HP C4390, C4380, C4385 manual Solution

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Solution

•Make sure the power cord is firmly connected to both the HP All-in-One and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip.

Troubleshooting and support

1Power connection

2Power cord and adapter

3Power outlet

•If you are using a power strip, make sure the power strip is on. Or, try plugging the HP All- in-One directly into a power outlet.

•Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet.

•If you plugged the HP All-in-One into a switched outlet, make sure the switch is on. If it is switched to on but still does not work, then there might be a problem with the power outlet.

Cause: You pressed the On button too quickly.

Solution: The HP All-in-One might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the HP All-in-One to turn on. If you press the On button again during this time, you might turn the device off.

CAUTION: If the HP All-in-One still does not turn on, it might have a mechanical failure.

Unplug the HP All-in-One from the power outlet and contact HP. Go to: www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

I connected the USB cable, but I am having problems using the HP All-in-One with my computer

Cause: The USB cable was connected before the software was installed. Connecting the USB cable before prompted can cause errors.

Solution: You must first install the software that came with the HP All-in-One before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions.

Once you have installed the software, connecting your computer to the HP All-in-One with a USB cable is straightforward. Simply plug one end of the USB cable into the back of your

Hardware setup troubleshooting

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Contents HP Photosmart C4380 All-in-One series Hewlett-Packard Company notices Contents HP All-in-One at a glance HP All-in-One overviewHP All-in-One overview Control panel buttonsFind more information Setup GuideOnscreen Help Integrated wireless Wlan 802.11 network setup Network setupConnect to an integrated wireless Wlan 802.11 network What you need for an integrated wireless Wlan 802.11 networkTo connect the HP All-in-One Wireless ad hoc network setupCreate a network profile for a Windows XP computer What you need for an ad hoc networkCommunication mode Ad Hoc Encryption enabled Connect to a wireless ad hoc networkCreate a network profile for other operating systems Connect to additional computers on a network Change basic network settings from the control panel Manage your network settingsPrint network settings Restore network defaultsWireless Network Test prints Print the wireless network testLoad originals and load paper Use the HP All-in-One featuresTo load an original on the scanner glass To load full-size paperUse HP All -in One features To load 10 x 15 cm 4 x 6 inch photo paper in the input tray Avoid paper jamsTo print one or more 10 x 15 cm 4 x 6 inch photos Print 10 x 15 cm 4 x 6 inch photosMake a copy Scan an image or documentTo scan to a computer To make a copy from the control panel Replace the print cartridgesPress Start Copy Black or Start Copy Color to begin copying To replace the print cartridgesReplace the print cartridges Clean the glass Clean the HP All-in-OneTo clean the glass Clean the lid backingTo clean the lid backing Uninstall and reinstall the software Troubleshooting and supportHardware setup troubleshooting HP All-in-One will not turn onSolution HP All-in-One does not print Weak signal Wireless setup troubleshootingInvalid WEP key during wireless setup Cannot connect to network during setupInvalid passphrase during wireless setup Printer Not Found screen appears during installationTo clear a paper jam from the rear door Clear paper jamsTo clear a paper jam from the front door Print cartridge troubleshooting Support process If you have a problem, follow these stepsTechnical information Product specificationsSystem requirements Print cartridge yield Regulatory noticesRegulatory model identification number Warranty $UJHQWLQD

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