HP C5250, C5280, C5240 manual Solution

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Chapter 2

Solution

•Make sure the power cord is firmly connected to both the HP All-in-One and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip.

Troubleshooting and support

1Power connection

2Power cord and adapter

3Power outlet

•If you are using a power strip, make sure the power strip is on. Or, try plugging the HP All- in-One directly into a power outlet.

•Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet.

•If you plugged the HP All-in-One into a switched outlet, make sure the switch is on. If it is switched to on but still does not work, then there might be a problem with the power outlet.

Cause: You pressed the On button too quickly.

Solution: The HP All-in-One might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the HP All-in-One to turn on. If you press the On button again during this time, you might turn the device off.

CAUTION: If the HP All-in-One still does not turn on, it might have a mechanical failure.

Unplug the HP All-in-One from the power outlet and contact HP. Go to: www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

I connected the USB cable, but I am having problems using the HP All-in-One with my computer

Cause: The USB cable was connected before the software was installed. Connecting the USB cable before prompted can cause errors.

Solution: You must first install the software that came with the HP All-in-One before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions.

Once you have installed the software, connecting your computer to the HP All-in-One with a USB cable is straightforward. Simply plug one end of the USB cable into the back of your

18 Troubleshooting and support

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Contents HP Photosmart C5200 All-in-One series Hewlett-Packard Company notices Contents HP All-in-One overview HP All-in-One at a glanceControl panel features LabelName and Description Setup Guide Find more informationLoad originals and load paper Onscreen HelpTo load full-size paper Avoid paper jams Print directly onto a CD/DVD View, select, and print photos To view and select photos Scan an image Make a copyTo scan to a computer Press Scan MenuReplace the print cartridges To make a copy from the control panelPress Start Copy Black or Start Copy Color to begin copying To replace the print cartridgesReplace the print cartridges One overview To clean the lid backing Clean the HP All-in-OneTo clean the glass One overview HP All-in-One will not turn on Uninstall and reinstall the softwareHardware setup troubleshooting Solution HP All-in-One does not print CD/DVD print troubleshooting Clear paper jamsHP All-in-One does not detect the CD/DVD holder To clear a paper jam from the rear doorCD/DVD print troubleshooting HP All-in-One does not detect a CD/DVD on the holder HP All-in-One stalled while printing a CD/DVDPrint cartridge troubleshooting HP All-in-One reports a CD/DVD size mismatch errorInk on the CD/DVD is not drying CD/DVD holder is stuck in the storage areaIf you have a problem, follow these steps Support processEnergy Star notice Product specificationsSystem requirements Print cartridge yield Regulatory notices Regulatory model identification numberWarranty Chapter
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