HP C4385, C4380, C4390 manual Clear paper jams, To clear a paper jam from the rear door

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Solution: Uninstall the HP All-in-One software, and then reboot your computer. Temporarily disable anti-virus or anti-spyware applications, and then reinstall the HP All-in-One software. You can re-enable your anti-virus or anti-spyware applications after installation is complete. If you see firewall pop-up messages, you must always accept or allow the pop-up messages.

If the screen still appears, try uninstalling the HP All-in-One software, rebooting your computer, and temporarily disabling your firewall before reinstalling the HP All-in-One software. You can re-enable your firewall application after installation is complete. If you still see firewall pop-up messages, you must always accept or allow the pop-up messages.

For more information, see the documentation provided with the firewall software.

Cause: A Virtual Private Network (VPN) is preventing the HP All-in-One from accessing your computer.

Solution: Temporarily disable the VPN before proceeding with the installation.

NOTE: The HP All-in-One functionality will be limited during VPN sessions.

Cause: The HP All-in-One is not turned on.

Solution: Turn on the HP All-in-One.

Troubleshooting and support

Clear paper jams

If the HP All-in-One has a paper jam, first check the rear door.

If the jammed paper is not in the rear rollers, check the front door.

To clear a paper jam from the rear door

1.Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One.

2.Gently pull the paper out of the rollers.

CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.

3.Replace the rear door. Gently push the door forward until it snaps into place.

4.Press Start Copy Black or Start Copy Color to continue the current job.

To clear a paper jam from the front door

1.If necessary, pull the input tray down to open it. Then, lower the print cartridge door.

Clear paper jams

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Contents HP Photosmart C4380 All-in-One series Hewlett-Packard Company notices Contents HP All-in-One at a glance HP All-in-One overviewHP All-in-One overview Control panel buttonsOnscreen Help Setup GuideFind more information Integrated wireless Wlan 802.11 network setup Network setupConnect to an integrated wireless Wlan 802.11 network What you need for an integrated wireless Wlan 802.11 networkTo connect the HP All-in-One Wireless ad hoc network setupCreate a network profile for a Windows XP computer What you need for an ad hoc networkCreate a network profile for other operating systems Connect to a wireless ad hoc networkCommunication mode Ad Hoc Encryption enabled Connect to additional computers on a network Change basic network settings from the control panel Manage your network settingsPrint network settings Restore network defaultsWireless Network Test prints Print the wireless network testLoad originals and load paper Use the HP All-in-One featuresTo load an original on the scanner glass To load full-size paperUse HP All -in One features To load 10 x 15 cm 4 x 6 inch photo paper in the input tray Avoid paper jamsTo print one or more 10 x 15 cm 4 x 6 inch photos Print 10 x 15 cm 4 x 6 inch photosTo scan to a computer Scan an image or documentMake a copy To make a copy from the control panel Replace the print cartridgesPress Start Copy Black or Start Copy Color to begin copying To replace the print cartridgesReplace the print cartridges Clean the glass Clean the HP All-in-OneTo clean the lid backing Clean the lid backingTo clean the glass Uninstall and reinstall the software Troubleshooting and supportHardware setup troubleshooting HP All-in-One will not turn onSolution HP All-in-One does not print Weak signal Wireless setup troubleshootingInvalid WEP key during wireless setup Cannot connect to network during setupInvalid passphrase during wireless setup Printer Not Found screen appears during installationTo clear a paper jam from the front door Clear paper jamsTo clear a paper jam from the rear door Print cartridge troubleshooting Support process If you have a problem, follow these stepsTechnical information Product specificationsSystem requirements Print cartridge yield Regulatory noticesRegulatory model identification number Warranty $UJHQWLQD
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