HP Premium - C309g manual Other network problems after software installation

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Troubleshooting

Ethernet and wireless connections

Step 3: Check for and resolve the following possible conditions:

•Your computer may not be connected to your network. Make sure that the computer is connected to the same network to which the HP Photosmart is connected. If you are connected wirelessly, for example, it is possible that your computer is connected to a neighbor’s network by mistake.

•Your computer may be connected to a Virtual Private Network (VPN). Temporarily disable the VPN before proceeding with the installation. Being connected to a VPN is like being on a different network; you will need to disconnect the VPN to access the product over the home network.

•Security software may be blocking communication. Security software (firewall, anti-virus, anti-spyware) installed on your computer may be blocking communication between the product and the computer. An HP diagnostic runs automatically during installation and can provide messaging about what may be blocked by the firewall. Try temporarily disconnecting your firewall, anti-virus, or anti-spyware applications to see if you can successfully finish the installation. You can re-enable your firewall application after installation is complete. Make sure the following files are included in the exceptions list of the firewall:

•C:\Program Files\Hp\Digital maging\bin\hpqtra08.exe

•C:\Program Files\Hp\Digital Imaging\bin\hpiscnapp.exe

•C:\Program Files\Hp\Digital Imaging\bin\hpqdstcp.exe

•C:\Program Files\Hp\Digital Imaging\bin\hpqkygrp.exe

•C:\Program Files\Hp\Digital Imaging\bin\hpqste08.exe

•C:\Windows\System32\hpzinw12.exe

•C:\Windows\System32\hpzipm12.exe

Tip: Configure your firewall software to allow communication over UDP port 427 (Windows) or Bonjour (Mac).

Step 4: Use the advanced search feature.

1.Print a network configuration report using the following instructions:

a.On the Home screen, touch the right arrow to view more options.

b.Touch Setup.

c.Touch Network.

d.Touch View Network Settings.

e.Touch Print Network Configuration Page.

2.Identify the IP address of the HP Photosmart from the network configuration report.

3.Use the advanced search option available during software installation, then click on Search by IP address and enter the product’s IP address.

English

Other network problems after software installation

If the HP Photosmart has been successfully installed, and you are experiencing problems such as not being able to print, try the following:

•Turn off the router, product, and computer, and then turn them back on in this order: router first, then the product, and finally the computer. Sometimes, cycling the power will recover a network communication issue.

•If the previous step does not solve the problem and you have successfully installed the HP Photosmart Software on your computer, run the Network Diagnostic tool.

To run the Network Diagnostic tool (Windows)

>In the Solution Center, click Settings, click Other Settings, and then click Network Toolbox. On the Utilities tab, click Run Network Diagnostics.

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Contents English Unpack and remove all tape Power onFollow the Setup Wizard Do not connect the USB cable until prompted by the softwareSnapfish Quick Forms Get to know the HP PhotosmartGet the most out of your HP Photosmart Fun and easy wireless photo printingConnect to additional computers on a network Find more information Power specificationsInk usage Mac TroubleshootingSetup Troubleshooting English WindowsProduct cannot be found during software installation Network TroubleshootingOther network problems after software installation HP product Duration of limited warranty HP printer limited warranty statementFrançais HP Photosmart Premium série C309Apprenez à connaître l’appareil HP Photosmart Connexion à d’autres ordinateurs sur un réseau Tirez le meilleur parti de votre appareil HP PhotosmartUtilisation de l’encre Sources d’informations supplémentairesDépannage Dépannage de la configurationFrançais Windows Dépannage du réseau Dépannage Produit HP Durée de la garantie limitée Déclaration de garantie limitée de l’imprimante HPEspañol HP Photosmart Premium series C309Atrás Conozca HP PhotosmartImpresión de fotos sin cables fácil y divertida Aproveche al máximo HP PhotosmartConexión de equipos adicionales a una red Especificaciones de alimentación Uso de la tinta Cómo buscar más informaciónSolución de problemas de instalación Resolución de problemasSolución de problemas de red Otros problemas de red tras la instalación del software Producto HP Duración de la garantía limitada Declaración de garantía limitada de la impresora HP
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Premium - C309g specifications

The HP Premium - C309g is an all-in-one printer that combines versatility and high-quality performance, catering to both home and office needs. This model is part of HP's high-efficiency line, allowing users to print, scan, copy, and fax with ease, all from a single device.

One of the standout features of the C309g is its wireless connectivity options. With built-in Wi-Fi, users can easily connect to the printer from various devices, including laptops, tablets, and smartphones. This functionality is complemented by HP’s ePrint technology, which allows printing from virtually anywhere using a mobile device or email. This level of convenience makes it a popular choice for those constantly on the go.

In addition to wireless capabilities, the C309g supports Apple AirPrint, making it seamless for iOS users to print directly from their devices. This integrated functionality enhances its usability by eliminating the need for additional software or drivers.

Print quality is another defining characteristic of the HP C309g. With its high-resolution printing capability, users can expect crisp texts and vivid images. This model is particularly well-suited for printing photos, thanks to its enhanced color accuracy and detail reproduction. With the capacity to handle a variety of paper sizes and types, including glossy photo paper, the printer adapts to various printing needs effortlessly.

In terms of speed, the C309g offers impressive performance, capable of printing black and white pages at a rate of up to 30 pages per minute. Color prints are also delivered efficiently, ensuring that users do not need to wait long for their documents.

The C309g is equipped with a user-friendly, intuitive control panel, featuring a touchscreen interface that simplifies operation. This allows users to navigate through menus and settings without hassle. Additionally, the device includes an automatic document feeder, making it easier to handle multi-page scanning and copying tasks.

On the sustainability front, the HP C309g is designed with energy-efficient technologies that help reduce its carbon footprint. HP’s environmentally friendly cartridges and the ability to use recycled paper further contribute to a greener printing solution.

Durable and reliable, the HP Premium - C309g stands out as an excellent all-in-one printer that excels in performance, connectivity, and ease of use, making it a valuable addition to any workspace or home office environment.
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