HP C4380, C4390, C4385 manual Print cartridge troubleshooting

Page 30

Troubleshooting and support

Chapter 4

2.Gently pull the paper out of the rollers.

CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.

3.Close the print cartridge door.

4.Press Start Copy Black to continue the current job.

Print cartridge troubleshooting

If you are experiencing problems with printing, you might have a problem with one of the print cartridges. For more information, see “Replace the print cartridges” on page 18 in this guide.

•Keep all print cartridges in the original sealed packages until they are needed.

•Store print cartridges at room temperature (15.6°-26.6° C or 60°-78° F).

•Do not reattach the protective tape once it has been removed from the print cartridge. Reattaching the plastic tape might damage the print cartridge. Place the print cartridge in the HP All-in-One immediately after removing the plastic tape. If this is not possible, store it in a print cartridge protector or airtight plastic container.

•HP recommends that you do not remove the print cartridges from the HP All-in-One until you have replacement print cartridges available to install.

•Turn off the HP All-in-One from the control panel. Do not turn off the device by turning off a power strip or unplugging the power cord from the HP All-in-One. If you improperly turn off the HP All-in-One, the print carriage does not return to the correct position and the print cartridges can dry out.

•Do not open the print cartridge door unless necessary. This exposes the print cartridges to air, which reduces the life of the print cartridges.

NOTE: If you leave the print cartridge door open for a long period of time, the HP All-in- One will recap the print cartridges to protect them from exposure to air.

•Clean the print cartridges when you notice a significant decrease in print quality.

TIP: You might notice a decrease in print quality if the print cartridges have not been used for a long time.

28 Troubleshooting and support

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Contents HP Photosmart C4380 All-in-One series Hewlett-Packard Company notices Contents HP All-in-One overview HP All-in-One at a glanceControl panel buttons HP All-in-One overviewSetup Guide Find more informationOnscreen Help Network setup Integrated wireless Wlan 802.11 network setupWhat you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 networkWireless ad hoc network setup To connect the HP All-in-OneWhat you need for an ad hoc network Create a network profile for a Windows XP computerConnect to a wireless ad hoc network Communication mode Ad Hoc Encryption enabledCreate a network profile for other operating systems Connect to additional computers on a network Print network settings Manage your network settingsChange basic network settings from the control panel Restore network defaultsPrint the wireless network test Wireless Network Test printsTo load an original on the scanner glass Use the HP All-in-One featuresLoad originals and load paper To load full-size paperUse HP All -in One features Avoid paper jams To load 10 x 15 cm 4 x 6 inch photo paper in the input trayPrint 10 x 15 cm 4 x 6 inch photos To print one or more 10 x 15 cm 4 x 6 inch photosScan an image or document Make a copyTo scan to a computer Press Start Copy Black or Start Copy Color to begin copying Replace the print cartridgesTo make a copy from the control panel To replace the print cartridgesReplace the print cartridges Clean the HP All-in-One Clean the glassClean the lid backing To clean the glassTo clean the lid backing Hardware setup troubleshooting Troubleshooting and supportUninstall and reinstall the software HP All-in-One will not turn onSolution HP All-in-One does not print Wireless setup troubleshooting Weak signalInvalid passphrase during wireless setup Cannot connect to network during setupInvalid WEP key during wireless setup Printer Not Found screen appears during installationClear paper jams To clear a paper jam from the rear doorTo clear a paper jam from the front door Print cartridge troubleshooting If you have a problem, follow these steps Support processSystem requirements Product specificationsTechnical information Print cartridge yield Regulatory noticesRegulatory model identification number Warranty $UJHQWLQD
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