HP C4472 Product could not find available scan destinations, Solution 1 Restart the computer

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Troubleshooting

Chapter 13

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product.

8.If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present.

CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.

•HP Imaging device functions

•HP Document Viewer

•HP Photosmart Essential

•HP Image Zone

•HP Photo and imaging gallery

•HP Photosmart, Officejet, Deskjet, (with product name and software version number)

•HP Software update

•HP Share to web

•HP Solution Center

•HP Director

•HP Memories Disk Greeting Card Creator 32

Cause: There might have been a problem when you originally installed the HP Photosmart Software.

Product could not find available scan destinations

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Restart the computer

•Solution 2: Uninstall and reinstall the HP Photosmart Software

Solution 1: Restart the computer

Solution: Restart the computer.

Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer.

If this did not solve the issue, try the next solution.

Solution 2: Uninstall and reinstall the HP Photosmart Software

Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product.

To uninstall and reinstall the software

1.On the Windows taskbar, click Start, Settings, Control Panel.

2.Double-clickAdd/Remove Programs.

178 Troubleshooting

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Contents Windows Help HP Photosmart C4400 All-in- One series Page Contents HP warranty and support TroubleshootingMaintain the HP All-in-One Technical informationHP Photosmart C4400 All-in- One series Help OneHP Photosmart seriesC4400 HelpAll- HP All-in-One at a glance HP All-in-One overviewOne overview Control panel buttonsSettings Menu Default MenuMenu overview Use the HP Photosmart SoftwareOne overview Find more information Setup GuideFind more information How do I? How do Connection information To enable printer sharing on a Windows computerSupported connection types Use printer sharingConnection information Load originals Load originals and load paperTo load an original on the glass To load a thick publication on the glass Choose papers for printing and copying Recommended papers for printing and copying Recommended papers for printing only Load paper Additional papers to avoid when copyingPapers to avoid Load full-size paper or small-size photo paperTo load full-size paper Related topics To load small-size photo paper in the input trayTo load index cards in the input tray Load index cardsTo load envelopes Load envelopesLoad other types of paper Avoid paper jams Clear paper jams on Load originals and load paper Print from a software application Print from your computerTo print from a software application Change the print settings for the current job Make the HP All-in-One the default printerSet the paper size To set the paper sizeSet the paper type for printing View the print resolutionTo set the paper type for printing Change the print speed or quality To view the print resolutionChange the page orientation To select a print speed or qualityChange the saturation, brightness, or color tone Scale the document sizePreview your print job To change the default print settings Change the default print settingsPrinting shortcuts To preview your print jobDelete printing shortcuts Create printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabPrint a borderless image Perform special print jobsTo print a borderless image Print a photo on photo paperOff applies no HP Real Life Technologies to the image To print a photo on photo paperTo print in Maximum dpi mode Print using Maximum dpiTo print on both sides Print on both sidesTo print a multiple-page document as a booklet Print a multiple-page document as a bookletLeft-edge binding for left-to-right languages Print multiple pages on a single sheetTo print multiple pages on a single sheet Print a multiple-page document in reverse orderTo print a multiple-page document in reverse order To reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint a group of addresses on labels or envelopes Print on transparenciesTo print on transparencies To print a group of addresses on labels or envelopesPrint a poster Expand Document Options, and then expand Printer FeaturesPrint a Web To print a posterTo print a Web Stop a print jobTo stop a print job from the product To stop a print job from the computerPrint Insert a memory card Use the photo featuresPrint small-size photos Print photosTo insert a memory card To print one or more small-size photosPrint enlargements Press SettingsTo print an enlargement of a photo Print camera-selected Dpof photos Print photos from the HP Photosmart SoftwareTo print photos To print camera-selected photos using the Dpof standard Edit photos using your computerSave photos to your computer To save photosTo share photos Share photos with friends and relativesMake a copy Use the copy featuresTo make a copy from the control panel Make multiple copies of the same original Change the copy settings for the current jobTo change the copy quality Change copy speed or qualityMake a borderless copy of a photo Perform special copy jobsPerform special copy jobs To resize a document from the control panel Resize an original to fit onto letter or A4 paperTo stop copying Stop copyingUse the copy features Make reprints of your photos Use the scan featuresTo reprint an original photo Scan an image or document To scan to a computer Edit a scanned imageStop scanning Edit a scanned documentTo stop scanning Clean the exterior Clean the HP All-in-OneClean the glass Maintain the HP All-in-OneTo clean the glass Clean the lid backingTo clean the lid backing Work with print cartridges Print a self-test reportTo print a self-test report Check the estimated ink levels Handle the print cartridgesTo check the ink levels from the HP Photosmart Software Replace the print cartridgesPrinter Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combinationTo replace the print cartridges Maintain the HP All-in-One One Use the print cartridge protector Use a photo print cartridgeSurface Remedy Remove ink from your skin and clothingAdvanced print cartridge maintenance Ink-backup modeInk-backup mode output Exit ink-backup modeAlign the print cartridges To align newly installed print cartridgesClean the print cartridges To clean the print cartridge contacts Clean the print cartridge contactsMaintain the HP All-in-One Clean the area around the ink nozzles To clean the area around the ink nozzles Turn off the HP All-in-One To order print cartridges from your desktop Shop for ink suppliesShop for ink supplies Setup troubleshooting TroubleshootingTroubleshooting common setup issues View the Readme fileProduct will not turn on SolutionSolution 3 Press the On button more slowly Solution 2 Reset the productSolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for service After setting up the product, it does not print Received a message that an Unknown Error has occurred To start the installation from a Windows computerTo uninstall the software and reset the product Minimum System Checks screen appearsTo uninstall the software completely More information about the Disk Cleanup utility To run the Disk Cleanup utilityClick Selective Startup Click the check box next to Do not show this message againRed X appears on the USB connect prompt To install the softwareTo retry the USB connection To uninstall and reinstall the software Uninstall and reinstall the softwareRegistration screen does not appear Paper jams Clear paper jams Information on paperTo clear a paper jam from the rear door Wrong, inaccurate, or bleeding colors Print quality troubleshootingSolution 3 Check the paper type Solution 5 Check the print settings Solution 4 Check to see if the product is in ink-backup modeInk is not filling the text or graphics completely Solution 6 Clean or replace the print catridgesSolution 2 Check the paper type Solution 1 Check the print settingsSolution 5 Replace the print cartridge Solution 4 Check the print catridgesSolution 2 Use a higher print quality setting Solution 1 Check the paper typeSolution 1 Make sure the paper is loaded correctly Solution 3 Rotate the imagePrintouts have horizontal streaks or lines Solution 5 Check the print catridges Solution 4 Clean the print cartridge nozzlesSolution 6 Replace the print cartridge Printouts are faded or have dull colors Clean the lid backing on Clean the glass on Solution 4 Clean the glassPrintouts seem blurry or fuzzy Solution 3 Print the image in a smaller size Solution 2 Use a higher quality imagePrintouts have vertical streaks Solution 3 Ensure that the rear door is securely installed Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed To remove excess ink using plain paper Solution 1 Print on a page of plain paperSolution 2 Wait while the ink dries Ink streaks on the back of the paperSolution 3 Clean the rollers Solution 2 Check the print settingsTo clean the rollers Solution 1 Use TrueType or OpenType fonts Solution 4 Contact HP support for serviceSolution 2 Align the print cartridges Text edges are jaggedSolution 1 Load the stack of envelopes correctly Print troubleshootingEnvelopes print incorrectly Solution 3 Tuck the flaps to avoid paper jams Solution 2 Check the envelope typeSolution 1 Turn on the product Product is not respondingSolution 3 Select the correct printer Solution 2 Load paper in the input traySolution 4 Check the printer driver status To check the printer driver statusSolution 7 Clear the paper jam Solution 6 Remove all cancelled print jobs from the queueSolution 8 Make sure the print carriage can move freely Solution 1 Reset the product Solution 10 Reset the productProduct prints meaningless characters Solution 2 Print a previously saved version of the document Nothing happens when I try to printSolution 4 Check the printer driver status Print troubleshooting 123 Margins are not printing as expected Solution 1 Check the printer marginsPages in my document came out in the wrong order Solution 2 Verify the paper size setting To check your margin settingsSolution 3 Load the stack of paper correctly Text or graphics are cut off at the edge Solution 1 Check the margin settingsSolution 3 Load the stack of papers correctly Solution 2 Check the layout of the documentSolution 4 Try printing with borders To preview the print layoutBlank page came out while printing Solution 3 Check the print cartridgeMemory card troubleshooting On button is blinking Solution 1 Remove and reinsert the memory cardMy memory card no longer works in my digital camera Photo light next to the memory card slots is blinkingSolution 1 Insert the memory card properly Solution 2 Remove the additional memory cardProduct does not read the memory card Solution 4 Reformat the memory card in your digital camera Solution 3 Remove the additional memory cardSolution 1 Install the product software To install the product softwareSolution 3 Turn on the computer Solution 2 Turn on the productNothing happens when I try to copy Copy troubleshootingSolution 2 Place the original correctly on the glass Parts of the original do not appear or are cut off Solution 5 Clear the paper jamResize to Fit is not working as expected Solution 1 Scan, enlarge, and then print a copySolution 3 Wipe the glass and the back of the document lid Image is cropped when I make a borderless copySolution 1 Use Resize to Fit to enlarge the photo Solution 2 Use photo paper to make borderless copies Solution 1 Scan, resize, and print the imageBorderless copy has white space around the edges Printout is blankSolution 1 Turn on your computer Scan troubleshootingScan fails Scan haltsSolution 4 Start the HP Photosmart software Solution 3 Install the HP Photosmart softwareScan fails because of insufficient computer memory Scanned image is incorrectly cropped Scanned image is blankScanned image has incorrect page layout Scanned image shows dotted lines instead of textSolution 2 Clean the glass and lid Solution 1 Adjust the brightness in the softwareSolution 3 Select the correct OCR language Text is incorrect or missingScan feature does not work ErrorsSolution 1 Turn on the computer Solution 2 Check the cablesProduct messages Solution 1 Clear the paper jam from the rear doorCarriage jam Solution 3 Make sure the print carriage can move freely Solution 2 Clear the paper jam from the frontPlug the power cord directly into a power outlet Solution 6 Reset the product Solution 5 Print a self-test reportTo reset the product Solution 7 Contact HP support for service Solution 1 Clear the paper jam Mechanism errorCarriage blocked Firmware revision mismatch Door openMemory is full Scanner failureSolution 1 Verify if the software is installed correctly Scan errorsTo refresh the Windows Device Manager Solution 2 Refresh the Windows Device ManagerCause The Digital Imaging Monitor was not running To check that the Digital Imaging Monitor is runningTo check the status of the product To check the power supply Solution 5 Check the power supplyTo check the USB connection To scan using WIA Solution 7 Try scanning with Windows Image Acquisition WIASolution 8 Disable the Lexbces service On the General tab, in the Service status area, click Start To restart the serviceComputer Management screen appears Solution 11 Check the USB chipset and controller Solution 9 Run the Scan Diagnostic UtilityTo check the USB chipset and controller Turn on the product More information about using a USB hub Solution 12 Uninstall and then reinstall the software Click Selective Startup Unable to print Solution 2 Clear the print queue Solution 1 Print a testTo print a test To clear the print queueTo disconnect and reconnect the USB cable Solution 3 Disconnect and reconnect the USB cableTo verify the print driver To verify that the product is set as the default printerSolution 6 Clear the print queue manually Solution 5 Check if the printer is paused or offlineTo check if the printer is paused or offline To clear the print queue manuallyTo stop and restart the print spooler Solution 7 Stop and restart the print spoolerTo verify the software application To print from NotepadSolution 2 Check the power cord and USB cable Product might not be correctly installedTo check the USB connection Solution 4 Uninstall and reinstall the product Solution 3 Restart the computerTo uninstall and reinstall the product Double-clickAdd/Remove ProgramsProduct was not found Select Click here to restart laterTroubleshooting To check the USB connection Solution 3 Restart the computer Product could not find available scan destinations Solution 1 Restart the computerSelect Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Missing HP Photosmart Software Solution 6 Contact HP support for serviceTo install the HP Photosmart Software Solution 1 Install the HP Photosmart SoftwareFile messages Error reading or writing the fileUnreadable files. NN files could not be read Solution 2 Print photos from the computer Solution 1 Reinsert the memory cardPhotos not found File not foundSolution 2 Reformat the memory card in your digital camera Solution 1 Reinsert the memory card in the productGeneral user messages File corruptedSolution 2 Empty the Recycle Bin on your desktop Solution 1 Close some applications or restart your computerBorderless printing error Memory card errorCard access error Solution 2 Push the memory card all the way forwardDisconnected Out of disk spaceCard is inserted incorrectly Use only one card at a timeCard is damaged Card is not fully insertedPaper messages Paper orientation errorPaper upside down Cannot load paper from input traySolution 2 Make sure the paper is loaded correctly Solution 1 Replace the rear doorSolution 3 Check the print settings Out of paperSolution 5 Clean the rollers Paper jam or misfeed Paper mismatch Power and connection messagesWrong paper width Communication test failed Product not foundImproper shutdown Solution 2 Connect the product to the computerTwo-way communication lost Low on ink Print cartridge messagesCarriage stall Solution 3 Make sure the print carriage can move freely Solution 5 Print a self-test report Need alignment or alignment failed Troubleshooting Solution 4 Align newly installed print cartridges Solution 3 Check if print cartridges are fully insertedSolution 5 Print cartridge might be defective Print cartridges incorrectly installedTo make sure the print cartridges are installed correctly Non-HP cartridges installed Solution 2 Remove the tape from the print cartridges Solution 1 Insert the print cartridgesSolution 4 Contact HP support Solution 3 Remove and reinsert the print cartridgesPrinting in ink-backup mode Print cartridges missing or not detected Solution 1 Reinsert the print cartridgesSolution 2 Clean the print cartridge contacts Incompatible print cartridges Solution 3 Replace the print cartridgeSolution 2 Contact HP support for service Solution 1 Check the print cartridgePrint cartridge is not intended for use in this product Print cartridges in wrong slotTo make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts General printer error Previously used genuine HP cartridge installedOriginal HP ink has been depleted Warranty HP warranty and supportBefore you call HP customer support After the phone support period Phone support period Placing a callHP Quick Exchange Service Japan Prepare the product for shipment HP warranty and support Technical information SpecificationsEnvironmental product stewardship program Paper use Material safety data sheetsPlastics Recycling programTechnical information Environmental product stewardship program 231 Regulatory model identification number Regulatory noticesVcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany Regulatory notices 235 Chapter Index Symbols/Numerics238 239 240

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