Troubleshooting

Problem

Possible Cause

Solution

 

Circuit breaker is tripped due to overload

Turn the UPS off and unplug at least one piece of equipment.

Outlets do not provide power to

 

Wait 10 seconds, reset the circuit breaker and then turn the UPS on.

 

 

 

 

equipment.

Batteries are discharged.

Recharge the unit for at least 4 hours.

 

 

 

 

Unit has been damaged by a surge or spike.

Recharge the battery by leaving the UPS plugged in.

 

 

 

The UPS does not perform

Battery is not fully charged.

Recharge the battery by leaving the UPS plugged in.

expected runtime.

 

 

Battery is slightly worn out.

Contact Panamax about replacement batteries.

 

 

 

 

 

The on/off switch is designed to prevent damage by rapidly

Turn the UPS off. Wait 10 seconds and then turn the UPS on.

 

turning it off and on.

 

The UPS will not turn on.

 

 

The unit is not connected to an AC outlet.

The unit must be connected to a 110/120v 60Hz outlet.

 

 

 

 

The battery is worn out.

Contact Panamax about replacement batteries.

 

 

 

 

Mechanical problem.

Contact Panamax.

 

 

 

 

The serial cable is not connected.

Connect the serial cable to the UPS unit and an open serial port of

 

 

your computer. You must use the cable included with the unit.

Software is inactive.

 

 

The serial cable is connected to the wrong port.

Try another serial port on your computer.

 

 

 

 

The unit is not providing battery power

Shutdown your computer and turn the UPS off. Wait 10 seconds and

 

 

turn the UPS on. This should reset the unit.

 

 

 

 

The serial cable is not the cable that was provided with the unit.

You must use the cable included with the unit for the software.

 

 

 

Technical Specifications

AC SPECIFICATIONS

 

LAN PROTECTION

 

CAPACITY

Compatibility___________________________________________________________10/100bT

(VA)__________________________________________________________1500VA

Clamping Level_______________________________________________________________7V

(Watts)________________________________________________________1000W

Suppression Modes_____________________________________Differential & Common Ground

INPUT

Wires Protected____________________________________________________Pins 1, 2, 3, & 6

Connectors______________________________________________RJ/11-45 Shared with Telco

Voltage Range____________________________________________88Vac - 147Vac

 

 

Frequency Range______________________________________________47 - 63 Hz

 

 

OUTPUT

BATTERY

 

 

 

 

 

 

Sealed____________________________________________________________________Yes

On Battery Output Voltage_____________________Pure Sine Wave at 120VAC +/- 5%

Maintenance-free____________________________________________________________Yes

On Battery Output Frequency__________________________________ 60 Hz +/- 1%

Lead acid___________________________________________________________________Yes

Transfer Time_____________________________________________________ 4ms

User replaceable_____________________________________________________________Yes

 

 

PROTECTION & FILTRATION

Typical recharge time _______________________________________________________8 hrs.

 

 

 

 

 

 

 

On Utility____________________________________ Over/Under voltage protection

 

 

 

 

 

 

 

On Battery________________________________________ Internal Current Limiting

COMMUNICATION

 

 

 

Patented Power Management Circuit____________________________________Yes

 

 

 

 

Overvoltage Shutoff ____________________________________________144V ±8V

Software ___________________________________ Included (Windows95/98/ME/NT/2000/XP)

Undervoltage Shutoff ___________________________________________ 90V ±6V

Hardware_______________________________________________ RS232 (open command set)

Thermal Fusing____________________________________________________Yes

Programmable IR_________________(learning) sends IR signals to equipment after power failure

Initial Clamping Level ________________________________ 200V Peak, 141V RMS

 

 

 

 

 

 

 

UL 1449 Suppression Rating ________________________________________330V

 

 

 

 

 

 

 

Protection Modes __________________________________________L-N, L-G, N-G

PHYSICAL

 

 

 

 

Response Time ___________________________________________________ < 1 n

 

 

 

Rack Mountable_________________________________________Yes (rack mount kit included)

Single Pulse Energy Dissipation_________________________________1650 Joules

Maximum Dimensions_____________________________________________17" x 3.5 x 15.3"

Peak Impulse Current ___________________________________________ 52,000 A

Weight (lbs.)________________________________________________________________ 59

EMI/RFI Noise Filtration______________________________50dB (100kHz – 1 MHz)

Outlets______________________________________________ 6 Total (2 assigned critical load)

 

 

TELCO PROTECTION

 

 

 

 

 

 

 

 

Fuseless/Auto-Resettable_____________________________________________Yes

GENERAL

 

 

 

 

 

Clamping Level___________________________________________________ 260V

 

 

 

Capacitance _____________________________________________ 30 pf (approx.)

Lightning protection__________________________________________________________Yes

Suppression Modes_________________________________ Metallic & Longitudinal

Product Warranty_________________________________________________________ 3 Years

Wires Protected_______________________________________2 wire, 1 pair (4 & 5)

 

 

 

 

 

 

 

Connectors______________________________________RJ-11/45 Shared with LAN

Design and specifications subject to change without notice due to product improvement.

 

 

12

 

USA & Canada (800) 472-5555 • (707) 283-5900 • Fax (707) 283-5901

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Panamax M1500-UPS owner manual Troubleshooting, Technical Specifications, Problem Possible Cause Solution