HP C4435, C4485, C4472, C4440 manual Select Click here to restart later

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3.Remove all the items that are related to the HP scanning software.

A message appears on the computer to restart after removing some programs from the Add/Remove Programs list.

4.Select Click here to restart later.

5.Disconnect the product from your computer and then restart your computer.

NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software.

6.Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product.

8.If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present.

CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.

•HP Imaging device functions

•HP Document Viewer

•HP Photosmart Essential

•HP Image Zone

•HP Photo and imaging gallery

•HP Photosmart, Officejet, Deskjet, (with product name and software version number)

•HP Software update

•HP Share to web

•HP Solution Center

•HP Director

•HP Memories Disk Greeting Card Creator 32

Cause: There might have been a problem when you originally installed the HP Photosmart Software.

Required software component was not found or was incorrectly installed

Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product.

Troubleshooting

To uninstall and reinstall the software

1.On the Windows taskbar, click Start, Settings, Control Panel.

2.Double-clickAdd/Remove Programs.

Errors 179

Image 182

Contents Windows Help HP Photosmart C4400 All-in- One series Page Contents Maintain the HP All-in-One TroubleshootingHP warranty and support Technical informationHP Photosmart C4400 All-in- One series Help OneHP Photosmart seriesC4400 HelpAll- HP All-in-One overview HP All-in-One at a glanceControl panel buttons One overviewMenu overview Default MenuSettings Menu Use the HP Photosmart SoftwareOne overview Setup Guide Find more informationFind more information How do I? How do Supported connection types To enable printer sharing on a Windows computerConnection information Use printer sharingConnection information To load an original on the glass Load originals and load paperLoad originals To load a thick publication on the glass Choose papers for printing and copying Recommended papers for printing and copying Recommended papers for printing only Papers to avoid Additional papers to avoid when copyingLoad paper Load full-size paper or small-size photo paperTo load full-size paper To load small-size photo paper in the input tray Related topicsLoad index cards To load index cards in the input trayLoad envelopes To load envelopesLoad other types of paper Avoid paper jams Clear paper jams on Load originals and load paper To print from a software application Print from your computerPrint from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper sizeTo set the paper type for printing View the print resolutionSet the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or qualityPreview your print job Scale the document sizeChange the saturation, brightness, or color tone Printing shortcuts Change the default print settingsTo change the default print settings To preview your print jobTo create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tabPerform special print jobs Print a borderless imagePrint a photo on photo paper To print a borderless imageTo print a photo on photo paper Off applies no HP Real Life Technologies to the imagePrint using Maximum dpi To print in Maximum dpi modePrint on both sides To print on both sidesPrint a multiple-page document as a booklet To print a multiple-page document as a bookletPrint multiple pages on a single sheet Left-edge binding for left-to-right languagesTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderTo print multiple pages on a single sheet Reverse an image for iron-on transfers To reverse an image for iron-on transfersTo print on transparencies Print on transparenciesPrint a group of addresses on labels or envelopes To print a group of addresses on labels or envelopesPrint a Web Expand Document Options, and then expand Printer FeaturesPrint a poster To print a posterTo stop a print job from the product Stop a print jobTo print a Web To stop a print job from the computerPrint Use the photo features Insert a memory cardTo insert a memory card Print photosPrint small-size photos To print one or more small-size photosTo print an enlargement of a photo Press SettingsPrint enlargements To print photos Print photos from the HP Photosmart SoftwarePrint camera-selected Dpof photos Save photos to your computer Edit photos using your computerTo print camera-selected photos using the Dpof standard To save photosShare photos with friends and relatives To share photosTo make a copy from the control panel Use the copy featuresMake a copy Change the copy settings for the current job Make multiple copies of the same originalChange copy speed or quality To change the copy qualityPerform special copy jobs Make a borderless copy of a photoPerform special copy jobs Resize an original to fit onto letter or A4 paper To resize a document from the control panelStop copying To stop copyingUse the copy features To reprint an original photo Use the scan featuresMake reprints of your photos Scan an image or document Edit a scanned image To scan to a computerTo stop scanning Edit a scanned documentStop scanning Clean the glass Clean the HP All-in-OneClean the exterior Maintain the HP All-in-OneTo clean the lid backing Clean the lid backingTo clean the glass To print a self-test report Print a self-test reportWork with print cartridges Handle the print cartridges Check the estimated ink levelsPrinter Toolbox appears Click the Estimated Ink Level tab Replace the print cartridgesTo check the ink levels from the HP Photosmart Software Choose the right cartridge combinationTo replace the print cartridges Maintain the HP All-in-One One Use a photo print cartridge Use the print cartridge protectorRemove ink from your skin and clothing Surface RemedyInk-backup mode output Ink-backup modeAdvanced print cartridge maintenance Exit ink-backup modeTo align newly installed print cartridges Align the print cartridgesClean the print cartridges Clean the print cartridge contacts To clean the print cartridge contactsMaintain the HP All-in-One Clean the area around the ink nozzles To clean the area around the ink nozzles Turn off the HP All-in-One Shop for ink supplies To order print cartridges from your desktopShop for ink supplies Troubleshooting common setup issues TroubleshootingSetup troubleshooting View the Readme fileSolution Product will not turn onSolution 4 Contact HP to replace the power supply Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 5 Contact HP support for service After setting up the product, it does not print To uninstall the software and reset the product To start the installation from a Windows computerReceived a message that an Unknown Error has occurred Minimum System Checks screen appearsTo uninstall the software completely Click Selective Startup To run the Disk Cleanup utilityMore information about the Disk Cleanup utility Click the check box next to Do not show this message againTo retry the USB connection To install the softwareRed X appears on the USB connect prompt Registration screen does not appear Uninstall and reinstall the softwareTo uninstall and reinstall the software Paper jams To clear a paper jam from the rear door Information on paperClear paper jams Print quality troubleshooting Wrong, inaccurate, or bleeding colorsSolution 3 Check the paper type Solution 4 Check to see if the product is in ink-backup mode Solution 5 Check the print settingsSolution 6 Clean or replace the print catridges Ink is not filling the text or graphics completelySolution 1 Check the print settings Solution 2 Check the paper typeSolution 4 Check the print catridges Solution 5 Replace the print cartridgeSolution 1 Check the paper type Solution 2 Use a higher print quality settingPrintouts have horizontal streaks or lines Solution 3 Rotate the imageSolution 1 Make sure the paper is loaded correctly Solution 6 Replace the print cartridge Solution 4 Clean the print cartridge nozzlesSolution 5 Check the print catridges Printouts are faded or have dull colors Solution 4 Clean the glass Clean the lid backing on Clean the glass onPrintouts seem blurry or fuzzy Printouts have vertical streaks Solution 2 Use a higher quality imageSolution 3 Print the image in a smaller size Printouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedSolution 3 Ensure that the rear door is securely installed Solution 2 Wait while the ink dries Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Ink streaks on the back of the paperTo clean the rollers Solution 2 Check the print settingsSolution 3 Clean the rollers Solution 2 Align the print cartridges Solution 4 Contact HP support for serviceSolution 1 Use TrueType or OpenType fonts Text edges are jaggedEnvelopes print incorrectly Print troubleshootingSolution 1 Load the stack of envelopes correctly Solution 1 Turn on the product Solution 2 Check the envelope typeSolution 3 Tuck the flaps to avoid paper jams Product is not respondingSolution 4 Check the printer driver status Solution 2 Load paper in the input traySolution 3 Select the correct printer To check the printer driver statusSolution 8 Make sure the print carriage can move freely Solution 6 Remove all cancelled print jobs from the queueSolution 7 Clear the paper jam Product prints meaningless characters Solution 10 Reset the productSolution 1 Reset the product Nothing happens when I try to print Solution 2 Print a previously saved version of the documentSolution 4 Check the printer driver status Print troubleshooting 123 Pages in my document came out in the wrong order Solution 1 Check the printer marginsMargins are not printing as expected Solution 3 Load the stack of paper correctly To check your margin settingsSolution 2 Verify the paper size setting Solution 1 Check the margin settings Text or graphics are cut off at the edgeSolution 4 Try printing with borders Solution 2 Check the layout of the documentSolution 3 Load the stack of papers correctly To preview the print layoutSolution 3 Check the print cartridge Blank page came out while printingMemory card troubleshooting My memory card no longer works in my digital camera Solution 1 Remove and reinsert the memory cardOn button is blinking Photo light next to the memory card slots is blinkingProduct does not read the memory card Solution 2 Remove the additional memory cardSolution 1 Insert the memory card properly Solution 1 Install the product software Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera To install the product softwareSolution 2 Turn on the product Solution 3 Turn on the computerSolution 2 Place the original correctly on the glass Copy troubleshootingNothing happens when I try to copy Solution 5 Clear the paper jam Parts of the original do not appear or are cut offSolution 1 Scan, enlarge, and then print a copy Resize to Fit is not working as expectedSolution 1 Use Resize to Fit to enlarge the photo Image is cropped when I make a borderless copySolution 3 Wipe the glass and the back of the document lid Borderless copy has white space around the edges Solution 1 Scan, resize, and print the imageSolution 2 Use photo paper to make borderless copies Printout is blankScan fails Scan troubleshootingSolution 1 Turn on your computer Scan haltsScan fails because of insufficient computer memory Solution 3 Install the HP Photosmart softwareSolution 4 Start the HP Photosmart software Scanned image has incorrect page layout Scanned image is blankScanned image is incorrectly cropped Scanned image shows dotted lines instead of textSolution 3 Select the correct OCR language Solution 1 Adjust the brightness in the softwareSolution 2 Clean the glass and lid Text is incorrect or missingSolution 1 Turn on the computer ErrorsScan feature does not work Solution 2 Check the cablesCarriage jam Solution 1 Clear the paper jam from the rear doorProduct messages Solution 2 Clear the paper jam from the front Solution 3 Make sure the print carriage can move freelyPlug the power cord directly into a power outlet To reset the product Solution 5 Print a self-test reportSolution 6 Reset the product Solution 7 Contact HP support for service Carriage blocked Mechanism errorSolution 1 Clear the paper jam Memory is full Door openFirmware revision mismatch Scanner failureScan errors Solution 1 Verify if the software is installed correctlySolution 2 Refresh the Windows Device Manager To refresh the Windows Device ManagerTo check the status of the product To check that the Digital Imaging Monitor is runningCause The Digital Imaging Monitor was not running Solution 5 Check the power supply To check the power supplyTo check the USB connection Solution 7 Try scanning with Windows Image Acquisition WIA To scan using WIASolution 8 Disable the Lexbces service Computer Management screen appears To restart the serviceOn the General tab, in the Service status area, click Start Solution 9 Run the Scan Diagnostic Utility Solution 11 Check the USB chipset and controllerTo check the USB chipset and controller Turn on the product More information about using a USB hub Solution 12 Uninstall and then reinstall the software Click Selective Startup Unable to print To print a test Solution 1 Print a testSolution 2 Clear the print queue To clear the print queueSolution 3 Disconnect and reconnect the USB cable To disconnect and reconnect the USB cableTo verify that the product is set as the default printer To verify the print driverTo check if the printer is paused or offline Solution 5 Check if the printer is paused or offlineSolution 6 Clear the print queue manually To clear the print queue manuallyTo verify the software application Solution 7 Stop and restart the print spoolerTo stop and restart the print spooler To print from NotepadProduct might not be correctly installed Solution 2 Check the power cord and USB cableTo check the USB connection To uninstall and reinstall the product Solution 3 Restart the computerSolution 4 Uninstall and reinstall the product Double-clickAdd/Remove ProgramsSelect Click here to restart later Product was not foundTroubleshooting To check the USB connection Solution 3 Restart the computer Solution 1 Restart the computer Product could not find available scan destinationsSelect Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service Missing HP Photosmart SoftwareSolution 1 Install the HP Photosmart Software To install the HP Photosmart SoftwareUnreadable files. NN files could not be read Error reading or writing the fileFile messages Photos not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer File not foundGeneral user messages Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera File corruptedBorderless printing error Solution 1 Close some applications or restart your computerSolution 2 Empty the Recycle Bin on your desktop Memory card errorDisconnected Solution 2 Push the memory card all the way forwardCard access error Out of disk spaceCard is damaged Use only one card at a timeCard is inserted incorrectly Card is not fully insertedPaper upside down Paper orientation errorPaper messages Cannot load paper from input traySolution 3 Check the print settings Solution 1 Replace the rear doorSolution 2 Make sure the paper is loaded correctly Out of paperSolution 5 Clean the rollers Paper jam or misfeed Wrong paper width Power and connection messagesPaper mismatch Product not found Communication test failedTwo-way communication lost Solution 2 Connect the product to the computerImproper shutdown Print cartridge messages Low on inkCarriage stall Solution 3 Make sure the print carriage can move freely Solution 5 Print a self-test report Need alignment or alignment failed Troubleshooting Solution 5 Print cartridge might be defective Solution 3 Check if print cartridges are fully insertedSolution 4 Align newly installed print cartridges Print cartridges incorrectly installedTo make sure the print cartridges are installed correctly Non-HP cartridges installed Solution 1 Insert the print cartridges Solution 2 Remove the tape from the print cartridgesPrinting in ink-backup mode Solution 3 Remove and reinsert the print cartridgesSolution 4 Contact HP support Solution 1 Reinsert the print cartridges Print cartridges missing or not detectedSolution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridge Incompatible print cartridgesPrint cartridge is not intended for use in this product Solution 1 Check the print cartridgeSolution 2 Contact HP support for service Print cartridges in wrong slotTo make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Original HP ink has been depleted Previously used genuine HP cartridge installedGeneral printer error HP warranty and support WarrantyBefore you call HP customer support Phone support period Placing a call After the phone support periodHP Quick Exchange Service Japan Prepare the product for shipment HP warranty and support Specifications Technical informationEnvironmental product stewardship program Plastics Material safety data sheetsPaper use Recycling programTechnical information Environmental product stewardship program 231 Regulatory notices Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany Regulatory notices 235 Chapter Symbols/Numerics Index238 239 240

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