HP C4440, C4485, C4472, C4435 Solution 3 Replace the print cartridge, Incompatible print cartridges

Page 215

Troubleshooting

Chapter 13

Make sure you have the following materials available:

•Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning print cartridges.

•Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges).

CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the product.

For more information, see:

“Clean the print cartridge contacts ” on page 80

Cause: The print cartridge contacts needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 3: Replace the print cartridge

Solution: Replace the indicated print cartridge. You can also remove the indicated print cartridge and print using ink-backup mode.

NOTE: During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card).

Check to see if your print cartridge is still under warranty and end of warranty date has not been reached.

•If the end of warranty date has been reached, purchase a new print cartridge.

•If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

For more information, see:

“Print cartridge warranty information” on page 221

Cause: The print cartridge was damaged.

Incompatible print cartridges

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Check the print cartridge

•Solution 2: Contact HP support for service

212 Troubleshooting

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Contents Windows Help HP Photosmart C4400 All-in- One series Page Contents Technical information TroubleshootingHP warranty and support Maintain the HP All-in-OneHP Photosmart C4400 All-in- One series Help OneHP Photosmart seriesC4400 HelpAll- HP All-in-One at a glance HP All-in-One overviewOne overview Control panel buttonsUse the HP Photosmart Software Default MenuSettings Menu Menu overviewOne overview Find more information Setup GuideFind more information How do I? How do Use printer sharing To enable printer sharing on a Windows computerConnection information Supported connection typesConnection information To load an original on the glass Load originals and load paperLoad originals To load a thick publication on the glass Choose papers for printing and copying Recommended papers for printing and copying Recommended papers for printing only Load full-size paper or small-size photo paper Additional papers to avoid when copyingLoad paper Papers to avoidTo load full-size paper Related topics To load small-size photo paper in the input trayTo load index cards in the input tray Load index cardsTo load envelopes Load envelopesLoad other types of paper Avoid paper jams Clear paper jams on Load originals and load paper To print from a software application Print from your computerPrint from a software application To set the paper size Make the HP All-in-One the default printerChange the print settings for the current job Set the paper sizeTo set the paper type for printing View the print resolutionSet the paper type for printing To select a print speed or quality To view the print resolutionChange the print speed or quality Change the page orientationPreview your print job Scale the document sizeChange the saturation, brightness, or color tone To preview your print job Change the default print settingsTo change the default print settings Printing shortcutsClick the Printing Shortcuts tab Create printing shortcutsDelete printing shortcuts To create a printing shortcutPrint a borderless image Perform special print jobsTo print a borderless image Print a photo on photo paperOff applies no HP Real Life Technologies to the image To print a photo on photo paperTo print in Maximum dpi mode Print using Maximum dpiTo print on both sides Print on both sidesTo print a multiple-page document as a booklet Print a multiple-page document as a bookletLeft-edge binding for left-to-right languages Print multiple pages on a single sheetTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderTo print multiple pages on a single sheet To reverse an image for iron-on transfers Reverse an image for iron-on transfersTo print a group of addresses on labels or envelopes Print on transparenciesPrint a group of addresses on labels or envelopes To print on transparenciesTo print a poster Expand Document Options, and then expand Printer FeaturesPrint a poster Print a WebTo stop a print job from the computer Stop a print jobTo print a Web To stop a print job from the productPrint Insert a memory card Use the photo featuresTo print one or more small-size photos Print photosPrint small-size photos To insert a memory cardTo print an enlargement of a photo Press SettingsPrint enlargements To print photos Print photos from the HP Photosmart SoftwarePrint camera-selected Dpof photos To save photos Edit photos using your computerTo print camera-selected photos using the Dpof standard Save photos to your computerTo share photos Share photos with friends and relativesTo make a copy from the control panel Use the copy featuresMake a copy Make multiple copies of the same original Change the copy settings for the current jobTo change the copy quality Change copy speed or qualityMake a borderless copy of a photo Perform special copy jobsPerform special copy jobs To resize a document from the control panel Resize an original to fit onto letter or A4 paperTo stop copying Stop copyingUse the copy features To reprint an original photo Use the scan featuresMake reprints of your photos Scan an image or document To scan to a computer Edit a scanned imageTo stop scanning Edit a scanned documentStop scanning Maintain the HP All-in-One Clean the HP All-in-OneClean the exterior Clean the glassTo clean the lid backing Clean the lid backingTo clean the glass To print a self-test report Print a self-test reportWork with print cartridges Check the estimated ink levels Handle the print cartridgesChoose the right cartridge combination Replace the print cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabTo replace the print cartridges Maintain the HP All-in-One One Use the print cartridge protector Use a photo print cartridgeSurface Remedy Remove ink from your skin and clothingExit ink-backup mode Ink-backup modeAdvanced print cartridge maintenance Ink-backup mode outputAlign the print cartridges To align newly installed print cartridgesClean the print cartridges To clean the print cartridge contacts Clean the print cartridge contactsMaintain the HP All-in-One Clean the area around the ink nozzles To clean the area around the ink nozzles Turn off the HP All-in-One To order print cartridges from your desktop Shop for ink suppliesShop for ink supplies View the Readme file TroubleshootingSetup troubleshooting Troubleshooting common setup issuesProduct will not turn on SolutionSolution 4 Contact HP to replace the power supply Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 5 Contact HP support for service After setting up the product, it does not print Minimum System Checks screen appears To start the installation from a Windows computerReceived a message that an Unknown Error has occurred To uninstall the software and reset the productTo uninstall the software completely Click the check box next to Do not show this message again To run the Disk Cleanup utilityMore information about the Disk Cleanup utility Click Selective StartupTo retry the USB connection To install the softwareRed X appears on the USB connect prompt Registration screen does not appear Uninstall and reinstall the softwareTo uninstall and reinstall the software Paper jams To clear a paper jam from the rear door Information on paperClear paper jams Wrong, inaccurate, or bleeding colors Print quality troubleshootingSolution 3 Check the paper type Solution 5 Check the print settings Solution 4 Check to see if the product is in ink-backup modeInk is not filling the text or graphics completely Solution 6 Clean or replace the print catridgesSolution 2 Check the paper type Solution 1 Check the print settingsSolution 5 Replace the print cartridge Solution 4 Check the print catridgesSolution 2 Use a higher print quality setting Solution 1 Check the paper typePrintouts have horizontal streaks or lines Solution 3 Rotate the imageSolution 1 Make sure the paper is loaded correctly Solution 6 Replace the print cartridge Solution 4 Clean the print cartridge nozzlesSolution 5 Check the print catridges Printouts are faded or have dull colors Clean the lid backing on Clean the glass on Solution 4 Clean the glassPrintouts seem blurry or fuzzy Printouts have vertical streaks Solution 2 Use a higher quality imageSolution 3 Print the image in a smaller size Printouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedSolution 3 Ensure that the rear door is securely installed Ink streaks on the back of the paper Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Solution 2 Wait while the ink driesTo clean the rollers Solution 2 Check the print settingsSolution 3 Clean the rollers Text edges are jagged Solution 4 Contact HP support for serviceSolution 1 Use TrueType or OpenType fonts Solution 2 Align the print cartridgesEnvelopes print incorrectly Print troubleshootingSolution 1 Load the stack of envelopes correctly Product is not responding Solution 2 Check the envelope typeSolution 3 Tuck the flaps to avoid paper jams Solution 1 Turn on the productTo check the printer driver status Solution 2 Load paper in the input traySolution 3 Select the correct printer Solution 4 Check the printer driver statusSolution 8 Make sure the print carriage can move freely Solution 6 Remove all cancelled print jobs from the queueSolution 7 Clear the paper jam Product prints meaningless characters Solution 10 Reset the productSolution 1 Reset the product Solution 2 Print a previously saved version of the document Nothing happens when I try to printSolution 4 Check the printer driver status Print troubleshooting 123 Pages in my document came out in the wrong order Solution 1 Check the printer marginsMargins are not printing as expected Solution 3 Load the stack of paper correctly To check your margin settingsSolution 2 Verify the paper size setting Text or graphics are cut off at the edge Solution 1 Check the margin settingsTo preview the print layout Solution 2 Check the layout of the documentSolution 3 Load the stack of papers correctly Solution 4 Try printing with bordersBlank page came out while printing Solution 3 Check the print cartridgeMemory card troubleshooting Photo light next to the memory card slots is blinking Solution 1 Remove and reinsert the memory cardOn button is blinking My memory card no longer works in my digital cameraProduct does not read the memory card Solution 2 Remove the additional memory cardSolution 1 Insert the memory card properly To install the product software Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera Solution 1 Install the product softwareSolution 3 Turn on the computer Solution 2 Turn on the productSolution 2 Place the original correctly on the glass Copy troubleshootingNothing happens when I try to copy Parts of the original do not appear or are cut off Solution 5 Clear the paper jamResize to Fit is not working as expected Solution 1 Scan, enlarge, and then print a copySolution 1 Use Resize to Fit to enlarge the photo Image is cropped when I make a borderless copySolution 3 Wipe the glass and the back of the document lid Printout is blank Solution 1 Scan, resize, and print the imageSolution 2 Use photo paper to make borderless copies Borderless copy has white space around the edgesScan halts Scan troubleshootingSolution 1 Turn on your computer Scan failsScan fails because of insufficient computer memory Solution 3 Install the HP Photosmart softwareSolution 4 Start the HP Photosmart software Scanned image shows dotted lines instead of text Scanned image is blankScanned image is incorrectly cropped Scanned image has incorrect page layoutText is incorrect or missing Solution 1 Adjust the brightness in the softwareSolution 2 Clean the glass and lid Solution 3 Select the correct OCR languageSolution 2 Check the cables ErrorsScan feature does not work Solution 1 Turn on the computerCarriage jam Solution 1 Clear the paper jam from the rear doorProduct messages Solution 3 Make sure the print carriage can move freely Solution 2 Clear the paper jam from the frontPlug the power cord directly into a power outlet To reset the product Solution 5 Print a self-test reportSolution 6 Reset the product Solution 7 Contact HP support for service Carriage blocked Mechanism errorSolution 1 Clear the paper jam Scanner failure Door openFirmware revision mismatch Memory is fullSolution 1 Verify if the software is installed correctly Scan errorsTo refresh the Windows Device Manager Solution 2 Refresh the Windows Device ManagerTo check the status of the product To check that the Digital Imaging Monitor is runningCause The Digital Imaging Monitor was not running To check the power supply Solution 5 Check the power supplyTo check the USB connection To scan using WIA Solution 7 Try scanning with Windows Image Acquisition WIASolution 8 Disable the Lexbces service Computer Management screen appears To restart the serviceOn the General tab, in the Service status area, click Start Solution 11 Check the USB chipset and controller Solution 9 Run the Scan Diagnostic UtilityTo check the USB chipset and controller Turn on the product More information about using a USB hub Solution 12 Uninstall and then reinstall the software Click Selective Startup Unable to print To clear the print queue Solution 1 Print a testSolution 2 Clear the print queue To print a testTo disconnect and reconnect the USB cable Solution 3 Disconnect and reconnect the USB cableTo verify the print driver To verify that the product is set as the default printerTo clear the print queue manually Solution 5 Check if the printer is paused or offlineSolution 6 Clear the print queue manually To check if the printer is paused or offlineTo print from Notepad Solution 7 Stop and restart the print spoolerTo stop and restart the print spooler To verify the software applicationSolution 2 Check the power cord and USB cable Product might not be correctly installedTo check the USB connection Double-clickAdd/Remove Programs Solution 3 Restart the computerSolution 4 Uninstall and reinstall the product To uninstall and reinstall the productProduct was not found Select Click here to restart laterTroubleshooting To check the USB connection Solution 3 Restart the computer Product could not find available scan destinations Solution 1 Restart the computerSelect Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Missing HP Photosmart Software Solution 6 Contact HP support for serviceTo install the HP Photosmart Software Solution 1 Install the HP Photosmart SoftwareUnreadable files. NN files could not be read Error reading or writing the fileFile messages File not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer Photos not foundFile corrupted Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera General user messagesMemory card error Solution 1 Close some applications or restart your computerSolution 2 Empty the Recycle Bin on your desktop Borderless printing errorOut of disk space Solution 2 Push the memory card all the way forwardCard access error DisconnectedCard is not fully inserted Use only one card at a timeCard is inserted incorrectly Card is damagedCannot load paper from input tray Paper orientation errorPaper messages Paper upside downOut of paper Solution 1 Replace the rear doorSolution 2 Make sure the paper is loaded correctly Solution 3 Check the print settingsSolution 5 Clean the rollers Paper jam or misfeed Wrong paper width Power and connection messagesPaper mismatch Communication test failed Product not foundTwo-way communication lost Solution 2 Connect the product to the computerImproper shutdown Low on ink Print cartridge messagesCarriage stall Solution 3 Make sure the print carriage can move freely Solution 5 Print a self-test report Need alignment or alignment failed Troubleshooting Print cartridges incorrectly installed Solution 3 Check if print cartridges are fully insertedSolution 4 Align newly installed print cartridges Solution 5 Print cartridge might be defectiveTo make sure the print cartridges are installed correctly Non-HP cartridges installed Solution 2 Remove the tape from the print cartridges Solution 1 Insert the print cartridgesPrinting in ink-backup mode Solution 3 Remove and reinsert the print cartridgesSolution 4 Contact HP support Print cartridges missing or not detected Solution 1 Reinsert the print cartridgesSolution 2 Clean the print cartridge contacts Incompatible print cartridges Solution 3 Replace the print cartridgePrint cartridges in wrong slot Solution 1 Check the print cartridgeSolution 2 Contact HP support for service Print cartridge is not intended for use in this productTo make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Original HP ink has been depleted Previously used genuine HP cartridge installedGeneral printer error Warranty HP warranty and supportBefore you call HP customer support After the phone support period Phone support period Placing a callHP Quick Exchange Service Japan Prepare the product for shipment HP warranty and support Technical information SpecificationsEnvironmental product stewardship program Recycling program Material safety data sheetsPaper use PlasticsTechnical information Environmental product stewardship program 231 Regulatory model identification number Regulatory noticesVcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany Regulatory notices 235 Chapter Index Symbols/Numerics238 239 240

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