HP C4435 Solution 5 Print a self-test report, Solution 6 Reset the product, To reset the product

Page 150

Solution 5: Print a self-test report

Solution: Print a self-test report to see if the product can print.

To print a self-test report

1.Load letter or A4 unused plain white paper into the input tray.

2.Press and hold the Cancel button and then press the Start Copy Color button. The product prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below.

3.Make sure the test patterns show a complete grid and the thick color lines are complete.

•If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges.

•If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black or photo print cartridge in the right slot.

•If any of the color lines are missing, faded, streaked, or show lines, this might indicate a problem with the tri-color print cartridge in the left slot.

If the product can print a self-test report and can print from the computer (if applicable), then there is no need to follow the remaining solutions, as the error message might be false.

Cause: The error was false.

If this did not solve the issue, try the next solution.

Solution 6: Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.

To reset the product

1.Remove all paper loaded in the input tray.

2.Make sure that the product is turned on and remove the USB cable from the back of the product.

Troubleshooting

Errors 147

Image 150

Contents Windows Help HP Photosmart C4400 All-in- One series Page Contents Maintain the HP All-in-One TroubleshootingHP warranty and support Technical informationHP Photosmart C4400 All-in- One series Help OneHP Photosmart seriesC4400 HelpAll- HP All-in-One overview HP All-in-One at a glanceControl panel buttons One overviewMenu overview Default MenuSettings Menu Use the HP Photosmart SoftwareOne overview Setup Guide Find more informationFind more information How do I? How do Supported connection types To enable printer sharing on a Windows computerConnection information Use printer sharingConnection information Load originals and load paper Load originalsTo load an original on the glass To load a thick publication on the glass Choose papers for printing and copying Recommended papers for printing and copying Recommended papers for printing only Papers to avoid Additional papers to avoid when copyingLoad paper Load full-size paper or small-size photo paperTo load full-size paper To load small-size photo paper in the input tray Related topicsLoad index cards To load index cards in the input trayLoad envelopes To load envelopesLoad other types of paper Avoid paper jams Clear paper jams on Load originals and load paper Print from your computer Print from a software applicationTo print from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper sizeView the print resolution Set the paper type for printingTo set the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or qualityScale the document size Change the saturation, brightness, or color tonePreview your print job Printing shortcuts Change the default print settingsTo change the default print settings To preview your print jobTo create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tabPerform special print jobs Print a borderless imagePrint a photo on photo paper To print a borderless imageTo print a photo on photo paper Off applies no HP Real Life Technologies to the imagePrint using Maximum dpi To print in Maximum dpi modePrint on both sides To print on both sidesPrint a multiple-page document as a booklet To print a multiple-page document as a bookletPrint multiple pages on a single sheet Left-edge binding for left-to-right languagesPrint a multiple-page document in reverse order To print multiple pages on a single sheetTo print a multiple-page document in reverse order Reverse an image for iron-on transfers To reverse an image for iron-on transfersTo print on transparencies Print on transparenciesPrint a group of addresses on labels or envelopes To print a group of addresses on labels or envelopesPrint a Web Expand Document Options, and then expand Printer FeaturesPrint a poster To print a posterTo stop a print job from the product Stop a print jobTo print a Web To stop a print job from the computerPrint Use the photo features Insert a memory cardTo insert a memory card Print photosPrint small-size photos To print one or more small-size photosPress Settings Print enlargementsTo print an enlargement of a photo Print photos from the HP Photosmart Software Print camera-selected Dpof photosTo print photos Save photos to your computer Edit photos using your computerTo print camera-selected photos using the Dpof standard To save photosShare photos with friends and relatives To share photosUse the copy features Make a copyTo make a copy from the control panel Change the copy settings for the current job Make multiple copies of the same originalChange copy speed or quality To change the copy qualityPerform special copy jobs Make a borderless copy of a photoPerform special copy jobs Resize an original to fit onto letter or A4 paper To resize a document from the control panelStop copying To stop copyingUse the copy features Use the scan features Make reprints of your photosTo reprint an original photo Scan an image or document Edit a scanned image To scan to a computerEdit a scanned document Stop scanningTo stop scanning Clean the glass Clean the HP All-in-OneClean the exterior Maintain the HP All-in-OneClean the lid backing To clean the glassTo clean the lid backing Print a self-test report Work with print cartridgesTo print a self-test report Handle the print cartridges Check the estimated ink levelsPrinter Toolbox appears Click the Estimated Ink Level tab Replace the print cartridgesTo check the ink levels from the HP Photosmart Software Choose the right cartridge combinationTo replace the print cartridges Maintain the HP All-in-One One Use a photo print cartridge Use the print cartridge protectorRemove ink from your skin and clothing Surface RemedyInk-backup mode output Ink-backup modeAdvanced print cartridge maintenance Exit ink-backup modeTo align newly installed print cartridges Align the print cartridgesClean the print cartridges Clean the print cartridge contacts To clean the print cartridge contactsMaintain the HP All-in-One Clean the area around the ink nozzles To clean the area around the ink nozzles Turn off the HP All-in-One Shop for ink supplies To order print cartridges from your desktopShop for ink supplies Troubleshooting common setup issues TroubleshootingSetup troubleshooting View the Readme fileSolution Product will not turn onSolution 2 Reset the product Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for service After setting up the product, it does not print To uninstall the software and reset the product To start the installation from a Windows computerReceived a message that an Unknown Error has occurred Minimum System Checks screen appearsTo uninstall the software completely Click Selective Startup To run the Disk Cleanup utilityMore information about the Disk Cleanup utility Click the check box next to Do not show this message againTo install the software Red X appears on the USB connect promptTo retry the USB connection Uninstall and reinstall the software To uninstall and reinstall the softwareRegistration screen does not appear Paper jams Information on paper Clear paper jamsTo clear a paper jam from the rear door Print quality troubleshooting Wrong, inaccurate, or bleeding colorsSolution 3 Check the paper type Solution 4 Check to see if the product is in ink-backup mode Solution 5 Check the print settingsSolution 6 Clean or replace the print catridges Ink is not filling the text or graphics completelySolution 1 Check the print settings Solution 2 Check the paper typeSolution 4 Check the print catridges Solution 5 Replace the print cartridgeSolution 1 Check the paper type Solution 2 Use a higher print quality settingSolution 3 Rotate the image Solution 1 Make sure the paper is loaded correctlyPrintouts have horizontal streaks or lines Solution 4 Clean the print cartridge nozzles Solution 5 Check the print catridgesSolution 6 Replace the print cartridge Printouts are faded or have dull colors Solution 4 Clean the glass Clean the lid backing on Clean the glass onPrintouts seem blurry or fuzzy Solution 2 Use a higher quality image Solution 3 Print the image in a smaller sizePrintouts have vertical streaks Solution 2 Make sure only one type of paper is loaded Solution 3 Ensure that the rear door is securely installedPrintouts are slanted or skewed Solution 2 Wait while the ink dries Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Ink streaks on the back of the paperSolution 2 Check the print settings Solution 3 Clean the rollersTo clean the rollers Solution 2 Align the print cartridges Solution 4 Contact HP support for serviceSolution 1 Use TrueType or OpenType fonts Text edges are jaggedPrint troubleshooting Solution 1 Load the stack of envelopes correctlyEnvelopes print incorrectly Solution 1 Turn on the product Solution 2 Check the envelope typeSolution 3 Tuck the flaps to avoid paper jams Product is not respondingSolution 4 Check the printer driver status Solution 2 Load paper in the input traySolution 3 Select the correct printer To check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jamSolution 8 Make sure the print carriage can move freely Solution 10 Reset the product Solution 1 Reset the productProduct prints meaningless characters Nothing happens when I try to print Solution 2 Print a previously saved version of the documentSolution 4 Check the printer driver status Print troubleshooting 123 Solution 1 Check the printer margins Margins are not printing as expectedPages in my document came out in the wrong order To check your margin settings Solution 2 Verify the paper size settingSolution 3 Load the stack of paper correctly Solution 1 Check the margin settings Text or graphics are cut off at the edgeSolution 4 Try printing with borders Solution 2 Check the layout of the documentSolution 3 Load the stack of papers correctly To preview the print layoutSolution 3 Check the print cartridge Blank page came out while printingMemory card troubleshooting My memory card no longer works in my digital camera Solution 1 Remove and reinsert the memory cardOn button is blinking Photo light next to the memory card slots is blinkingSolution 2 Remove the additional memory card Solution 1 Insert the memory card properlyProduct does not read the memory card Solution 1 Install the product software Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera To install the product softwareSolution 2 Turn on the product Solution 3 Turn on the computerCopy troubleshooting Nothing happens when I try to copySolution 2 Place the original correctly on the glass Solution 5 Clear the paper jam Parts of the original do not appear or are cut offSolution 1 Scan, enlarge, and then print a copy Resize to Fit is not working as expectedImage is cropped when I make a borderless copy Solution 3 Wipe the glass and the back of the document lidSolution 1 Use Resize to Fit to enlarge the photo Borderless copy has white space around the edges Solution 1 Scan, resize, and print the imageSolution 2 Use photo paper to make borderless copies Printout is blankScan fails Scan troubleshootingSolution 1 Turn on your computer Scan haltsSolution 3 Install the HP Photosmart software Solution 4 Start the HP Photosmart softwareScan fails because of insufficient computer memory Scanned image has incorrect page layout Scanned image is blankScanned image is incorrectly cropped Scanned image shows dotted lines instead of textSolution 3 Select the correct OCR language Solution 1 Adjust the brightness in the softwareSolution 2 Clean the glass and lid Text is incorrect or missingSolution 1 Turn on the computer ErrorsScan feature does not work Solution 2 Check the cablesSolution 1 Clear the paper jam from the rear door Product messagesCarriage jam Solution 2 Clear the paper jam from the front Solution 3 Make sure the print carriage can move freelyPlug the power cord directly into a power outlet Solution 5 Print a self-test report Solution 6 Reset the productTo reset the product Solution 7 Contact HP support for service Mechanism error Solution 1 Clear the paper jamCarriage blocked Memory is full Door openFirmware revision mismatch Scanner failureScan errors Solution 1 Verify if the software is installed correctlySolution 2 Refresh the Windows Device Manager To refresh the Windows Device ManagerTo check that the Digital Imaging Monitor is running Cause The Digital Imaging Monitor was not runningTo check the status of the product Solution 5 Check the power supply To check the power supplyTo check the USB connection Solution 7 Try scanning with Windows Image Acquisition WIA To scan using WIASolution 8 Disable the Lexbces service To restart the service On the General tab, in the Service status area, click StartComputer Management screen appears Solution 9 Run the Scan Diagnostic Utility Solution 11 Check the USB chipset and controllerTo check the USB chipset and controller Turn on the product More information about using a USB hub Solution 12 Uninstall and then reinstall the software Click Selective Startup Unable to print To print a test Solution 1 Print a testSolution 2 Clear the print queue To clear the print queueSolution 3 Disconnect and reconnect the USB cable To disconnect and reconnect the USB cableTo verify that the product is set as the default printer To verify the print driverTo check if the printer is paused or offline Solution 5 Check if the printer is paused or offlineSolution 6 Clear the print queue manually To clear the print queue manuallyTo verify the software application Solution 7 Stop and restart the print spoolerTo stop and restart the print spooler To print from NotepadProduct might not be correctly installed Solution 2 Check the power cord and USB cableTo check the USB connection To uninstall and reinstall the product Solution 3 Restart the computerSolution 4 Uninstall and reinstall the product Double-clickAdd/Remove ProgramsSelect Click here to restart later Product was not foundTroubleshooting To check the USB connection Solution 3 Restart the computer Solution 1 Restart the computer Product could not find available scan destinationsSelect Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service Missing HP Photosmart SoftwareSolution 1 Install the HP Photosmart Software To install the HP Photosmart SoftwareError reading or writing the file File messagesUnreadable files. NN files could not be read Photos not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer File not foundGeneral user messages Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera File corruptedBorderless printing error Solution 1 Close some applications or restart your computerSolution 2 Empty the Recycle Bin on your desktop Memory card errorDisconnected Solution 2 Push the memory card all the way forwardCard access error Out of disk spaceCard is damaged Use only one card at a timeCard is inserted incorrectly Card is not fully insertedPaper upside down Paper orientation errorPaper messages Cannot load paper from input traySolution 3 Check the print settings Solution 1 Replace the rear doorSolution 2 Make sure the paper is loaded correctly Out of paperSolution 5 Clean the rollers Paper jam or misfeed Power and connection messages Paper mismatchWrong paper width Product not found Communication test failedSolution 2 Connect the product to the computer Improper shutdownTwo-way communication lost Print cartridge messages Low on inkCarriage stall Solution 3 Make sure the print carriage can move freely Solution 5 Print a self-test report Need alignment or alignment failed Troubleshooting Solution 5 Print cartridge might be defective Solution 3 Check if print cartridges are fully insertedSolution 4 Align newly installed print cartridges Print cartridges incorrectly installedTo make sure the print cartridges are installed correctly Non-HP cartridges installed Solution 1 Insert the print cartridges Solution 2 Remove the tape from the print cartridgesSolution 3 Remove and reinsert the print cartridges Solution 4 Contact HP supportPrinting in ink-backup mode Solution 1 Reinsert the print cartridges Print cartridges missing or not detectedSolution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridge Incompatible print cartridgesPrint cartridge is not intended for use in this product Solution 1 Check the print cartridgeSolution 2 Contact HP support for service Print cartridges in wrong slotTo make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Previously used genuine HP cartridge installed General printer errorOriginal HP ink has been depleted HP warranty and support WarrantyBefore you call HP customer support Phone support period Placing a call After the phone support periodHP Quick Exchange Service Japan Prepare the product for shipment HP warranty and support Specifications Technical informationEnvironmental product stewardship program Plastics Material safety data sheetsPaper use Recycling programTechnical information Environmental product stewardship program 231 Regulatory notices Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany Regulatory notices 235 Chapter Symbols/Numerics Index238 239 240

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