HP C4380, C4390, C4385 manual Troubleshooting and support, Uninstall and reinstall the software

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Troubleshooting and support

4 Troubleshooting and support

This chapter contains troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen Help that came with your software.

Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

3.Restart your computer.

4.Turn off the HP All-in-One, wait one minute, then restart it.

5.Reinstall the HP All-in-One software.

CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

For support contact information, see the inside back cover of this guide.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All- in-One.

To uninstall from a Windows computer and then reinstall

1.On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel).

2.Double-clickAdd/Remove Programs (or click Uninstall a program).

3.Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. Follow the onscreen instructions.

4.Disconnect the HP All-in-One from your computer.

5.Restart your computer.

NOTE: It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

6.Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.

Hardware setup troubleshooting

Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware.

The HP All-in-One will not turn on

Cause: The HP All-in-One is not properly connected to a power supply.

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Contents HP Photosmart C4380 All-in-One series Hewlett-Packard Company notices Contents HP All-in-One overview HP All-in-One at a glanceControl panel buttons HP All-in-One overviewSetup Guide Find more informationOnscreen Help Network setup Integrated wireless Wlan 802.11 network setupWhat you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 networkWireless ad hoc network setup To connect the HP All-in-OneWhat you need for an ad hoc network Create a network profile for a Windows XP computerConnect to a wireless ad hoc network Communication mode Ad Hoc Encryption enabledCreate a network profile for other operating systems Connect to additional computers on a network Manage your network settings Change basic network settings from the control panelPrint network settings Restore network defaultsPrint the wireless network test Wireless Network Test printsUse the HP All-in-One features Load originals and load paperTo load an original on the scanner glass To load full-size paperUse HP All -in One features Avoid paper jams To load 10 x 15 cm 4 x 6 inch photo paper in the input trayPrint 10 x 15 cm 4 x 6 inch photos To print one or more 10 x 15 cm 4 x 6 inch photosScan an image or document Make a copyTo scan to a computer Replace the print cartridges To make a copy from the control panelPress Start Copy Black or Start Copy Color to begin copying To replace the print cartridgesReplace the print cartridges Clean the HP All-in-One Clean the glassClean the lid backing To clean the glassTo clean the lid backing Troubleshooting and support Uninstall and reinstall the softwareHardware setup troubleshooting HP All-in-One will not turn onSolution HP All-in-One does not print Wireless setup troubleshooting Weak signalCannot connect to network during setup Invalid WEP key during wireless setupInvalid passphrase during wireless setup Printer Not Found screen appears during installationClear paper jams To clear a paper jam from the rear doorTo clear a paper jam from the front door Print cartridge troubleshooting If you have a problem, follow these steps Support processProduct specifications Technical informationSystem requirements Print cartridge yield Regulatory noticesRegulatory model identification number Warranty $UJHQWLQD
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