Chapter 6. Troubleshooting
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Small particles are found on the edges of the product. |
| The particles are part of the product design. The product is not defective. |
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The PIP menu is not available. |
| The menu is enabled or disabled depending on the Source mode. |
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When I try to change the PC resolution, a message “The |
| The message “The defined resolution is not supported.” appears if the input source resolution exceeds the | |||
defined resolution is not supported.” appears. |
| maximum resolution of the display. |
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| To resolve the issue, change the PC resolution to a resolution supported on the display. |
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There is no sound from the speakers in HDMI mode when |
| DVI cables do not transmit sound data. |
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| Make sure to connect the audio cable to the correct input jack to enable audio. |
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HDMI Black Level is not functioning properly on an HDMI |
| This function is available only when a source device, such as a DVD player and STB, is connected to | |||
device with YCbCr output. |
| the product via an HDMI (RGB signal) cable. |
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There is no sound in HDMI mode. |
| Displayed picture colors may not look normal. Video or sound may not be available. This can occur if a source device | |||
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| that only supports an older version of the HDMI standard is connected to the product. |
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| If these issues occur, connect an audio cable along with the HDMI cable. |
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| Some PC graphics cards may not automatically recognize HDMI signals that do not include sound. | |||
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| In this case, manually select a sound input. |
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| Sound input | Screen mode | |
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| PC | Auto | PC settings | |
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| DVI PC | Audio In (Stereo ports) | PC settings | |
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In power saving mode, when the input source is |
| Go to System → Power Control and set Max. Power Saving to Off. Alternatively, configure the PC display output | |||
DisplayPort, PC display settings cannot be saved. |
| settings again. Ensure the set is turned on. |
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When booting the PC with the input source set to |
| Boot the PC when the set is turned on or when the input source is not DisplayPort. |
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DisplayPort, the BIOS and booting screens do not appear. |
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