HP C3180, C3183, C3135, C3150 Troubleshooting and support, Uninstall and reinstall the software

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Troubleshooting and support

2 Troubleshooting and support

This chapter contains troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen Help that came with your software.

Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All- in-One to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

3.Restart your computer.

4.Turn off the HP All-in-One, wait one minute, then restart it.

5.Reinstall the HP All-in-One software.

Caution Do not connect the USB cable to the computer until prompted by the software installation screen.

For support contact information, see the inside back cover of this guide.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All-in-One.

To uninstall from a Windows computer and then reinstall

1.On the Windows taskbar, click Start, Settings, Control Panel.

2.Double-clickAdd/Remove Programs.

3.Select the HP All-in-One, and then click Change/Remove. Follow the onscreen instructions.

4.Disconnect the HP All-in-One from your computer.

5.Restart your computer.

Note It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

6.Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed.

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HP Photosmart C3100 All-in-One series

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Contents HP Photosmart C3100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Copy HP All-in-One overviewScan Print photosHP All-in-One at a glance Label DescriptionPhotosmart Express button left and Proof Sheet button right Control panel buttons Label Icon Name and Description Status light overviewLight status What it means Light status Use the HP Photosmart softwareFind more information Access the onscreen HelpLoad originals and load paper HP Photosmart Mac Help appearsTo load 10 x 15 cm 4 x 6 inch photo paper in the input tray To load an original on the glassMake a copy Avoid paper jamsScan an image To make a copy from the control panelPrint photos using a proof sheet To scan to a computerPress Start Scan/Reprints To scan a completed proof sheet To print a proof sheetPress Proof Sheet Print from a software applicationTo print from a software application Windows To print from a software application MacTo replace the print cartridges Replace the print cartridgesHP All-in-One overview Clean the HP All-in-One To clean the lid backing To clean the glassUninstall and reinstall the software Troubleshooting and supportTroubleshooting common setup issues To uninstall from a Windows computer and then reinstallHardware setup troubleshooting To uninstall from a Mac and then reinstallHP All-in-One will not turn on HP All-in-One does not print Error conditions Clear paper jamsTo clear a paper jam from the rear door Print cartridge troubleshooting To clear a paper jam from the front doorTo troubleshoot print cartridges To print a self-test report Before you call HP customer supportPrint specifications Paper specificationsTechnical information System requirementsScan specifications Copy specificationsPhysical specifications Power specificationsRegulatory model identification number Regulatory noticesHP product Duration of limited warranty WarrantyIndex Symbols/NumericsBasics Guide HP Photosmart C3100 All-in-One series 800-225-528
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