Manuals / Samsung / TV and Video / Professional LFD Displays

Samsung LH43PHFPBGC/EN Troubleshooting, Appendix, Support, Before you contact us, Specifications

Models: LH49PHFPBGC/EN LH55PHFPMGC/EN

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Table of contents

Support	75

06. Troubleshooting

Before you contact us	76
Diagnosis	76
Screen Resolution	76
Checkpoints	77
Frequently asked questions	82

07. Appendix

Specifications	83

General	83
Standard signal mode table	85

Responsibility for the pay service (Cost to Customers) 87

Not a product defect	87
A product damage caused by customer’s fault	87
Others	87
Optimum picture quality and afterimage burn-in
prevention	88

Optimum picture quality	88
Prevention of afterimage burn-in	88
Preventing afterimage burn-in	89
License	90

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Samsung LH43PHFPBGC/EN Troubleshooting, Appendix, Support, Before you contact us, Specifications, prevention, License

Contents

USER MANUAL Table of contents Table of contents01. Safety 02. Device setup07. Appendix 06. TroubleshootingSpecifications Responsibility for the pay service Cost to CustomersAbout this manual SymbolsAbout this manual CopyrightChapter1. Safety SafetySafety precautions Electricity and safetyChapter1. Safety InstallationChapter1. Safety OperationChapter1. Safety StorageCleaning Precautions when handling the panelChapter1. Safety What’s Included Device setupInstallation Chapter 2. Device setupRemote sensor PartsPanel key Remote sensor and spacer logo optionalReverse side Spacer logo optionalChapter 2. Device setup Anti-theft lock To lock an anti-theft locking deviceChapter 2. Device setup Plug In Module Sold separately Chapter 2. Device setupPIM slot Chapter 2. Device setup Remote controlTo place batteries in the remote control A B C DChapter 2. Device setup Ventilation Guided installationInstallation on a perpendicularwall Installation on an indented wallWall mount kit specifications VESA Wall mount installationPreparing before installing wall mount Installing the wall mountVESA screw hole specs A * B Chapter 2. Device setupUnit inch mm Model name PM32F PM43F / PH43F PH43F-P RS232C Cable External connectionCheckpoints Cable ConnectionChapter 2. Device setup LAN CableDirect LAN cable PC to HUB Cross LAN cable PC to PCConnection Viewing control state Get control commandControlling Set control command Control CodesViewing power state Get Power ON/OFF Status CommandPower control E.g. Power On & ID=0Input source control Volume controlViewing volume state Get Volume Status Setting the volume Set VolumeSetting the picture size Set Picture Size Screen mode controlSetting the input source Set Input Source Viewing screen status Get Screen Mode StatusViewing PIP on/off state Get the PIP ON/OFF Status Screen size controlPIP On/Off control Viewing the screen size Get Screen Size StatusViewing auto adjustment state Get Auto Adjustment Status Auto adjustment control PC and BNC onlyVideo Wall Mode Control Setting PIP on/off Set the PIP ON/OFFEnabling or disabling safety lock Set Safety Lock Enable / Disable Safety LockSetting the video wall Set Video Wall Mode Viewing the safety lock state Get Safety Lock StatusSet Video Wall On/Off Video Wall OnVideo Wall User Control Get Video Wall On/Off StatusSet Number 10x10 Video Wall Model 1 ~Chapter 2. Device setup WallSNo Product Number code assigned to the productChapter 2. Device setup Connection using a DVI cable Digital typeConnection using a D-SUB cable Analog type PC connection System → General → set HDMI Hot Plug to Off Connection using an HDMI-DVI cableChapter 2. Device setup Sound → set HDMI Sound to PCDVIDP IN Connection using an HDMI cableConnection using an DP cable Precautions for using DP‒‒ Sound → set HDMI Sound to AVHDMI AV connectionConnection using an HDMI-DVI cable Chapter 2. Device setupChapter 2. Device setup Connection using an HDMI cable up to 1080pAudio system connection AUDIO OUTEdit LAN connectionSource selection Source4 Click Uninstall/Change Installation/uninstallationUninstallation 1 Go to Control Panel 2 Under Programs, click Uninstall a programConnection Using the RS-232C cableUsing the ethernet cable Connection using a direct LAN cableRS232C OUT Connection using a cross LAN cableChapter 3. PC software Multiple Display Control RS232C INChapter 4. Home screen Viewing contentHome screen PlayerAvailable menu When content is runningFile formats compatible with Player Control buttons on the remoteSound output restrictions Template files and LFD.lfd filesRestrictions Playback restrictionsChapter 4. Home screen ContentsImage Power PointVideo AudioSupported in Network Channel and Local Channel WORDTemplate files Chapter 4. Home screenURL Launcher URL Launcher SettingWhen a duplicate file is not found on the external storage device SchedulePC Connection Cable ID SettingsDevice ID Device ID Auto SetHorizontal x Vertical Video WallNetwork Status Video WallChapter 4. Home screen Picture ModeOn/Off Timer On TimerOff Timer TickerChapter 4. Home screen Chapter 4. Home screen Approving a connected device from the serverSetting the current time 3 Select Edit  Setup 4 Select Time ZoneChapter 4. Home screen Chapter 5. Menu Screen adjustmentMenu PictureWhen this setting is on, only UHD products are supported PictureChapter 5. Menu Reduce diagonal noise in picture caused by the crosstalk of signals PictureChapter 5. Menu Resets your current picture mode to its default settings Image ResetResets the image to the default settings Reset PictureOnScreen display adjustment OnScreen DisplayChapter 5. Menu OnScreen Display Chapter 5. Menudefect in the product Sound adjustment SoundChapter 5. Menu Broadcasting adjustment BroadcastingChapter 5. Menu Network NetworkChapter 5. Menu Chapter 5. Menu NetworkNetwork Settings Wired Connecting to a Wired NetworkChapter 5. Menu How to set up manually Automatic Network Settings WiredManual Network Settings Wired How to set up automaticallyHow to set up automatically Network Setting WirelessConnecting to a Wireless Network Automatic Network Setup WirelessHow to set up manually Manual Network Setup WirelessHow to set up using WPSPBC WPSPBCSystem SystemChapter 5. Menu Power On Delay SystemChapter 5. Menu Available only DVI, HDMI, DisplayPort mode SystemChapter 5. Menu Chapter 5. Menu Temperature ControlSafety Lock SystemRefer to Anynet+ HDMI-CEC on page SystemChapter 5. Menu DescriptionSystem Game ModePrecautions and limitations for Game Mode Reset SystemChapter 5. Menu Troubleshooting forAnynet+Anynet+ HDMI-CEC Anynet+ HDMI-CECSystem menu Chapter 5. MenuSupport SupportChapter 5. Menu Before you contact us TroubleshootingScreen Resolution Chapter 6. TroubleshootingCheckpoints Installation issue PC modeScreen issue Chapter 6. TroubleshootingThe screen appears unstable and shaky Chapter 6. TroubleshootingThe display looks unstable and then freezes Sound issueChapter 6. Troubleshooting The volume is too lowChapter 6. Troubleshooting Remote control issueSource device issue Other issueIn power saving mode, when the input source is Chapter 6. Troubleshootingdefined resolution is not supported.” appears There is no sound in HDMI modeScreen Saver → Change power settings or BIOS SETUP on the PC Frequently asked questionsSettings → Monitor and adjust the frequency in Monitor Settings Monitor, and adjust Screen refresh rate under Monitor settingsChapter 7. Appendix SpecificationsAppendix GeneralChapter 7. Appendix Plug-and-PlayRecommendation - USA only Vertical frequency Standard signal mode tableChapter 7. Appendix Horizontal frequencyChapter 7. Appendix Others Responsibility for the pay service Cost to CustomersA product damage caused by customer’s fault Not a product defectPrevention of afterimage burn-in What is afterimage burn-in?Optimum picture quality and afterimage burn-in prevention Optimum picture qualityTIME Preventing afterimage burn-inTIME 2030License Open Source Licence NoticeChapter 7. Appendix