HP C5250, C5280, C5240 manual Support process, If you have a problem, follow these steps

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Chapter 2

•Do not open the print cartridge door unless necessary. This exposes the print cartridges to air, which reduces the life of the print cartridges.

NOTE: If you leave the print cartridge door open for a long period of time, the HP All-in- One will recap the print cartridges to protect them from exposure to air.

•Clean the print cartridges when you notice a significant decrease in print quality.

TIP: You might notice a decrease in print quality if the print cartridges have not been used for a long time.

•Do not clean the print cartridges unnecessarily. This wastes ink and shortens the life of the cartridges.

•Handle print cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems. If print quality is poor right after cartridge installation, allow half an hour for the print cartridge to recover.

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the HP All-in-One.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•Software and driver updates for the HP All-in-One

•Valuable HP All-in-One and troubleshooting information for common problems

•Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One

3.Call HP support. Support options and availability vary by device, country/region, and language. For a list of support phone numbers, see the printed documentation that came with the device.

Troubleshooting and support

24 Troubleshooting and support

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Contents HP Photosmart C5200 All-in-One series Hewlett-Packard Company notices Contents HP All-in-One overview HP All-in-One at a glanceControl panel features LabelName and Description Load originals and load paper Setup GuideFind more information Onscreen HelpTo load full-size paper Avoid paper jams Print directly onto a CD/DVD View, select, and print photos To view and select photos To scan to a computer Scan an imageMake a copy Press Scan MenuPress Start Copy Black or Start Copy Color to begin copying Replace the print cartridgesTo make a copy from the control panel To replace the print cartridgesReplace the print cartridges One overview To clean the lid backing Clean the HP All-in-OneTo clean the glass One overview HP All-in-One will not turn on Uninstall and reinstall the softwareHardware setup troubleshooting Solution HP All-in-One does not print HP All-in-One does not detect the CD/DVD holder CD/DVD print troubleshootingClear paper jams To clear a paper jam from the rear doorCD/DVD print troubleshooting HP All-in-One does not detect a CD/DVD on the holder HP All-in-One stalled while printing a CD/DVDInk on the CD/DVD is not drying Print cartridge troubleshootingHP All-in-One reports a CD/DVD size mismatch error CD/DVD holder is stuck in the storage areaIf you have a problem, follow these steps Support processEnergy Star notice Product specificationsSystem requirements Print cartridge yield Regulatory notices Regulatory model identification numberWarranty Chapter
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