmation Send a basic faxSend a two-page black-and-white fax Send a color original or photo faxSend a fax using speed dials Receive a fax Set number of rings before answeringSet up your hp psc to answer fax calls manually Set the fax header Receive a fax manuallyGenerate automated reports on Generate manual reports on Enter textPrint reports Generate automated reports Generate manual reportsCreate speed-dial entries on Delete speed-dial entries on Set up speed dialingCreate speed-dial entries Change resolution on Change contrast on Set new defaults on Control resolution and contrastChange resolution Delete speed-dial entriesChange contrast Set new defaults Set fax optionsUse error correction mode ECM Redial a busy or unanswered number automaticallyChange the answer ring pattern distinctive ringing Adjust the volumeSet automatic reduction for incoming faxes Set tone or pulse dialing Set the date and timeSet the paper size Reprint the faxes in memory Set backup fax receptionTo stop a fax you are sending or receiving, press Cancel Stop faxingFax Network Use the network configuration toolsAccess the network menu Use network menu options Print a network configurationGeneral network settings Field DescriptionHardware Address DSL modem during installationDefault Gateway Pieces of hardware have the same MAC addressDomain name hp.com. The Internets domain name servers DNS Enabled device that appears on the networkAdmin Password Addresses to refer to one anotherWireless network settings Number value ranging from 1 to 14, depending on country Access pointRange of approved channels RegionSecurity method is common on wireless networks Authentication and encryptionUsed on an authentication server NetworksEnable or disable the wireless radio Data transmission and receipt informationTo restore wireless defaults Restore wireless defaultsTo enable or disable the wireless radio ThenChange the link speed Manage your hp psc using the embedded web serverTo access the embedded web server To change the link speedAdding security to the network Network config tools Windows users Print from your computerPrint from a software application Macintosh users Make changes to the print settings, and click ApplySet print options Click Print to begin printingLayout panel To change the print settings for the current print jobCopies & pages panel Output options panel Paper type/quality panelStop a print job Order print cartridges Order suppliesOrder media Print cartridges Hp reorder numberOrder supplies Maintain your hp psc Clean the glassClean the lid backing Check the ink levels Clean the exteriorWork with print cartridges Estimated ink levels appear for the print cartridgesPrint a self-test report To check the ink level for Macintosh usersHandle print cartridges Lines of color extend acrossReplace the print cartridges Maintain your hp psc Use a photo print cartridge Use the print cartridge protector100 Align the print cartridgesTo align the cartridges from the front panel Clean the print cartridges 101102 Clean the print cartridge contactsTurn the HP PSC on and open the print-carriage access door Press until the appropriate time appears, then press OK Restore factory defaultsSet the power save time 103Set the prompt delay time 104Hp customer support Get hp psc supportGet support and other information from the Internet 105106 Call in North America during warrantyCall elsewhere in the world 107 108 Call in Australia post-warrantyPrepare your hp psc for shipment Hp distribution center 109110 Warranty service Warranty informationDuration of limited warranty Warranty upgradesExtent of limited warranty Returning your hp psc for serviceHewlett-packard limited global warranty statement 112Local law Limitations of warrantyLimitations of liability 113Limited warranty information for EU countries 114115 Technical informationSystem requirements Technical Paper specificationsPaper tray capacities 116Paper sizes 117118 Print specificationsPrint margin specifications Copy specifications 119120 Fax specificationsPhoto memory card specifications Power specifications Scan specificationsPhysical specifications Environmental specificationsEnvironmental product stewardship program Hp inkjet supplies recycling program Regulatory noticesRecycling program Regulatory model identification numberFCC statement 124Exposure to radio frequency radiation 125126 127 Declaration of conformity European UnionGeräuschemission Arib STD-1066 Japan 128Declaration of Conformity 129130 Hubs, switches, and routers on Wired network setupWired networking basics Cables onCables Hubs, switches, and routersSwitches HubsInternet connections Recommended network configurationsEthernet network with Internet access provided by modem Ethernet network without an Internet connectionSet up your hp psc for wired network use 134135 Connect your hp psc to the networkTo connect your hp psc to the network 136 Install your hp psc software on a Windows computerTo install your hp psc software Install your hp psc software on a Macintosh 137138 Select the appropriate Language and DeviceClick Network Option 139 Printers FoundAt the Congratulations! screen, click Continue Complete the Print Queue SetupClick Continue 140Communication modes Wireless network setupWireless networking basics Communication modes on142 Encryption AuthenticationSecurity 143Ad-hoc Wireless network configurationsMedia access control address authentication 144Infrastructure to 802.3 Ethernet InfrastructureEthernet to infrastructure 145146 Set up your hp psc for wireless network useOptimize your wireless network Connect your hp psc to a wireless network or computer 147148 149 Printer Found150 Ssid that WEP isNext Wireless Encryption WEP 151152 Unplug the network cable153 154 155 Select a Network Name screen appears 156Verify that the settings are correct, and then click Next 157Install your hp psc software on a Macintosh ad-hoc mode 158159 160 161 8GS97TW162 163 AirPort is active in your machineWireless network setup 164165 166 Use the embedded web serverEnter multiple WEP keys To enter WPA encryption data onto the embedded Web server Enter WPA encryption dataTo enter multiple WEP keys onto the embedded Web server 167Term Definition Enter advanced authentication dataGlossary of terms Select Infrastructure and click Next169 Network using Shared Key authentication provides AuthenticationNetwork with No Authentication Open System does Server-based EAP/802.1x authentication providesStatic encryption such as WEP The same key is used for Dynamic encryption such as WPA Each device has aAPI that is used in its AiO software solution Network. It can also work with any other Ethernet-enabledSwitching of wireless LAN cards on a PC. This works Protected Extensible Authentication Protocol. a mutualWireless subgroup of users and devices. An Ssid prevents Service Set Identifier. a unique identifier up toWireless LAN. An Ssid provides basic access control to a Access by any client device that does not have the SSID. ByProtocol TKIP. To strengthen user authentication, WPA AirPort adapter a wireless card that plugs directly intoWi-Fi Protected Access. Provides standards-based Implements 802.1x and the Extensible AuthenticationFax setup 175Vietnam How to choose the right fax setup for your officeVenezuela 176Select your fax setup case from this table 177Case a separate fax line no voice calls received How your hp psc will answer fax calls 179Case C shared voice/fax line 180181 How to answer fax calls automaticallyHow to answer fax calls manually Case D fax line shared with PC modem no voice calls received 182Case E shared voice/fax line with PC modem 183Case F shared voice/fax line with answering machine 184185 186 Case H shared voice/fax line with voice mail 187Case I shared voice/fax line with PC modem and voice mail 188189 Faxing from a DSL line 190From the HP Instant Share tab, click Start HP Instant Share Hp instant share direct connect setup UseUse hp instant share in five easy steps Windows 191Use the e-mail button 192Use a scanned image Access hp instant share from the hp directorUse the hp instant share photo menu option Click the HP Instant Share tabSelect an image from the folder in which it is stored Send a photo or image using your hp psc MacintoshOpen the HP Director Click Next195 196 Why should I register with hp instant share WindowsAccess the e-mail option from the hp director Use hp instant share in five easy steps Hp instant share network setupBefore you start 197198 Register with hp instant share WindowsClick If you don’t have an account, click here Register with hp instant share Macintosh 199200 201 To edit a destination Open the HP Director Use the hp instant share scan menu optionEdit or add hp instant share destinations To create an e-mail destination Open the HP Director Print a network configurationWhy should I register with hp instant share 203Hp psc 2500 series Wired network setup troubleshooting Troubleshooting informationInstallation troubleshooting Computer is unable to discover device hp psc206 You received a System Requirements Error No TCP/IPPrinter not Found screen appears during installation 207 Wireless network setup troubleshootingYou are using a cable modem without a router Verification fails at end of installation 208209 Setup failed 210211 Hp psc cannot find your computer Wireless infrastructure mode troubleshootingHp psc cannot find the Wlan Computer is unable to discover device213 Wireless ad-hoc mode troubleshootingSoftware installation troubleshooting 214 Minimum system checks screen appearsRed X appears on the USB connect prompt 215 Received a message that an unknown error has occurredSome of the icons are missing in the hp director Double-click the ApplicationsHP All-in-One Software folder 216217 Fax wizard does not startDigital Imaging Monitor does not appear in the task tray 218 Hardware installation troubleshootingFront panel displays the wrong language My USB cable is not connected My hp psc does not turn onHp psc does not print 219Troubleshooting Additional installation troubleshooting helpFax setup troubleshooting You can also find more information on the HP website at221 Cannot receive faxes, but I can send faxes 222223 Cannot send faxes, but I can receive faxesFax tones are recorded on my answering machine Hp instant share incorrect network settings Hp instant share setup troubleshootingHp instant share service temporarily unavailable 224Hp instant share connection not established Operational troubleshootingHp instant share troubleshooting Hp instant share connection lostToo many destinations specified Hp instant share errorCannot read destination file No destinations createdNetworking troubleshooting Problem Possible cause and solutionsPhoto memory card troubleshooting Unsupported fileFile name is truncated When I type a file name, I get an error messageOther users on the network can access my photo memory card File name is uppercase229 IndexNumerics HP PSC 230231 232 233 234 Page Q3093-90182
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2510xi specifications

The HP 2510xi is a multi-functional printer designed to cater to the diverse needs of small to medium-sized businesses. This printer combines versatility, efficiency, and high-quality output, making it an ideal choice for offices seeking reliable printing solutions.

One of the main features of the HP 2510xi is its ability to print, copy, scan, and fax documents, all from one compact machine. This all-in-one functionality saves space and reduces the clutter of multiple devices. The printer employs laser technology, which results in crisp, professional-quality prints that are particularly advantageous for producing marketing materials and important business documents.

The HP 2510xi offers impressive print speeds, capable of delivering up to 28 pages per minute for black-and-white documents and around 21 pages per minute for color prints. This speed enhances productivity, allowing users to complete large print jobs in a fraction of the time compared to conventional inkjet printers. Additionally, the first page out time is relatively quick, making it an efficient option for busy office environments.

Another significant characteristic is the printer's capability of handling various paper sizes and types. It supports standard forms such as letter and legal sizes, as well as envelopes and labels, making it versatile for different printing needs. Furthermore, the unit includes a large input tray with a capacity of up to 250 sheets, reducing the frequency of replenishing paper.

The HP 2510xi also features an intuitive control panel that simplifies operation, with easy navigation options for various functions. It supports connectivity via USB and is also equipped with networking capabilities, allowing multiple users to connect through a wired network. This is a vital characteristic for collaborative work environments.

In terms of technology, the HP 2510xi employs advanced print management solutions, ensuring efficient handling of print jobs. It features easy-to-integrate software that monitors usage and assists in managing costs. Energy efficiency is another focus, as the printer complies with ENERGY STAR standards, promoting eco-friendly practices by reducing energy consumption during idle times.

Overall, the HP 2510xi is a robust workhorse designed to meet the demands of modern businesses. With its multifunctionality, impressive print speeds, and user-friendly features, it stands out as an excellent option for professionals looking to enhance their office productivity without sacrificing quality.
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