HP C5240, C5280, C5250 manual Uninstall and reinstall the software, Hardware setup troubleshooting

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2 Troubleshooting and support

This chapter contains troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen Help that came with your software.

Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

3.Restart your computer.

4.Turn off the HP All-in-One, wait one minute, then restart it.

5.Reinstall the HP All-in-One software.

CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

For support contact information, see the inside back cover of this guide.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All- in-One.

To uninstall from a Windows computer and then reinstall

1.On the Windows taskbar, click Start, Settings, Control Panel.

2.Double-clickAdd/Remove Programs.

3.Select the HP All-in-One, and then click Change/Remove. Follow the onscreen instructions.

4.Disconnect the HP All-in-One from your computer.

5.Restart your computer.

NOTE: It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

6.Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.

Hardware setup troubleshooting

Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware.

The HP All-in-One will not turn on

Cause: The HP All-in-One is not properly connected to a power supply.

Troubleshooting and support

Troubleshooting and support

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Contents HP Photosmart C5200 All-in-One series Hewlett-Packard Company notices Contents HP All-in-One at a glance HP All-in-One overviewLabel Control panel featuresName and Description Onscreen Help Setup GuideFind more information Load originals and load paperTo load full-size paper Avoid paper jams Print directly onto a CD/DVD View, select, and print photos To view and select photos Press Scan Menu Scan an imageMake a copy To scan to a computerTo replace the print cartridges Replace the print cartridgesTo make a copy from the control panel Press Start Copy Black or Start Copy Color to begin copyingReplace the print cartridges One overview To clean the glass Clean the HP All-in-OneTo clean the lid backing One overview Hardware setup troubleshooting Uninstall and reinstall the softwareHP All-in-One will not turn on Solution HP All-in-One does not print To clear a paper jam from the rear door CD/DVD print troubleshootingClear paper jams HP All-in-One does not detect the CD/DVD holderCD/DVD print troubleshooting HP All-in-One stalled while printing a CD/DVD HP All-in-One does not detect a CD/DVD on the holderCD/DVD holder is stuck in the storage area Print cartridge troubleshootingHP All-in-One reports a CD/DVD size mismatch error Ink on the CD/DVD is not dryingSupport process If you have a problem, follow these stepsSystem requirements Product specificationsEnergy Star notice Regulatory model identification number Print cartridge yield Regulatory noticesWarranty Chapter
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