Chapter 6. Troubleshooting
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There is audible sound when the volume is muted. | When Sound Output is set to External, the volume button and mute function are disabled. |
| Adjust the volume for the external speakers. |
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| Audio settings for main speakers are separate from the internal speakers on the product. |
| Changing or muting the volume on the product does not affect an external amplifier(decoder). |
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Sound from the monitor does not change after Sound | Audio settings for main speakers are separate from the internal speakers on the product. |
Mode is changed. | Audio settings on a source device do not affect the internal speaker settings on the product. |
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There is an echo sound coming from the speakers. | Different decoding speeds between the product speakers and external speakers can cause an echo. |
| In this case, set Sound Output to External. |
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Remote control issue
The remote control does not work.
Make sure that the batteries are correctly in place
Check if the batteries are flat.
Check for power failure.
Make sure that the power cord is connected.
Check for any special lighting or neon signs switched on in the vicinity.
Source device issue
A beeping sound is heard when my PC is booting. If a beeping sound is heard when your PC is booting, have your PC serviced.
Other issue
The product smells like plastic. | The plastic smell is normal and disappears over time. |
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The monitor appears tilted. | Remove and then attach the stand again to the product. |
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Audio orvideo cuts out intermittently. | Check the cable connection and connect it again if required. |
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| Using a very hard or thick cable may corrupt audio and video files. |
| Make sure cables are flexible enough to ensure durability. When mounting the product onto a wall, it is |
| recommended to use |
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