HP C4485, C4472 Solution 1 Check the print cartridge, Solution 2 Contact HP support for service

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Solution 1: Check the print cartridge

Solution: Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product.

If you are using print cartridges that are not compatible with the product, replace the indicated print cartridges with print cartridges that are compatible.

If it appears that you are using the correct print cartridges, proceed to the next solution.

For more information, see:

“Replace the print cartridges” on page 71

Cause: The indicated print cartridges were not compatible with the product. If this did not solve the issue, try the next solution.

Solution 2: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for technical support.

Cause: The print cartridges were not intended for use in this product.

Print cartridge is not intended for use in this product

Solution: Contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The print cartridge was not intended for use in this product.

Print cartridges in wrong slot

Solution: Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place.

Troubleshooting

Errors 213

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Contents Windows Help HP Photosmart C4400 All-in- One series Page Contents Troubleshooting HP warranty and supportMaintain the HP All-in-One Technical informationHP Photosmart C4400 All-in- One series Help OneHP Photosmart seriesC4400 HelpAll- HP All-in-One overview HP All-in-One at a glanceControl panel buttons One overviewDefault Menu Settings MenuMenu overview Use the HP Photosmart SoftwareOne overview Setup Guide Find more informationFind more information How do I? How do To enable printer sharing on a Windows computer Connection informationSupported connection types Use printer sharingConnection information Load originals and load paper Load originalsTo load an original on the glass To load a thick publication on the glass Choose papers for printing and copying Recommended papers for printing and copying Recommended papers for printing only Additional papers to avoid when copying Load paperPapers to avoid Load full-size paper or small-size photo paperTo load full-size paper To load small-size photo paper in the input tray Related topicsLoad index cards To load index cards in the input trayLoad envelopes To load envelopesLoad other types of paper Avoid paper jams Clear paper jams on Load originals and load paper Print from your computer Print from a software applicationTo print from a software application Make the HP All-in-One the default printer Change the print settings for the current jobSet the paper size To set the paper sizeView the print resolution Set the paper type for printingTo set the paper type for printing To view the print resolution Change the print speed or qualityChange the page orientation To select a print speed or qualityScale the document size Change the saturation, brightness, or color tonePreview your print job Change the default print settings To change the default print settingsPrinting shortcuts To preview your print jobCreate printing shortcuts Delete printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabPerform special print jobs Print a borderless imagePrint a photo on photo paper To print a borderless imageTo print a photo on photo paper Off applies no HP Real Life Technologies to the imagePrint using Maximum dpi To print in Maximum dpi modePrint on both sides To print on both sidesPrint a multiple-page document as a booklet To print a multiple-page document as a bookletPrint multiple pages on a single sheet Left-edge binding for left-to-right languagesPrint a multiple-page document in reverse order To print multiple pages on a single sheetTo print a multiple-page document in reverse order Reverse an image for iron-on transfers To reverse an image for iron-on transfersPrint on transparencies Print a group of addresses on labels or envelopesTo print on transparencies To print a group of addresses on labels or envelopesExpand Document Options, and then expand Printer Features Print a posterPrint a Web To print a posterStop a print job To print a WebTo stop a print job from the product To stop a print job from the computerPrint Use the photo features Insert a memory cardPrint photos Print small-size photosTo insert a memory card To print one or more small-size photosPress Settings Print enlargementsTo print an enlargement of a photo Print photos from the HP Photosmart Software Print camera-selected Dpof photosTo print photos Edit photos using your computer To print camera-selected photos using the Dpof standardSave photos to your computer To save photosShare photos with friends and relatives To share photosUse the copy features Make a copyTo make a copy from the control panel Change the copy settings for the current job Make multiple copies of the same originalChange copy speed or quality To change the copy qualityPerform special copy jobs Make a borderless copy of a photoPerform special copy jobs Resize an original to fit onto letter or A4 paper To resize a document from the control panelStop copying To stop copyingUse the copy features Use the scan features Make reprints of your photosTo reprint an original photo Scan an image or document Edit a scanned image To scan to a computerEdit a scanned document Stop scanningTo stop scanning Clean the HP All-in-One Clean the exteriorClean the glass Maintain the HP All-in-OneClean the lid backing To clean the glassTo clean the lid backing Print a self-test report Work with print cartridgesTo print a self-test report Handle the print cartridges Check the estimated ink levelsReplace the print cartridges To check the ink levels from the HP Photosmart SoftwarePrinter Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combinationTo replace the print cartridges Maintain the HP All-in-One One Use a photo print cartridge Use the print cartridge protectorRemove ink from your skin and clothing Surface RemedyInk-backup mode Advanced print cartridge maintenanceInk-backup mode output Exit ink-backup modeTo align newly installed print cartridges Align the print cartridgesClean the print cartridges Clean the print cartridge contacts To clean the print cartridge contactsMaintain the HP All-in-One Clean the area around the ink nozzles To clean the area around the ink nozzles Turn off the HP All-in-One Shop for ink supplies To order print cartridges from your desktopShop for ink supplies Troubleshooting Setup troubleshootingTroubleshooting common setup issues View the Readme fileSolution Product will not turn onSolution 2 Reset the product Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for service After setting up the product, it does not print To start the installation from a Windows computer Received a message that an Unknown Error has occurredTo uninstall the software and reset the product Minimum System Checks screen appearsTo uninstall the software completely To run the Disk Cleanup utility More information about the Disk Cleanup utilityClick Selective Startup Click the check box next to Do not show this message againTo install the software Red X appears on the USB connect promptTo retry the USB connection Uninstall and reinstall the software To uninstall and reinstall the softwareRegistration screen does not appear Paper jams Information on paper Clear paper jamsTo clear a paper jam from the rear door Print quality troubleshooting Wrong, inaccurate, or bleeding colorsSolution 3 Check the paper type Solution 4 Check to see if the product is in ink-backup mode Solution 5 Check the print settingsSolution 6 Clean or replace the print catridges Ink is not filling the text or graphics completelySolution 1 Check the print settings Solution 2 Check the paper typeSolution 4 Check the print catridges Solution 5 Replace the print cartridgeSolution 1 Check the paper type Solution 2 Use a higher print quality settingSolution 3 Rotate the image Solution 1 Make sure the paper is loaded correctlyPrintouts have horizontal streaks or lines Solution 4 Clean the print cartridge nozzles Solution 5 Check the print catridgesSolution 6 Replace the print cartridge Printouts are faded or have dull colors Solution 4 Clean the glass Clean the lid backing on Clean the glass onPrintouts seem blurry or fuzzy Solution 2 Use a higher quality image Solution 3 Print the image in a smaller sizePrintouts have vertical streaks Solution 2 Make sure only one type of paper is loaded Solution 3 Ensure that the rear door is securely installedPrintouts are slanted or skewed Solution 1 Print on a page of plain paper To remove excess ink using plain paperSolution 2 Wait while the ink dries Ink streaks on the back of the paperSolution 2 Check the print settings Solution 3 Clean the rollersTo clean the rollers Solution 4 Contact HP support for service Solution 1 Use TrueType or OpenType fontsSolution 2 Align the print cartridges Text edges are jaggedPrint troubleshooting Solution 1 Load the stack of envelopes correctlyEnvelopes print incorrectly Solution 2 Check the envelope type Solution 3 Tuck the flaps to avoid paper jamsSolution 1 Turn on the product Product is not respondingSolution 2 Load paper in the input tray Solution 3 Select the correct printerSolution 4 Check the printer driver status To check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jamSolution 8 Make sure the print carriage can move freely Solution 10 Reset the product Solution 1 Reset the productProduct prints meaningless characters Nothing happens when I try to print Solution 2 Print a previously saved version of the documentSolution 4 Check the printer driver status Print troubleshooting 123 Solution 1 Check the printer margins Margins are not printing as expectedPages in my document came out in the wrong order To check your margin settings Solution 2 Verify the paper size settingSolution 3 Load the stack of paper correctly Solution 1 Check the margin settings Text or graphics are cut off at the edgeSolution 2 Check the layout of the document Solution 3 Load the stack of papers correctlySolution 4 Try printing with borders To preview the print layoutSolution 3 Check the print cartridge Blank page came out while printingMemory card troubleshooting Solution 1 Remove and reinsert the memory card On button is blinkingMy memory card no longer works in my digital camera Photo light next to the memory card slots is blinkingSolution 2 Remove the additional memory card Solution 1 Insert the memory card properlyProduct does not read the memory card Solution 3 Remove the additional memory card Solution 4 Reformat the memory card in your digital cameraSolution 1 Install the product software To install the product softwareSolution 2 Turn on the product Solution 3 Turn on the computerCopy troubleshooting Nothing happens when I try to copySolution 2 Place the original correctly on the glass Solution 5 Clear the paper jam Parts of the original do not appear or are cut offSolution 1 Scan, enlarge, and then print a copy Resize to Fit is not working as expectedImage is cropped when I make a borderless copy Solution 3 Wipe the glass and the back of the document lidSolution 1 Use Resize to Fit to enlarge the photo Solution 1 Scan, resize, and print the image Solution 2 Use photo paper to make borderless copiesBorderless copy has white space around the edges Printout is blankScan troubleshooting Solution 1 Turn on your computerScan fails Scan haltsSolution 3 Install the HP Photosmart software Solution 4 Start the HP Photosmart softwareScan fails because of insufficient computer memory Scanned image is blank Scanned image is incorrectly croppedScanned image has incorrect page layout Scanned image shows dotted lines instead of textSolution 1 Adjust the brightness in the software Solution 2 Clean the glass and lidSolution 3 Select the correct OCR language Text is incorrect or missingErrors Scan feature does not workSolution 1 Turn on the computer Solution 2 Check the cablesSolution 1 Clear the paper jam from the rear door Product messagesCarriage jam Solution 2 Clear the paper jam from the front Solution 3 Make sure the print carriage can move freelyPlug the power cord directly into a power outlet Solution 5 Print a self-test report Solution 6 Reset the productTo reset the product Solution 7 Contact HP support for service Mechanism error Solution 1 Clear the paper jamCarriage blocked Door open Firmware revision mismatchMemory is full Scanner failureScan errors Solution 1 Verify if the software is installed correctlySolution 2 Refresh the Windows Device Manager To refresh the Windows Device ManagerTo check that the Digital Imaging Monitor is running Cause The Digital Imaging Monitor was not runningTo check the status of the product Solution 5 Check the power supply To check the power supplyTo check the USB connection Solution 7 Try scanning with Windows Image Acquisition WIA To scan using WIASolution 8 Disable the Lexbces service To restart the service On the General tab, in the Service status area, click StartComputer Management screen appears Solution 9 Run the Scan Diagnostic Utility Solution 11 Check the USB chipset and controllerTo check the USB chipset and controller Turn on the product More information about using a USB hub Solution 12 Uninstall and then reinstall the software Click Selective Startup Unable to print Solution 1 Print a test Solution 2 Clear the print queueTo print a test To clear the print queueSolution 3 Disconnect and reconnect the USB cable To disconnect and reconnect the USB cableTo verify that the product is set as the default printer To verify the print driverSolution 5 Check if the printer is paused or offline Solution 6 Clear the print queue manuallyTo check if the printer is paused or offline To clear the print queue manuallySolution 7 Stop and restart the print spooler To stop and restart the print spoolerTo verify the software application To print from NotepadProduct might not be correctly installed Solution 2 Check the power cord and USB cableTo check the USB connection Solution 3 Restart the computer Solution 4 Uninstall and reinstall the productTo uninstall and reinstall the product Double-clickAdd/Remove ProgramsSelect Click here to restart later Product was not foundTroubleshooting To check the USB connection Solution 3 Restart the computer Solution 1 Restart the computer Product could not find available scan destinationsSelect Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service Missing HP Photosmart SoftwareSolution 1 Install the HP Photosmart Software To install the HP Photosmart SoftwareError reading or writing the file File messagesUnreadable files. NN files could not be read Solution 1 Reinsert the memory card Solution 2 Print photos from the computerPhotos not found File not foundSolution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital cameraGeneral user messages File corruptedSolution 1 Close some applications or restart your computer Solution 2 Empty the Recycle Bin on your desktopBorderless printing error Memory card errorSolution 2 Push the memory card all the way forward Card access errorDisconnected Out of disk spaceUse only one card at a time Card is inserted incorrectlyCard is damaged Card is not fully insertedPaper orientation error Paper messagesPaper upside down Cannot load paper from input traySolution 1 Replace the rear door Solution 2 Make sure the paper is loaded correctlySolution 3 Check the print settings Out of paperSolution 5 Clean the rollers Paper jam or misfeed Power and connection messages Paper mismatchWrong paper width Product not found Communication test failedSolution 2 Connect the product to the computer Improper shutdownTwo-way communication lost Print cartridge messages Low on inkCarriage stall Solution 3 Make sure the print carriage can move freely Solution 5 Print a self-test report Need alignment or alignment failed Troubleshooting Solution 3 Check if print cartridges are fully inserted Solution 4 Align newly installed print cartridgesSolution 5 Print cartridge might be defective Print cartridges incorrectly installedTo make sure the print cartridges are installed correctly Non-HP cartridges installed Solution 1 Insert the print cartridges Solution 2 Remove the tape from the print cartridgesSolution 3 Remove and reinsert the print cartridges Solution 4 Contact HP supportPrinting in ink-backup mode Solution 1 Reinsert the print cartridges Print cartridges missing or not detectedSolution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridge Incompatible print cartridgesSolution 1 Check the print cartridge Solution 2 Contact HP support for servicePrint cartridge is not intended for use in this product Print cartridges in wrong slotTo make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Previously used genuine HP cartridge installed General printer errorOriginal HP ink has been depleted HP warranty and support WarrantyBefore you call HP customer support Phone support period Placing a call After the phone support periodHP Quick Exchange Service Japan Prepare the product for shipment HP warranty and support Specifications Technical informationEnvironmental product stewardship program Material safety data sheets Paper usePlastics Recycling programTechnical information Environmental product stewardship program 231 Regulatory notices Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany Regulatory notices 235 Chapter Symbols/Numerics Index238 239 240
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