HP C5250, C5280, C5240 manual CD/DVD print troubleshooting

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Solution: Push the CD/DVD holder forward into the CD/DVD tray until the lines on the holder line up to the white lines on the tray. The end of the holder marked with arrows goes into the CD/DVD tray first.

Cause: You might have inserted the CD/DVD holder back into the storage area.

Solution: Remove the CD/DVD holder from the storage area below the main input tray. Lower the CD/DVD access door (located below the control panel) to access the CD/DVD tray.

Make sure you loaded a printable disc onto the CD/DVD holder with the printable side up. Push the CD/DVD holder forward into the CD/DVD tray until the lines on the holder line up to the white lines on the tray. The end of the holder marked with arrows goes into the CD/DVD tray first.

Cause: You might have inserted the disc directly into the CD/DVD tray without placing it on the CD/DVD holder.

Solution: Remove the CD/DVD holder from the storage area below the main input tray. Remove the printable disc from the CD/DVD tray and load it onto the CD/DVD holder with the printable side up. Push the holder forward into the CD/DVD tray until the lines on the holder line up to the white lines on the tray. The end of the holder marked with arrows goes into the CD/ DVD tray first.

Cause: The HP All-in-One prompts you to insert the next disc when printing multiple CD/DVDs in a print job.

Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed CD/DVD from the holder. Load the next disc onto the CD/DVD holder with the printable side up and reinsert the holder into the CD/DVD tray until the lines on the holder line up to the white lines on the tray. When the HP All-in-One detects the holder, the prompt disappears.

Troubleshooting and support

CD/DVD print troubleshooting

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Contents HP Photosmart C5200 All-in-One series Hewlett-Packard Company notices Contents HP All-in-One at a glance HP All-in-One overviewLabel Control panel featuresName and Description Onscreen Help Setup GuideFind more information Load originals and load paperTo load full-size paper Avoid paper jams Print directly onto a CD/DVD View, select, and print photos To view and select photos Press Scan Menu Scan an imageMake a copy To scan to a computerTo replace the print cartridges Replace the print cartridgesTo make a copy from the control panel Press Start Copy Black or Start Copy Color to begin copyingReplace the print cartridges One overview To clean the lid backing Clean the HP All-in-OneTo clean the glass One overview HP All-in-One will not turn on Uninstall and reinstall the softwareHardware setup troubleshooting Solution HP All-in-One does not print To clear a paper jam from the rear door CD/DVD print troubleshootingClear paper jams HP All-in-One does not detect the CD/DVD holderCD/DVD print troubleshooting HP All-in-One stalled while printing a CD/DVD HP All-in-One does not detect a CD/DVD on the holderCD/DVD holder is stuck in the storage area Print cartridge troubleshootingHP All-in-One reports a CD/DVD size mismatch error Ink on the CD/DVD is not dryingSupport process If you have a problem, follow these stepsEnergy Star notice Product specificationsSystem requirements Regulatory model identification number Print cartridge yield Regulatory noticesWarranty Chapter
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