HP C5280, C5240, C5250 manual HP All-in-One does not print

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computer and the other into the back of the HP All-in-One. You can connect to any USB port on the back of your computer.

For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the HP All-in-One.

The HP All-in-One does not print

Solution: If the HP All-in-One and computer are not communicating with each other, try the following:

•Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All-in- One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One.

•Make sure the print cartridges are installed.

•Make sure you have paper loaded in the input tray.

•Check that the HP All-in-One does not have a paper jam.

•Check that the print carriage is not jammed.

Open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn the HP All-in-One off and then turn it on again.

•Check that the HP All-in-One print queue is not paused (Windows) or stopped (Mac). If it is, choose the appropriate setting to resume printing. For more information about accessing the print queue, see the documentation that came with the operating system installed on your computer.

•Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

•Make sure your computer is USB ready. Some operating systems, such as Windows 95 and Windows NT, do not support USB connections. Check the documentation that came with your operating system for more information.

•Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All-in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP All-in-One off and then on again.

•If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer.

Troubleshooting and support

Hardware setup troubleshooting

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Contents HP Photosmart C5200 All-in-One series Hewlett-Packard Company notices Contents HP All-in-One at a glance HP All-in-One overviewLabel Control panel featuresName and Description Find more information Setup GuideLoad originals and load paper Onscreen HelpTo load full-size paper Avoid paper jams Print directly onto a CD/DVD View, select, and print photos To view and select photos Make a copy Scan an imageTo scan to a computer Press Scan MenuTo make a copy from the control panel Replace the print cartridgesPress Start Copy Black or Start Copy Color to begin copying To replace the print cartridgesReplace the print cartridges One overview Clean the HP All-in-One To clean the glassTo clean the lid backing One overview Uninstall and reinstall the software Hardware setup troubleshootingHP All-in-One will not turn on Solution HP All-in-One does not print Clear paper jams CD/DVD print troubleshootingHP All-in-One does not detect the CD/DVD holder To clear a paper jam from the rear doorCD/DVD print troubleshooting HP All-in-One stalled while printing a CD/DVD HP All-in-One does not detect a CD/DVD on the holderHP All-in-One reports a CD/DVD size mismatch error Print cartridge troubleshootingInk on the CD/DVD is not drying CD/DVD holder is stuck in the storage areaSupport process If you have a problem, follow these stepsProduct specifications System requirementsEnergy Star notice Regulatory model identification number Print cartridge yield Regulatory noticesWarranty Chapter
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